v1

latestOpenAPI 3.0.02026-07-26870415.2 KB

tickets

Get ticket by id

Returns metadata for a single ticket queue item, including status, waiting state, assignee, latest message preview, and thread linkage.

get/v1/tickets/{id}

Path parameters

idstring required

Ticket id.

Example:xd88mkfbmxgckpeyzs8m9r9d3d843me3

Query parameters

workspace_idstring

Optional workspace override. If omitted, Conduit resolves the ticket's workspace automatically.

Example:j57demo8f8x7c9v0n2q4r6t8y1u3i5o

Response

Ticket

Example response

{
  "data": {
    "id": "xd88mkfbmxgckpeyzs8m9r9d3d843me3",
    "workspace_id": "j57demo8f8x7c9v0n2q4r6t8y1u3i5o",
    "contact_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
    "conversation_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
    "channel": "unthreaded_email",
    "status": "new",
    "waiting_on": "customer",
    "inbox_type_id": "guest",
    "subject": "Early check-in request",
    "summary": "Guest asked to confirm whether early arrival is possible.",
    "ai_paused": false,
    "assignee": {
      "id": "m48k3v7p2q9x5t1w8r6n4j0y3u2i5o7a",
      "name": "Alex M",
      "email": "alex@example.com",
      "picture_url": null
    },
    "follow_up_at": null,
    "last_message_at": "2026-04-03T03:14:15.000Z",
    "last_message_preview": "Can I check in early?",
    "created_at": "2026-04-01T17:22:10.000Z",
    "updated_at": "2026-04-03T03:14:15.000Z",
    "call_transcript_id": null
  }
}