v1

latestOpenAPI 3.0.02026-07-26870415.2 KB

helpdesk_tickets

Get helpdesk ticket by id

Returns a single helpdesk ticket by its Conduit id, including requester identity and upstream helpdesk-system metadata.

get/v1/helpdesk-tickets/{id}

Path parameters

idstring required

Helpdesk ticket id.

Example:hd77c0dy0mgdpzmqz6tesry8w184002s

Query parameters

workspace_idstring

Optional workspace override. If omitted, Conduit resolves the helpdesk ticket's workspace automatically.

Example:j57demo8f8x7c9v0n2q4r6t8y1u3i5o

Response

Helpdesk ticket

Example response

{
  "data": {
    "id": "hd77c0dy0mgdpzmqz6tesry8w184002s",
    "workspace_id": "j57demo8f8x7c9v0n2q4r6t8y1u3i5o",
    "contact_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
    "ticket_id": "tk77c0dy0mgdpzmqz6tesry8w184002s",
    "connection_id": "cn77c0dy0mgdpzmqz6tesry8w184002s",
    "external_ticket_id": "zd_12345",
    "external_group_id": "grp_42",
    "external_assignee_id": "usr_987",
    "subject": "Unable to access door code",
    "description": "Guest reports the keypad is not accepting the code.",
    "status": "open",
    "priority": "high",
    "type": "incident",
    "channel": "email",
    "tags": [
      "urgent",
      "access"
    ],
    "requester": {
      "external_id": "zd_user_abc",
      "name": "Taylor Reid",
      "email": "taylor.reid@example.com"
    },
    "last_external_update_at": "2026-04-19T14:05:00.000Z",
    "created_at": "2026-04-19T13:48:00.000Z"
  }
}