v1

latestOpenAPI 3.0.02026-07-26870415.2 KB

conversations

Get conversation by id

Returns conversation metadata for a single thread, including contact summary, ticket state, assignee, reservation context, summary, sentiment, and the latest message preview.

get/v1/conversations/{id}

Path parameters

idstring required

Canonical conversation id.

Example:ph77c0dy0mgdpzmqz6tesry8w184002s

Query parameters

workspace_idstring

Optional workspace override. If omitted, Conduit resolves the conversation's workspace automatically.

Example:j57demo8f8x7c9v0n2q4r6t8y1u3i5o

Response

Conversation

Example response

{
  "data": {
    "id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
    "workspace_id": "j57demo8f8x7c9v0n2q4r6t8y1u3i5o",
    "contact": {
      "id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
      "first_name": "Jane",
      "last_name": "Doe",
      "image_url": null,
      "inbox_type_id": "guest"
    },
    "channel": "unthreaded_email",
    "archived": false,
    "ai_paused": false,
    "status": "open",
    "waiting_on": "customer",
    "follow_up_at": null,
    "assignee": {
      "id": "m48k3v7p2q9x5t1w8r6n4j0y3u2i5o7a",
      "name": "Alex M",
      "email": "alex@example.com",
      "picture_url": null
    },
    "reservation": {
      "id": "res_123",
      "listing_id": "listing_456",
      "status": "confirmed",
      "guest_name": "Jane Doe",
      "check_in": "2026-04-08",
      "check_out": "2026-04-12"
    },
    "last_message_at": "2026-04-03T03:14:15.000Z",
    "last_message_preview": "Can I check in early?",
    "created_at": "2026-04-01T17:22:10.000Z",
    "updated_at": "2026-04-03T03:14:15.000Z",
    "summary": "Guest is asking about early check-in availability.",
    "sentiment": "neutral"
  }
}