v1

latestOpenAPI 3.0.02026-07-26870415.2 KB

calls

Get call by id

Returns call detail for a single call record, including transcript entries and recording URL when available.

get/v1/calls/{id}

Path parameters

idstring required

Call id.

Example:ce7e2g8z4qbydxtjq8rbxprc4x7f2h5d

Query parameters

workspace_idstring

Optional workspace override. If omitted, Conduit resolves the call's workspace automatically.

Example:j57demo8f8x7c9v0n2q4r6t8y1u3i5o

Response

Call

Example response

{
  "data": {
    "id": "ce7e2g8z4qbydxtjq8rbxprc4x7f2h5d",
    "workspace_id": "j57demo8f8x7c9v0n2q4r6t8y1u3i5o",
    "contact_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
    "conversation_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
    "ticket_id": "xd88mkfbmxgckpeyzs8m9r9d3d843me3",
    "call_id": "call_123",
    "direction": "inbound",
    "from_phone": "+14155550123",
    "to_phone": "+14155550999",
    "source": "retell",
    "is_missed": false,
    "transfer_status": null,
    "duration_ms": 183000,
    "sentiment": "neutral",
    "summary": "Guest asked about check-in timing.",
    "recording_url": "https://recordings.conduit.ai/calls/call_123.mp3",
    "started_at": "2026-04-03T02:58:00.000Z",
    "created_at": "2026-04-03T03:01:03.000Z",
    "call_status": {
      "success": true,
      "is_voicemail_reached": false,
      "is_transferred": false
    },
    "transcript": [
      {
        "author": "guest",
        "text": "Hi, can I check in early?",
        "start": 0.2,
        "end": 2.8
      },
      {
        "author": "agent",
        "text": "Let me confirm that for you.",
        "start": 3,
        "end": 5.4
      }
    ]
  }
}