v1
latestOpenAPI 3.0.0Cognigy Proprietary License2026-07-2239524.1 MBAnalytics 3.0
Get Conversation Counter Metrics for the Organization
Gets conversation counter metrics for the organization. Data is available up to one day ago, and only for 2025 onwards.
get/v3.0/conversationcounter
Query parameters
yearnumber required
monthnumber
nonConversationalboolean
Deprecated. Please no longer use this parameter. Use channel=nonConversational instead.
channel'facebook' | 'alexa' | 'slack' | 'generic' | 'inject' | 'rest' | 'realtime' | 'socket' | 'adminconsole' | 'webchat2' | 'dialogflow' | 'twilio' | 'twilio-sms' | 'line' | 'intercom' | 'microsoftBotFramework' | 'microsoftTeams' | 'sunshineConversations' | 'admin-webchat' | 'avaya' | 'nonConversational' | 'voiceGateway2' | 'amazonLex' | 'workplace' | 'webhook' | 'abstractRest' | 'userlike' | 'ringCentralEngage' | 'audioCodes' | 'bandwidth' | 'whatsapp' | 'eightByEight' | 'genesysBotConnector' | 'niceCXOne' | 'agentAssistVoice' | 'webchat3' | 'niceCXOneAAH' | 'zoomContactCenter' | 'mcpServer'
Example:webchat3
As of release 4.96, conversations can be filtered by specific channels like "webchat2". Previously, "webchat2" conversations were aggregated under "realtime" and could not be individually filtered.
Response
The conversation counter stats for the given time-frame.