---
title: "Get Organization Policies"
method: GET
path: "/v2.0/organisations/policy"
tags: ["Administration"]
---

# Get Organization Policies

`GET /v2.0/organisations/policy`

Gets all policies for the organization as shown in the Management UI, including quotas, password and session rules, conversation and Contact Profile settings, data privacy options, billing time zone, and AI Ops Center status.

## Response `200`

Returns the policies defined for the user's organisation.

- object
  - `_id` string
  - `businessUnitId` string — The business unit ID
  - `tenantId` string — The tenant ID
  - `name` string — The name of this organisation
  - `disabled` boolean — Flag whether this organisation is currently disabled
  - `quotaMaxProjects` number
  - `quotaMaxUsers` number
  - `quotaMaxChannelsPerProject` number
  - `quotaMaxMessagesPerDay` number
  - `quotaMaxKnowledgeChunks` number
  - `passwordPolicy` object
    - `minLength` integer
    - `maxLength` integer
    - `minAmountLowerCase` integer
    - `minAmountUpperCase` integer
    - `minAmountSpecialCharacters` integer
    - `minAmountNumbers` integer
    - `maxAmountIdenticalCharacters` integer
    - `minAmountFailedAttemptsAutoDisable` integer
  - `sessionStateTTLInMinutes` number
  - `contactProfileTTLInMinutes` number
  - `conversationTTLInMinutes` number
  - `liveAgentAccount` number
  - `billingTimezone` 'Africa/Abidjan' | 'Africa/Accra' | 'Africa/Addis_Ababa' | 'Africa/Algiers' | 'Africa/Asmara' | 'Africa/Asmera' | 'Africa/Bamako' | 'Africa/Bangui' | 'Africa/Banjul' | 'Africa/Bissau' | 'Africa/Blantyre' | 'Africa/Brazzaville' | 'Africa/Bujumbura' | 'Africa/Cairo' | 'Africa/Casablanca' | 'Africa/Ceuta' | 'Africa/Conakry' | 'Africa/Dakar' | 'Africa/Dar_es_Salaam' | 'Africa/Djibouti' | 'Africa/Douala' | 'Africa/El_Aaiun' | 'Africa/Freetown' | 'Africa/Gaborone' | 'Africa/Harare' | 'Africa/Johannesburg' | 'Africa/Juba' | 'Africa/Kampala' | 'Africa/Khartoum' | 'Africa/Kigali' | 'Africa/Kinshasa' | 'Africa/Lagos' | 'Africa/Libreville' | 'Africa/Lome' | 'Africa/Luanda' | 'Africa/Lubumbashi' | 'Africa/Lusaka' | 'Africa/Malabo' | 'Africa/Maputo' | 'Africa/Maseru' | 'Africa/Mbabane' | 'Africa/Mogadishu' | 'Africa/Monrovia' | 'Africa/Nairobi' | 'Africa/Ndjamena' | 'Africa/Niamey' | 'Africa/Nouakchott' | 'Africa/Ouagadougou' | 'Africa/Porto-Novo' | 'Africa/Sao_Tome' | 'Africa/Timbuktu' | 'Africa/Tripoli' | 'Africa/Tunis' | 'Africa/Windhoek' | 'America/Adak' | 'America/Anchorage' | 'America/Anguilla' | 'America/Antigua' | 'America/Araguaina' | 'America/Argentina/Buenos_Aires' | 'America/Argentina/Catamarca' | 'America/Argentina/ComodRivadavia' | 'America/Argentina/Cordoba' | 'America/Argentina/Jujuy' | 'America/Argentina/La_Rioja' | 'America/Argentina/Mendoza' | 'America/Argentina/Rio_Gallegos' | 'America/Argentina/Salta' | 'America/Argentina/San_Juan' | 'America/Argentina/San_Luis' | 'America/Argentina/Tucuman' | 'America/Argentina/Ushuaia' | 'America/Aruba' | 'America/Asuncion' | 'America/Atikokan' | 'America/Atka' | 'America/Bahia' | 'America/Bahia_Banderas' | 'America/Barbados' | 'America/Belem' | 'America/Belize' | 'America/Blanc-Sablon' | 'America/Boa_Vista' | 'America/Bogota' | 'America/Boise' | 'America/Buenos_Aires' | 'America/Cambridge_Bay' | 'America/Campo_Grande' | 'America/Cancun' | 'America/Caracas' | 'America/Catamarca' | 'America/Cayenne' | 'America/Cayman' | 'America/Chicago' | 'America/Chihuahua' | 'America/Coral_Harbour' | 'America/Cordoba' | 'America/Costa_Rica' | 'America/Creston' | 'America/Cuiaba' | 'America/Curacao' | 'America/Danmarkshavn' | 'America/Dawson' | 'America/Dawson_Creek' | 'America/Denver' | 'America/Detroit' | 'America/Dominica' | 'America/Edmonton' | 'America/Eirunepe' | 'America/El_Salvador' | 'America/Ensenada' | 'America/Fort_Nelson' | 'America/Fort_Wayne' | 'America/Fortaleza' | 'America/Glace_Bay' | 'America/Godthab' | 'America/Goose_Bay' | 'America/Grand_Turk' | 'America/Grenada' | 'America/Guadeloupe' | 'America/Guatemala' | 'America/Guayaquil' | 'America/Guyana' | 'America/Halifax' | 'America/Havana' | 'America/Hermosillo' | 'America/Indiana/Indianapolis' | 'America/Indiana/Knox' | 'America/Indiana/Marengo' | 'America/Indiana/Petersburg' | 'America/Indiana/Tell_City' | 'America/Indiana/Vevay' | 'America/Indiana/Vincennes' | 'America/Indiana/Winamac' | 'America/Indianapolis' | 'America/Inuvik' | 'America/Iqaluit' | 'America/Jamaica' | 'America/Jujuy' | 'America/Juneau' | 'America/Kentucky/Louisville' | 'America/Kentucky/Monticello' | 'America/Knox_IN' | 'America/Kralendijk' | 'America/La_Paz' | 'America/Lima' | 'America/Los_Angeles' | 'America/Louisville' | 'America/Lower_Princes' | 'America/Maceio' | 'America/Managua' | 'America/Manaus' | 'America/Marigot' | 'America/Martinique' | 'America/Matamoros' | 'America/Mazatlan' | 'America/Mendoza' | 'America/Menominee' | 'America/Merida' | 'America/Metlakatla' | 'America/Mexico_City' | 'America/Miquelon' | 'America/Moncton' | 'America/Monterrey' | 'America/Montevideo' | 'America/Montreal' | 'America/Montserrat' | 'America/Nassau' | 'America/New_York' | 'America/Nipigon' | 'America/Nome' | 'America/Noronha' | 'America/North_Dakota/Beulah' | 'America/North_Dakota/Center' | 'America/North_Dakota/New_Salem' | 'America/Ojinaga' | 'America/Panama' | 'America/Pangnirtung' | 'America/Paramaribo' | 'America/Phoenix' | 'America/Port-au-Prince' | 'America/Port_of_Spain' | 'America/Porto_Acre' | 'America/Porto_Velho' | 'America/Puerto_Rico' | 'America/Punta_Arenas' | 'America/Rainy_River' | 'America/Rankin_Inlet' | 'America/Recife' | 'America/Regina' | 'America/Resolute' | 'America/Rio_Branco' | 'America/Rosario' | 'America/Santa_Isabel' | 'America/Santarem' | 'America/Santiago' | 'America/Santo_Domingo' | 'America/Sao_Paulo' | 'America/Scoresbysund' | 'America/Shiprock' | 'America/Sitka' | 'America/St_Barthelemy' | 'America/St_Johns' | 'America/St_Kitts' | 'America/St_Lucia' | 'America/St_Thomas' | 'America/St_Vincent' | 'America/Swift_Current' | 'America/Tegucigalpa' | 'America/Thule' | 'America/Thunder_Bay' | 'America/Tijuana' | 'America/Toronto' | 'America/Tortola' | 'America/Vancouver' | 'America/Virgin' | 'America/Whitehorse' | 'America/Winnipeg' | 'America/Yakutat' | 'America/Yellowknife' | 'Antarctica/Casey' | 'Antarctica/Davis' | 'Antarctica/DumontDUrville' | 'Antarctica/Macquarie' | 'Antarctica/Mawson' | 'Antarctica/McMurdo' | 'Antarctica/Palmer' | 'Antarctica/Rothera' | 'Antarctica/South_Pole' | 'Antarctica/Syowa' | 'Antarctica/Troll' | 'Antarctica/Vostok' | 'Arctic/Longyearbyen' | 'Asia/Aden' | 'Asia/Almaty' | 'Asia/Amman' | 'Asia/Anadyr' | 'Asia/Aqtau' | 'Asia/Aqtobe' | 'Asia/Ashgabat' | 'Asia/Ashkhabad' | 'Asia/Atyrau' | 'Asia/Baghdad' | 'Asia/Bahrain' | 'Asia/Baku' | 'Asia/Bangkok' | 'Asia/Barnaul' | 'Asia/Beirut' | 'Asia/Bishkek' | 'Asia/Brunei' | 'Asia/Calcutta' | 'Asia/Chita' | 'Asia/Choibalsan' | 'Asia/Chongqing' | 'Asia/Chungking' | 'Asia/Colombo' | 'Asia/Dacca' | 'Asia/Damascus' | 'Asia/Dhaka' | 'Asia/Dili' | 'Asia/Dubai' | 'Asia/Dushanbe' | 'Asia/Famagusta' | 'Asia/Gaza' | 'Asia/Harbin' | 'Asia/Hebron' | 'Asia/Ho_Chi_Minh' | 'Asia/Hong_Kong' | 'Asia/Hovd' | 'Asia/Irkutsk' | 'Asia/Istanbul' | 'Asia/Jakarta' | 'Asia/Jayapura' | 'Asia/Jerusalem' | 'Asia/Kabul' | 'Asia/Kamchatka' | 'Asia/Karachi' | 'Asia/Kashgar' | 'Asia/Kathmandu' | 'Asia/Katmandu' | 'Asia/Khandyga' | 'Asia/Kolkata' | 'Asia/Krasnoyarsk' | 'Asia/Kuala_Lumpur' | 'Asia/Kuching' | 'Asia/Kuwait' | 'Asia/Macao' | 'Asia/Macau' | 'Asia/Magadan' | 'Asia/Makassar' | 'Asia/Manila' | 'Asia/Muscat' | 'Asia/Nicosia' | 'Asia/Novokuznetsk' | 'Asia/Novosibirsk' | 'Asia/Omsk' | 'Asia/Oral' | 'Asia/Phnom_Penh' | 'Asia/Pontianak' | 'Asia/Pyongyang' | 'Asia/Qatar' | 'Asia/Qyzylorda' | 'Asia/Rangoon' | 'Asia/Riyadh' | 'Asia/Saigon' | 'Asia/Sakhalin' | 'Asia/Samarkand' | 'Asia/Seoul' | 'Asia/Shanghai' | 'Asia/Singapore' | 'Asia/Srednekolymsk' | 'Asia/Taipei' | 'Asia/Tashkent' | 'Asia/Tbilisi' | 'Asia/Tehran' | 'Asia/Tel_Aviv' | 'Asia/Thimbu' | 'Asia/Thimphu' | 'Asia/Tokyo' | 'Asia/Tomsk' | 'Asia/Ujung_Pandang' | 'Asia/Ulaanbaatar' | 'Asia/Ulan_Bator' | 'Asia/Urumqi' | 'Asia/Ust-Nera' | 'Asia/Vientiane' | 'Asia/Vladivostok' | 'Asia/Yakutsk' | 'Asia/Yangon' | 'Asia/Yekaterinburg' | 'Asia/Yerevan' | 'Atlantic/Azores' | 'Atlantic/Bermuda' | 'Atlantic/Canary' | 'Atlantic/Cape_Verde' | 'Atlantic/Faeroe' | 'Atlantic/Faroe' | 'Atlantic/Jan_Mayen' | 'Atlantic/Madeira' | 'Atlantic/Reykjavik' | 'Atlantic/South_Georgia' | 'Atlantic/St_Helena' | 'Atlantic/Stanley' | 'Australia/ACT' | 'Australia/Adelaide' | 'Australia/Brisbane' | 'Australia/Broken_Hill' | 'Australia/Canberra' | 'Australia/Currie' | 'Australia/Darwin' | 'Australia/Eucla' | 'Australia/Hobart' | 'Australia/LHI' | 'Australia/Lindeman' | 'Australia/Lord_Howe' | 'Australia/Melbourne' | 'Australia/NSW' | 'Australia/North' | 'Australia/Perth' | 'Australia/Queensland' | 'Australia/South' | 'Australia/Sydney' | 'Australia/Tasmania' | 'Australia/Victoria' | 'Australia/West' | 'Australia/Yancowinna' | 'Brazil/Acre' | 'Brazil/DeNoronha' | 'Brazil/East' | 'Brazil/West' | 'CET' | 'CST6CDT' | 'Canada/Atlantic' | 'Canada/Central' | 'Canada/Eastern' | 'Canada/Mountain' | 'Canada/Newfoundland' | 'Canada/Pacific' | 'Canada/Saskatchewan' | 'Canada/Yukon' | 'Chile/Continental' | 'Chile/EasterIsland' | 'Cuba' | 'EET' | 'EST' | 'EST5EDT' | 'Egypt' | 'Eire' | 'Etc/GMT' | 'Etc/GMT+0' | 'Etc/GMT+1' | 'Etc/GMT+10' | 'Etc/GMT+11' | 'Etc/GMT+12' | 'Etc/GMT+2' | 'Etc/GMT+3' | 'Etc/GMT+4' | 'Etc/GMT+5' | 'Etc/GMT+6' | 'Etc/GMT+7' | 'Etc/GMT+8' | 'Etc/GMT+9' | 'Etc/GMT-0' | 'Etc/GMT-1' | 'Etc/GMT-10' | 'Etc/GMT-11' | 'Etc/GMT-12' | 'Etc/GMT-13' | 'Etc/GMT-14' | 'Etc/GMT-2' | 'Etc/GMT-3' | 'Etc/GMT-4' | 'Etc/GMT-5' | 'Etc/GMT-6' | 'Etc/GMT-7' | 'Etc/GMT-8' | 'Etc/GMT-9' | 'Etc/GMT0' | 'Etc/Greenwich' | 'Etc/UCT' | 'Etc/UTC' | 'Etc/Universal' | 'Etc/Zulu' | 'Europe/Amsterdam' | 'Europe/Andorra' | 'Europe/Astrakhan' | 'Europe/Athens' | 'Europe/Belfast' | 'Europe/Belgrade' | 'Europe/Berlin' | 'Europe/Bratislava' | 'Europe/Brussels' | 'Europe/Bucharest' | 'Europe/Budapest' | 'Europe/Busingen' | 'Europe/Chisinau' | 'Europe/Copenhagen' | 'Europe/Dublin' | 'Europe/Gibraltar' | 'Europe/Guernsey' | 'Europe/Helsinki' | 'Europe/Isle_of_Man' | 'Europe/Istanbul' | 'Europe/Jersey' | 'Europe/Kaliningrad' | 'Europe/Kiev' | 'Europe/Kirov' | 'Europe/Lisbon' | 'Europe/Ljubljana' | 'Europe/London' | 'Europe/Luxembourg' | 'Europe/Madrid' | 'Europe/Malta' | 'Europe/Mariehamn' | 'Europe/Minsk' | 'Europe/Monaco' | 'Europe/Moscow' | 'Europe/Nicosia' | 'Europe/Oslo' | 'Europe/Paris' | 'Europe/Podgorica' | 'Europe/Prague' | 'Europe/Riga' | 'Europe/Rome' | 'Europe/Samara' | 'Europe/San_Marino' | 'Europe/Sarajevo' | 'Europe/Saratov' | 'Europe/Simferopol' | 'Europe/Skopje' | 'Europe/Sofia' | 'Europe/Stockholm' | 'Europe/Tallinn' | 'Europe/Tirane' | 'Europe/Tiraspol' | 'Europe/Ulyanovsk' | 'Europe/Uzhgorod' | 'Europe/Vaduz' | 'Europe/Vatican' | 'Europe/Vienna' | 'Europe/Vilnius' | 'Europe/Volgograd' | 'Europe/Warsaw' | 'Europe/Zagreb' | 'Europe/Zaporozhye' | 'Europe/Zurich' | 'GB' | 'GB-Eire' | 'GMT' | 'GMT+0' | 'GMT-0' | 'GMT0' | 'Greenwich' | 'HST' | 'Hongkong' | 'Iceland' | 'Indian/Antananarivo' | 'Indian/Chagos' | 'Indian/Christmas' | 'Indian/Cocos' | 'Indian/Comoro' | 'Indian/Kerguelen' | 'Indian/Mahe' | 'Indian/Maldives' | 'Indian/Mauritius' | 'Indian/Mayotte' | 'Indian/Reunion' | 'Iran' | 'Israel' | 'Jamaica' | 'Japan' | 'Kwajalein' | 'Libya' | 'MET' | 'MST' | 'MST7MDT' | 'Mexico/BajaNorte' | 'Mexico/BajaSur' | 'Mexico/General' | 'NZ' | 'NZ-CHAT' | 'Navajo' | 'PRC' | 'PST8PDT' | 'Pacific/Apia' | 'Pacific/Auckland' | 'Pacific/Bougainville' | 'Pacific/Chatham' | 'Pacific/Chuuk' | 'Pacific/Easter' | 'Pacific/Efate' | 'Pacific/Enderbury' | 'Pacific/Fakaofo' | 'Pacific/Fiji' | 'Pacific/Funafuti' | 'Pacific/Galapagos' | 'Pacific/Gambier' | 'Pacific/Guadalcanal' | 'Pacific/Guam' | 'Pacific/Honolulu' | 'Pacific/Johnston' | 'Pacific/Kiritimati' | 'Pacific/Kosrae' | 'Pacific/Kwajalein' | 'Pacific/Majuro' | 'Pacific/Marquesas' | 'Pacific/Midway' | 'Pacific/Nauru' | 'Pacific/Niue' | 'Pacific/Norfolk' | 'Pacific/Noumea' | 'Pacific/Pago_Pago' | 'Pacific/Palau' | 'Pacific/Pitcairn' | 'Pacific/Pohnpei' | 'Pacific/Ponape' | 'Pacific/Port_Moresby' | 'Pacific/Rarotonga' | 'Pacific/Saipan' | 'Pacific/Samoa' | 'Pacific/Tahiti' | 'Pacific/Tarawa' | 'Pacific/Tongatapu' | 'Pacific/Truk' | 'Pacific/Wake' | 'Pacific/Wallis' | 'Pacific/Yap' | 'Poland' | 'Portugal' | 'ROC' | 'ROK' | 'Singapore' | 'Turkey' | 'UCT' | 'US/Alaska' | 'US/Aleutian' | 'US/Arizona' | 'US/Central' | 'US/East-Indiana' | 'US/Eastern' | 'US/Hawaii' | 'US/Indiana-Starke' | 'US/Michigan' | 'US/Mountain' | 'US/Pacific' | 'US/Pacific-New' | 'US/Samoa' | 'UTC' | 'Universal' | 'W-SU' | 'WET' | 'Zulu' — Timezone according to IANA Timezone Database (2020a)
  - `dataPrivacySettings` object
    - `enabled` boolean
    - `useAnalytics` boolean
    - `useContactProfiles` boolean
    - `useConversations` boolean
    - `maskAnalytics` boolean
    - `maskLogging` boolean
    - `ignoreList` string[]
  - `aiOpsCenterEnabled` boolean

## Other responses

- `400` — The server cannot or will not process the request due to something that is perceived to be a client error (e.g., malformed request syntax, invalid request message framing, or deceptive request routing)
- `401` — The request has not been applied because it lacks valid authentication credentials for the target resource.
- `402` — Upgrade your Plan to increase your Quota.
- `403` — The server understood the request but refuses to authorize it.
- `404` — The origin server did not find a current representation for the target resource or is not willing to disclose that one exists.
- `405` — The method received in the request-line is known by the origin server but not supported by the target resource.
- `409` — The request conflicts with current state of the server.
- `413` — The request entity is larger than limits defined by server.
- `500` — The server encountered an unexpected condition that prevented it from fulfilling the request.
- `501` — The server does not support the functionality required to fulfill the request.
- `502` — The server, while acting as a gateway or proxy, received an invalid response from an inbound server it accessed while attempting to fulfill the request.
- `503` — The server is not ready to handle the request.
- `504` — The server, while acting as a gateway or proxy, did not receive a timely response from an upstream server it needed to access in order to complete the request.

---

[API](https://skmtc.net/cognigy/apis/simulator-openapi-rest-ful-api-reference.md) · [All operations](https://skmtc.net/cognigy/apis/simulator-openapi-rest-ful-api-reference/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/cognigy/simulator-openapi-rest-ful-api-reference/revisions/85b2872bdfb7/schema)