v1
latestOpenAPI 3.0.0Cognigy Proprietary License2026-07-2239524.1 MBAnalytics
Get Conversation Counter Metrics for the Organization
Gets conversation counter metrics for the organization.
get/v2.0/conversationcounter
Query parameters
yearnumber required
monthnumber
nonConversationalboolean
Deprecated. Please no longer use this parameter. Use channel=nonConversational instead.
channel'facebook' | 'alexa' | 'slack' | 'generic' | 'inject' | 'rest' | 'realtime' | 'socket' | 'adminconsole' | 'webchat2' | 'dialogflow' | 'twilio' | 'twilio-sms' | 'line' | 'intercom' | 'microsoftBotFramework' | 'microsoftTeams' | 'sunshineConversations' | 'admin-webchat' | 'avaya' | 'nonConversational' | 'voiceGateway2' | 'amazonLex' | 'workplace' | 'webhook' | 'abstractRest' | 'userlike' | 'ringCentralEngage' | 'audioCodes' | 'bandwidth' | 'whatsapp' | 'eightByEight' | 'genesysBotConnector' | 'niceCXOne' | 'agentAssistVoice' | 'webchat3' | 'niceCXOneAAH' | 'zoomContactCenter' | 'mcpServer'
Example:webchat3
As of release 4.96, conversations can be filtered by specific channels like "webchat2". Previously, "webchat2" conversations were aggregated under "realtime" and could not be individually filtered.
Response
The conversation counter stats for the given time-frame.