---
title: "GET /modules/helpdesk/accounts/{account_id}/settings"
method: GET
path: "/modules/helpdesk/accounts/{account_id}/settings"
tags: ["Helpdesk"]
---

# GET /modules/helpdesk/accounts/{account_id}/settings

`GET /modules/helpdesk/accounts/{account_id}/settings`

Get the Helpdesk module settings for a given account.

## Path parameters

- `account_id` string, required

## Response `200`

- HelpdeskAccountSettings — Account Settings object. Represents Helpdesk Module configuration for a specific Vendor or Distributor account. `ttl` -- Autoclose timeout. Amount of days after which the `resolved` case will be automatically closed. `mode` -- HelpDesk mode. Can be one of `federated` (partners asking for help will be routed to the external system following your instructions and optional SSO links.) or `builtin` (partners asking for help will be creating cases directly in the Helpdesk module of your account). `instructions` -- in case of `federated` mode you should provide instructions for the partner on how to access and manage helpdesk. `events` -- information about who and when changed the settings.
  - `ttl` integer — Number of days after which case will be closed
  - `mode` 'builtin' | 'federated'
  - `instructions` string, nullable
  - `events` object
    - `created` object
      - `at` string, datetime
      - `by` object
        - `id` string
        - `name` string
        - `icon` string
    - `updated` object
      - `at` string, datetime
      - `by` object
        - `id` string
        - `name` string
        - `icon` string

## Other responses

- `400`

---

[API](https://skmtc.net/cloudblue/apis/cloudblue-connect-api.md) · [All operations](https://skmtc.net/cloudblue/apis/cloudblue-connect-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/cloudblue/cloudblue-connect-api/versions/54fef191d46c/schema)