---
title: "POST /helpdesk/cases/{id}/resolve"
method: POST
path: "/helpdesk/cases/{id}/resolve"
tags: ["Helpdesk"]
---

# POST /helpdesk/cases/{id}/resolve

`POST /helpdesk/cases/{id}/resolve`

Mark Helpdesk Case as `resolved`. The case must be in `pending` state to
perform resolve operation. This operation requires no request body.

## Path parameters

- `id` string, required

## Response `200`

- HelpdeskCase — Represents the information of the Helpdesk Case. `id` -- unique id of the Helpdesk Case. `product` -- in case if a Helpdesk Case is created about an issue in the product, this section contains such product details. `subject` -- subject of the Helpdesk Case. `description` -- Description of the Helpdesk Case. `priority` -- Priority of the Helpdesk Case: `0 low`, `1 medium`, `2 high`, `3 urgent`. `state` -- current state of the Helpdesk Case. One of: `pending`, `inquiring`, `resolved`, `closed`. `issuer` -- partner details about who initiated the Helpdesk Case. `receiver` -- partner details about who is the target of the Helpdesk Case. `events` -- information about who and when changed the state of the Helpdesk Case. `rating` -- optional value to be used when closing the Helpdesk Case. Can be one of from `1` till `5`. Being `1` very poor satisfaction and `5` very high satisfaction. `feedback` -- optional value to be used when closing the Helpdesk Case. Freeform comments about case lifecycle.
  - `id` string
  - `product` HelpdeskProduct — Connect Product details. `id` -- id of the product. `name` -- name of the product. `icon` -- icon of the product.
    - `id` string, required
    - `name` string
    - `icon` string, nullable
  - `subject` string, required
  - `description` string, required
  - `priority` string
  - `state` 'pending' | 'inquiring' | 'resolved' | 'closed'
  - `type` 'technical' | 'business', required
  - `issuer` HelpdeskIssuer — Represents the partner information of the Helpdesk Case issuer. . `account` -- account `id`, `name` and `icon`. `agent` -- user details to which the Helpdesk Case is assigned. `recipients` -- additional list of users who will be receiving updated about the Helpdesk Case.
    - `account` HelpdeskAccount — Connect Account details. `id` -- id of the account. `name` -- name of the account. `icon` -- icon of the account.
      - `id` string, required
      - `name` string
      - `icon` string, nullable
    - `agent` HelpdeskActor — Connect User details. `id` -- id of the user. `name` -- name of the user.
      - `id` string, required
      - `name` string, nullable
    - `recipients` HelpdeskActor[]
      - `id` string, required
      - `name` string, nullable
  - `receiver` HelpdeskReceiver, required — Represents the partner information of the Helpdesk Case receiver. . `account` -- account `id`, `name` and `icon`. `agent` -- user details to which the Helpdesk Case is assigned. `recipients` -- additional list of users who will be receiving updated about the Helpdesk Case.
    - `account` HelpdeskAccount, required — Connect Account details. `id` -- id of the account. `name` -- name of the account. `icon` -- icon of the account.
      - `id` string, required
      - `name` string
      - `icon` string, nullable
    - `agent` HelpdeskActor — Connect User details. `id` -- id of the user. `name` -- name of the user.
      - `id` string, required
      - `name` string, nullable
    - `recipients` HelpdeskActor[]
      - `id` string, required
      - `name` string, nullable
  - `events` object
    - `created` object
      - `at` string, datetime
      - `by` object
        - `id` string
        - `name` string
        - `icon` string
    - `updated` object
      - `at` string, datetime
      - `by` object
        - `id` string
        - `name` string
        - `icon` string
    - `pending` object
      - `at` string, datetime
      - `by` object
        - `id` string
        - `name` string
        - `icon` string
    - `inquiring` object
      - `at` string, datetime
      - `by` object
        - `id` string
        - `name` string
        - `icon` string
    - `resolved` object
      - `at` string, datetime
      - `by` object
        - `id` string
        - `name` string
        - `icon` string
    - `closed` object
      - `at` string, datetime
      - `by` object
        - `id` string
        - `name` string
        - `icon` string
  - `rating` string, nullable
  - `feedback` string, nullable

## Other responses

- `400`

---

[API](https://skmtc.net/cloudblue/apis/cloudblue-connect-api.md) · [All operations](https://skmtc.net/cloudblue/apis/cloudblue-connect-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/cloudblue/cloudblue-connect-api/versions/54fef191d46c/schema)