---
title: "Get Journey from ChurnScoreFactor"
method: GET
path: "/ChurnScoreFactor({Id})/Journey"
tags: ["ChurnScoreFactor"]
---

# Get Journey from ChurnScoreFactor

`GET /ChurnScoreFactor({Id})/Journey`

## Path parameters

- `Id` number, nullable, required

## Query parameters

- `$select` string[]
- `$expand` string[]

## Response `200`

Retrieved navigation property

- ChurnZeroJourney — An account-level project plan that tracks a phase of the customer lifecycle (e.g. onboarding, adoption, expansion). Composed of Milestones containing Tasks and Achievements. Journeys target Accounts only, do not send customer communications, and are timeline-based but not bound to a fixed timeframe — they're used to track progress and detect stalls.
  - `Id` number — Internal identifier for ChurnZero.
  - `Description` string — The description for the Journey.
  - `ExpectedDuration` number — The number of days an Account is expected to be in the Journey.
  - `IsActive` boolean — True if the Journey is currently running and being evaluated. Kept in sync with Status: activating a Draft or Paused Journey sets Status to Running, and deactivating a Running Journey sets Status to Paused.
  - `IsSharedExternally` boolean — True if this Journey is configured for external sharing, which lets designated customer contacts view the Journey's progress and externally visible steps outside of ChurnZero.
  - `Name` string — The name of the Journey.
  - `ObjectCreatedDate` string, date-time — The date/time the Journey record was created. ISO 8601 formatted string.
  - `ObjectLastModifiedDate` string, date-time — The date/time the Journey record was last modified. ISO 8601 formatted string.
  - `ProgressBottom` number — Progress Scale threshold, in days from the Account's Journey start (Days In). An Account at or below this many days is 'On Track'; beyond it is 'Behind'. (Set per Journey in the Progress Scale; need not be a fixed fraction of ExpectedDuration.)
  - `ProgressTop` number — Progress Scale threshold, in days from the Account's Journey start (Days In). Beyond this the Account is 'Stuck'; between ProgressBottom and ProgressTop it is 'Behind'. Note an Account's overall Journey Status (JourneyProgress.Status) is also raised to the worst of its in-progress Milestones, so it can read 'Stuck' before Days In reaches ProgressTop.
  - `Status` string — The Journey's configuration lifecycle state: Draft, Paused, Running (shown as 'Active' in the ChurnZero UI), or MarkedForDeletion. This describes the Journey definition itself, NOT an Account's progress — an Account's On Track/Behind/Stuck progress status lives on the JourneyProgress entity's Status.

## Other responses

- `400` — Bad Request|This usually occurs because of a missing or malformed parameter. Check the documentation and the syntax of your request and try again.
- `401` — Unauthorized|A valid authentication token was not provided with the request, so the API could not associate a user with the request.
- `403` — Forbidden|The authentication and request syntax was valid but the server is refusing to complete the request. This can happen if you try to read or write to objects or properties that the user does not have access to.
- `404` — Not Found|Either the request method and path supplied do not specify a known action in the API, or the object specified by the request does not exist.
- `409` — Conflict|The underlying model/schema has changed. Usually caused by a race condition. Sending the request again will succeed.
- `429` — Too Many Requests|You have exceeded one of the enforced rate limits in the API. See the documentation on rate limiting for more information.
- `500` — Internal Server Error|There was a problem on ChurnZeros's end.
- `default` — error

---

[API](https://skmtc.net/churnzero/apis/churnzero-rest-api-for-marketingpony.md) · [All operations](https://skmtc.net/churnzero/apis/churnzero-rest-api-for-marketingpony/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/churnzero/churnzero-rest-api-for-marketingpony/revisions/fa74265a328d/schema)