v22

latestOpenAPI 3.1.0MIT Licenseraw.githubusercontent.com2026-08-0312123228.9 KB

Messages API

Update a message

patch/public/api/v1/inboxes/{inbox_identifier}/contacts/{contact_identifier}/conversations/{conversation_id}/messages/{message_id}

Request body

Example request

{
  "submitted_values": {
    "name": "My Name",
    "title": "My Title",
    "value": "value",
    "csat_survey_response": {
      "feedback_message": "Great service!",
      "rating": 5
    }
  }
}

Response

Success

idinteger

Id of the message

contentstring nullable

Text content of the message. Can be null for attachment-only messages.

message_typeinteger

Denotes the message type. Possible values: 0 (incoming), 1 (outgoing), 2 (activity), 3 (template)

content_typestring

Content type of the message

content_attributesobject

Additional content attributes of the message

created_atinteger

Created at Unix timestamp of the message

conversation_idinteger

Display Id of the conversation the message belongs to