---
title: "Get branch status on SuperApp"
method: GET
path: "/branches/{branch_id}/visibility/status"
tags: ["Store API endpoints"]
---

# Get branch status on SuperApp

`GET /branches/{branch_id}/visibility/status`

Use this endpoint to read a branch's current visibility status on SuperApp.

The `status` reflects the latest known outlet state:
 - `active`: branch is live and accepting orders.
 - `inactive`: branch is temporarily not accepting orders and can be reactivated by the partner.
 - `offline`: branch is not accepting orders and can only be reactivated by Careem operations.

`reason` carries the human-readable reason when the branch is not active (otherwise null). `can_reactivate` is null when not applicable (active), true when the partner can self-reactivate (inactive), and false when only Careem ops can (offline).

## Path parameters

- `branch_id` string, required

## Headers

- `Authorization` string, required
- `User-Agent` string, required
- `Brand-Id` string, required

## Response `200`

Branch status retrieved successfully

- BranchStatusResponse
  - `branch_id` string — The unique branch ID string provided by the vendor or restaurant.
  - `status` 'active' | 'inactive' | 'offline' — The current visibility status of the branch on SuperApp.
  - `reason` string, nullable — Human-readable reason the branch is not active. Null when the branch is active.
  - `can_reactivate` boolean, nullable — Null when not applicable (active); true when the partner can self-reactivate (inactive); false when only Careem operations can reactivate (offline).

## Other responses

- `400` — Bad request, or branch is not mapped
- `404` — Either the brand or branch doesn't exist, or status is not yet available for this branch
- `500` — Internal server error

---

[API](https://skmtc.net/careemnow/apis/careem-pos-api.md) · [All operations](https://skmtc.net/careemnow/apis/careem-pos-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/careemnow/careem-pos-api/versions/374e3e0dddca/schema)