Creates a new trouble ticket

Use this service to create a new trouble ticket. Use this to include relevant information about the order, comunicate with the customer or marketplace team. Whenever possible message will be pushed to Mobile first. This is the primary mean of comunicaiton with the customer regarding orders, shippments, shippments status. New tickets will be automatically be set to 'OPEN'. Trouble tickets need to be associated with a orderId or customer. New tickets can optionally include a new message.