---
title: "Get customers trouble tickets"
method: GET
path: "/tickets"
tags: ["tickets"]
---

# Get customers trouble tickets

`GET /tickets`

Allows seller to receive and status, queries, requests and complaints from customers. As well related messages

## Query parameters

- `status` 'OPEN' | 'REOPENED' | 'CLOSED'
- `offset` integer
- `limit` integer

## Headers

- `authorization` string, required

## Response `200`

Success!

- GetTickets
  - `tickets` Ticket[]
    - `ticketId` string — Trouble Ticket unique identification Id
    - `status` string — Trouble Ticket status. 'OPEN','CLOSED','REOPENED'
    - `type` string — Trouble ticket type.
    - `description` string — Trouble ticked brief description
    - `createdAt` string, date-time — Date time that ticket was created
    - `updatedAt` string, date-time — Date-time with last update of this ticket
    - `closedAt` string, date-time — Date-time when ticket was closed
    - `priority` string — Trouble ticket priority
    - `customer` CustomerReference
      - `name` string — Customer name
      - `phoneNumber` string — Customer phone mumber
    - `subject` string — Short one line title describing ticket.
    - `sla` string, date-time — Date-time with a promisse for the customer when this ticket will be resolved
    - `metadata` Metadata[]
      - `key` string, required — JSON attribute key
      - `value` string, required — JSON object value
  - `metadata` Metadata[]
    - `key` string, required — JSON attribute key
    - `value` string, required — JSON object value

## Other responses

- `400` — Bad request.

---

[API](https://skmtc.net/brandlovers/apis/brandlovers-marketplace-api-v1.md) · [All operations](https://skmtc.net/brandlovers/apis/brandlovers-marketplace-api-v1/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/brandlovers/brandlovers-marketplace-api-v1/revisions/cb3af6151ae4/schema)