Tickets
Ticket Related Information
The request returns a data object with the following properties:
| Name | Type | Comment |
|---|---|---|
| topic_id | string | Related topic in the Web portal (deprecated feature) |
| jira_issue_ids | array | Array of associated jira issues |
| followup_source_ids | array | Sources to follow up |
| from_archive | boolean | Is true if the current ticket is archived |
| incidents | integer | A count of related incident occurrences |
Allowed For
- Agents
get/api/v2/tickets/{ticket_id}/related
Path parameters
ticket_idinteger required
The ID of the ticket
Response
Successful response