Search Organizations

Returns an array of organizations matching the criteria. You may search by an organization's external_id or name, but not both:

Searching by external_id

If you set the external_id value of an organization to associate it to an external record, you can use it to search for the organization.

For an organization to be returned, its external_id must exactly match the value provided (case insensitive).

Searching by name

For an organization to be returned, its name must exactly match the value provided (case insensitive).

Allowed For:

• Admins
• Agents assigned to a custom role with permissions to add or modify organizations (Enterprise only)

See Creating custom agent roles in the Support Help Center.