Reorder Ticket Triggers

Alters the firing order of ticket triggers in the account. See Reordering and sorting triggers in the Zendesk Help Center. The firing order is set in a trigger_ids array in the request body.

You must include every ticket trigger id in your account to reorder the ticket triggers. If not, the endpoint will return 404 Forbidden.

Reordering ticket triggers via the API is not permitted if you have more than one ticket trigger category. If there is more than one ticket trigger category, the endpoint will return a LimitOneCategory error.

Allowed For

• Agents