Recover Suspended Ticket

Note: During recovery, the API sets the requester to the authenticated agent who called the API, not the original requester. This prevents the ticket from being re-suspended after recovery. To preserve the original requester, use the Recover Multiple Suspended Tickets endpoint with the single ticket.

This endpoint does not queue an asynchronous job that can be tracked from Job Statuses. Instead, it processes the request with a synchronous response.

• If all recoveries are successful, it returns a 200 with a tickets array in the response.
• If all recoveries fail, it returns a 422 with a suspended_tickets array in the response.
• If there is a mixture of successes and failures in a single call, it returns a 422 with a suspended_tickets array of the failures in the response.

Allowed For

• Admins and agents in custom roles with permission to manage suspended tickets on Enterprise plans
• Unrestricted agents on all other plans