Incremental Ticket Export, Time Based

Returns the tickets that changed since the start time. For more information, see Exporting tickets in Using the Incremental Exports API.

This endpoint supports time-based incremental exports. For more information, see Time-based incremental exports in Using the Incremental Exports API. You can also return tickets using cursor-based pagination. See Incremental Ticket Export, Cursor Based.

The results include tickets that were updated by the system. See Excluding system-updated tickets in Using the Incremental Exports API.

The endpoint can return tickets with an updated_at time that's earlier than the start_time time. The reason is that the API compares the start_time with the ticket's generated_timestamp value, not its updated_at value. The updated_at value is updated only if the update generates a ticket event. The generated_timestamp value is updated for all ticket updates, including system updates. If a system update occurs after a ticket event, the unchanged updated_at time will become earlier relative to the updated generated_timestamp time.

Allowed For

• Admins

Sideloading

See Tickets sideloads. For performance reasons, last_audits sideloads aren't supported.