Incremental Ticket Event Export

Returns a stream of changes that occurred on tickets, excluding events occuring within one minute of the request. Each event is tied to an update on a ticket and contains all the fields that were updated in that change. For more information, see:

• Exporting ticket events in Using the Incremental Exports API
• Time-based incremental exports in Using the Incremental Exports API

You can include comments in the event stream by using the comment_events sideload. See Sideloading below. If you don't specify the sideload, any comment present in the ticket update is described only by Boolean comment_present and comment_public object properties in the event's child_events array. The comment itself is not included.

Allowed For

• Admins

Sideloading

The endpoint supports the comment_events sideload. Any comment present in the ticket update is listed as an object in the event's child_events array. Example:

"child_events": [
  {
    "id": 91048994488,
    "via": {
      "channel": "api",
      "source": {"from":{},"to":{},"rel":null}},
    "via_reference_id":null,
    "type": "Comment",
    "author_id": 5031726587,
    "body": "This is a comment",
    "html_body": "<div class="zd-comment"><p dir="auto">This is a comment</p>",
    "public": true,
    "attachments": [],
    "audit_id": 91048994468,
    "created_at": "2009-06-25T10:15:18Z",
    "event_type": "Comment"
  },
  ...
],
...