Export Suspended Tickets

Exports a list of suspended tickets for the Zendesk Support instance. To export the list, the endpoint enqueues a job to create a CSV file with the data. When done, Zendesk sends the requester an email containing a link to the CSV file. In the CSV, tickets are sorted by the update timestamp in ascending order.

Allowed For

• Admins and agents in custom roles with permission to manage suspended tickets on Enterprise plans
• Unrestricted agents on all other plans

Rate limits

Limited to one request per minute and up to one million records in return. The rate-limiting mechanism behaves identically to the one described in Usage limits. We recommend using the Retry-After header value as described in Catching errors caused by rate limiting.