Delete Identity

Deletes the identity for a given user. In certain cases, a phone number associated with an identity is still visible on the user profile after the identity has been deleted via API. You can remove the phone number from the user profile by updating the phone attribute of the user to an empty string. See Update User via API for details and examples.

Deleting identities with type messaging could break messaging functionality. For example, an agent may stop being able to send messages via the messaging channel.

Allowed For

• Agents