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v29

latestOpenAPI 3.0.3raw.githubusercontent.com2026-05-13511526891.2 KB
Approval Requests

Create an Approval Request

Creates an approval request that is attached to a ticket. The request must include all of the following information:

  • A subject and message for the approval
  • A ticket the request should be associated with
  • A workflow instance id for the request
  • An assignee that will act as an approver

Allowed For

  • Agents
post/api/v2/approval_workflow_instances/{approval_workflow_instance_id}/approval_requests

Request body

assignee_userinteger

User id of the request approver

messagestring

Details for the approval request

subjectstring

Subject for the approval request

ticket_idinteger

Ticket id to attach the approval request to

workflow_instance_idstring

Workflow instance id for the approval request

Response

Created response