---
title: "List SLA Policies"
method: GET
path: "/api/v2/slas/policies"
tags: ["SLA Policies"]
---

# List SLA Policies

`GET /api/v2/slas/policies`

#### Availability

* Accounts on the Support Professional or Suite Growth plan or above

#### Allowed For

* Admins

## Response `200`

Success response

- SLAPoliciesResponse
  - `count` integer
  - `next_page` string, nullable
  - `previous_page` string, nullable
  - `sla_policies` SLAPolicyObject[]
    - `created_at` string, date-time — The time the SLA policy was created
    - `description` string — The description of the SLA policy
    - `filter` SLAPolicyFilterObject, required — An object that describes the conditions that a ticket must match in order for an SLA policy to be applied to that ticket. See [Filter](#filter).
      - `all` SLAPolicyFilterConditionObject[]
        - `field` string — The name of a ticket field
        - `operator` string — A comparison operator
        - `value` union — The value of a ticket field
          - string
          - union[]
            - union
              - …
      - `any` SLAPolicyFilterConditionObject[]
        - `field` string — The name of a ticket field
        - `operator` string — A comparison operator
        - `value` union — The value of a ticket field
          - string
          - union[]
            - union
              - …
    - `id` integer — Automatically assigned when created
    - `policy_metrics` SLAPolicyMetricObject[] — Array of [Policy Metric](#policy-metric) objects
      - `business_hours` boolean — Whether the metric targets are being measured in business hours or calendar hours
      - `metric` string — The definition of the time that is being measured
      - `priority` string — Priority that a ticket must match
      - `target` integer — The time within which the end-state for a metric should be met
    - `position` integer — Position of the SLA policy that determines the order they will be matched. If not specified, the SLA policy is added as the last position
    - `title` string, required — The title of the SLA policy
    - `updated_at` string, date-time — The time of the last update of the SLA policy
    - `url` string — URL of the SLA Policy reacord

---

[API](https://skmtc.net/botbrains-io/apis/support-api.md) · [All operations](https://skmtc.net/botbrains-io/apis/support-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/botbrains-io/support-api/versions/d53eac07ba68/schema)