---
title: "Declare a problem on a Care Folder"
method: POST
path: "/ws/sav/{careFolderId}/problem"
tags: ["Care"]
---

# Declare a problem on a Care Folder

`POST /ws/sav/{careFolderId}/problem`

Declare a problem on a Care Folder.

The `problem_type` field specifies the type of problem. If omitted, it defaults to `OTHER`.

Attachments are **mandatory** for the following problem types: `DAMAGED_PACKAGE`, `ITEM_NOT_RECEIVED`, `OOW_ITEM`.

For Care Folders with ID below 100,000,000, only `OTHER` is accepted and no message or attachments can be provided.

## Rate limiting

This endpoint is rate limited to 750 requests per minute and 1000 requests per day.
If you exceed this limit, you will receive a `429` status code.

## Path parameters

- `careFolderId` integer, required

## Response `201`

Declared

## Other responses

- `401` — Guest user not allowed
- `403` — Forbidden
- `404` — Care Folder does not exist
- `413` — File too large or too many attachments
- `422` — Attachments are mandatory for this problem type / Only OTHER problem type is allowed for IDs lower than 100,000,000 / Cannot declare problem on this Care Folder

---

[API](https://skmtc.net/backmarket/apis/back-market-api-guidelines.md) · [All operations](https://skmtc.net/backmarket/apis/back-market-api-guidelines/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/backmarket/back-market-api-guidelines/revisions/6a1303364143/schema)