--- title: "Get the details of a Care Folder" method: GET path: "/ws/sav/{careFolderId}" tags: ["Care"] --- # Get the details of a Care Folder `GET /ws/sav/{careFolderId}` ## Rate limiting This endpoint is rate limited to 600 requests per minute and 40000 requests per day. If you exceed this limit, you will receive a `429` status code. ## Path parameters - `careFolderId` integer, required ## Response `200` Retrieved - GetCareFolderDetailsResponse - `backcare` boolean — True if Seller subscribed to BackCare - `client` Client - `id` integer — ID of the customer (always returns a static value of 0) - `username` string — Username of the customer (always returns empty) - `first_name` string — First name of the customer - `last_name` string — Last name of the customer - `email` string — Email of the customer - `country_code` string — Country locale code, lowercase - `date_closed` string, date-time — Date of the Care Folder's closing (ISO 8601 format) - `date_creation` string, date-time — Date of the Care Folder's creation (ISO 8601 format) - `date_last_message` string, date-time — Date of the Care Folder's last posted message (ISO 8601 format) - `date_modification` string, date-time — Date of the Care Folder's last modification (ISO 8601 format) - `id` integer — ID of the Care Folder - `lines` Claim[] - `id` integer — ID of the Claim - `tiles` Tile[] — This field shouldn't be used anymore - `id` integer — ID of the tile - `name` string — Name of the tile - `issues` Issue[] - `customerIssue` string — The detailed name of the issue - `tag` string — The tag of the issue - `rate` integer — This field shouldn't be used anymore - `score` integer — This field shouldn't be used anymore - `state` integer — State of the Claim: * 0 - OPEN * 9 - CLOSED - `withdraw` boolean — This field shouldn't be used anymore - `gras_savoye` boolean — This field shouldn't be used anymore - `warnings` unknown[] — This field shouldn't be used anymore - unknown - `resolution_choice` 'REMOTE_ASSISTANCE' | 'REPAIR' | 'REPLACE' | 'REPAIR_REPLACE' | 'REFUND' — Resolution option chosen by the customer - `declared_warranty_state` 'IN_WARRANTY' | 'WATER_OR_DROPPED' | 'THIRD_PARTY_REPAIR' — Warranty state declared by the customer - `return_labels` ReturnLabel[] - `date_creation` string, date-time — Label's creation date (ISO 8601 format) - `state` 'USED' | 'ALIVE' | 'EXPIRED' — Label's state - `label` string — URL to the label document - `initiator` 'Merchant' | 'BackMarket' — Entity that initiated the return - `kind` 'UNSET' | 'CUSTOMER_TO_MERCHANT' | 'MERCHANT_TO_CUSTOMER' — The return's direction (SENDER_TO_RECEIVER) - `merchant` Seller - `id` integer — ID of the Seller - `username` string — Username of the Seller - `first_name` string — First name of the Seller - `last_name` string — Last name of the Seller - `messages` Message[] - `id` integer — ID of the message - `message` string — Content of the message - `date_creation` string, date-time — Message's creation date (ISO 8601 format) - `attachments` LightAttachment[] - `id` integer — ID of the attachment - `attachment` string — URL of the attachment - `date_creation` string, date-time — Attachment's creation date - `initiator` string — Entity that sent the message - `kind` string — Kind of the message (SENDER_TO_RECEIVER) - `is_informative` boolean — _true_ if message is informative. Informative message do not trigger LRR - `orderline` Orderline - `id` integer — ID of the orderline - `order` Order - `order_id` integer — ID of the order - `shipping_address` Address - `company` string — Company related to the address - `first_name` string — First name related to the address - `last_name` string — Last name related to the address - `street` string — Street of the adress - `street2` string — Complement on the street of the address - `postal_code` string — Postal code of the city of the address - `country` string — Country of the address - `city` string — City of the address - `phone` string — Phone number related to the address - `email` string — Email related to the address - `customer_id_number` string — ID of the customer related to the address - `billing_address` Address - `company` string — Company related to the address - `first_name` string — First name related to the address - `last_name` string — Last name related to the address - `street` string — Street of the adress - `street2` string — Complement on the street of the address - `postal_code` string — Postal code of the city of the address - `country` string — Country of the address - `city` string — City of the address - `phone` string — Phone number related to the address - `email` string — Email related to the address - `customer_id_number` string — ID of the customer related to the address - `tracking_number` string — Tracking number - `tracking_url` string — Tracking URL - `shipper` integer — ID of the shipper - `shipper_display` string — Name of the Shipper - `date_creation` string, date-time — Date of the order's creation (ISO 8601 format) - `date_modification` string, date-time — Date of the order's last modification (ISO 8601 format) - `date_shipping` string, date-time — Date of the order's shipping (ISO 8601 format) - `date_payment` string, date-time — Date of the order's payment (ISO 8601 format) - `state` 0 | 1 | 3 | 8 | 9 — Sate of the order: * 0 - New * 1 - Validated * 3 - Merchant needs to send * 8 - Failed * 9 - Sent - `price` string — Price of the order - `shipping_price` string — Price of the order's shipping - `currency` string — Currency of the payment - `country_code` string — Country locale code of the plateform's location, lowercase - `snapshot` Snapshot - `id` integer — ID of the snapshot (always returns a static value of 0) - `product` Product - `product_id` integer — ID of the product - `category_3` Category3 - `category_name` string — Name of the product's category - `parent` Category3 — recursive - `listing` integer — id of the listing - `sku` string — SKU of the product - `snowden` boolean — Only for iPhones. _true_ if TouchID is broken, _false_ otherwise. This field shouldn't be used anymore - `image` string — URL of the image - `quantity` integer — Number of products - `price` string — Price of the product - `state` integer — State of the orderline: * NEW - 0 * PAID - 1 * VALIDATED - 2 * SHIPPED - 3 * CANCELLED - 4 * REFUNDED_PRE_DELIVERY - 5 * REFUNDED_POST_DELIVERY - 6 * NOT_PAID - 7 - `trust_pack_plus` boolean — Customer bought Trust Pack Plus. This field shouldn't be used anymore - `state` 0 | 9 — State of the Care Folder: * 0 - OPEN * 9 - CLOSED ## Other responses - `401` — Guest user not allowed - `403` — Authenticated user not allowed - `404` — Care Folder does not exist --- [API](https://skmtc.net/backmarket/apis/back-market-api-guidelines.md) · [All operations](https://skmtc.net/backmarket/apis/back-market-api-guidelines/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/backmarket/back-market-api-guidelines/revisions/6a1303364143/schema)