--- title: "Retrieve a customer's travel claim." method: GET path: "/insurance/travel/v2/claims" --- # Retrieve a customer's travel claim. `GET /insurance/travel/v2/claims` Cf. summary ## Query parameters - `policy_holder_id` string, required ## Headers - `x-environment` 'test' | 'preprod' | 'prod' - `x-tenant-id` string ## Response `200` List of claims. - union[] - union - object - `claim_id` string, required — Identifier of the claim. - `status` object — Current status of the claim. - `code` 'IN_PROGRESS' | 'SUBMITTED' | 'REQUESTED_DOCUMENT' | 'DOCUMENT_SUBMITTED' | 'ASSESSMENT_IN_PROGRESS' | 'REDIRECTED' | 'WITHDRAWN' | 'DECLINED' | 'APPROVED' | 'PAYMENT_IN_PROGRESS' | 'SETTLED', required — Code of the status, it can be: - IN_PROGRESS: The claim was created by the reporter but not yet submitted. - SUBMITTED: The claim has been submitted and agent is reviewing the case. - REQUESTED_DOCUMENT: Submitted documents are not correct or still missing document - DOCUMENT_SUBMITTED: The claim has been submitted with all documents required. - ASSESSMENT_IN_PROGRESS: All required documents have been received, the case will now be assessed by an agent - REDIRECTED: The claim has been pushed away and redirected to a third party - WITHDRAWN: The claim was cancelled, withdrawn by the reporter. - DECLINED: The claim was declined either by automatic business rules or manually by an agent. - APPROVED: The claim was approved by an agent and the payment is pending to be executed. - PAYMENT_IN_PROGRESS: Payment in progress - SETTLED: The claim is settled (reimbursmenent to the claimant done) and no more action are expected. - `created_at` string, date-time — Date and time on which the status was created. UTC datetime, RFC3339 format (YYYY-MM-DDTHH:mm:ssZ). - `loss_date` string, date-time, required — Date-time of the loss that lead to the claim creation. UTC datetime, RFC3339 format (YYYY-MM-DDTHH:mm:ssZ). - `type` 'ASSISTANCE' | 'REIMBURSEMENT_CLAIM' — Define the type of the claim, it can be: - ASSISTANCE: A request for emergency assistance - REIMBURSEMENT_CLAIM: Formal request by a policy holder to an insurance company for coverage or compensation for a covered loss or policy event. The insurance company validates the claim and, once approved, issues payment to the insured. - `loss_code` 'ACCIDENT' | 'ACCIDENT_OR_BREAKDOWN' | 'ACCOMMODATION' | 'ADVERSE_WEATHER' | 'AIRLINE' | 'AIRPORT_CLOSED' | 'AIRPORT_TAX' | 'ANY_OTHER_REASON' | 'ASSISTANCE_TO_INSURED_HOME' | 'AUTHORISED_LEAVE_CANCELLED' | 'AVALANCHE' | 'BAGGAGE_DAMAGE' | 'BAGGAGE_LOSS' | 'BAGGAGE_THEFT' | 'BAILBONDS_OR_CASH_ADVANCE_FOR_LAWYER_FEES' | 'BEST_PRICE_PROTECTION' | 'BREACH_OF_CONTRACT' | 'BURGLARY_FLOOD_OR_FIRE_OF_HOME' | 'BURGLARY_TO_HOME' | 'CANCELLATION_FOR_ALL_LISTED_PERILS' | 'CANCELLATION_OF_ALL_BUT_ONE_INSURED_TRAVELLING_COMPANION' | 'CANCELLATION_OR_EVENT_APPOINTMENT' | 'CANCELLATION_OR_FAILURE_OR_DISRUPTION_OF_PUBLIC_TRANSPORT' | 'CASH_ADVANCE_FOR_MEDICAL_EXPENSES' | 'CHILD_ADOPTION' | 'CHILD_ADOPTION_ORGAN_TRANSPLANT' | 'CHILD_CARER' | 'COMPLICATION_OF_PREGNANCY_CLOSE_RELATIVE_OR_TRAVELLING_COMPANION' | 'COMPLICATION_OF_PREGNANCY_INSURED_PERSON' | 'COMPULSORY_QUARANTINE' | 'CYBER_CLEANING' | 'DAMAGE' | 'DAMAGE_ABROAD' | 'DAMAGE_BY_CARRIER' | 'DAMAGE_IN_RESORT' | 'DAMAGE_OR_BURGLARY_OR_FLOODING_OR_FIRE_TO_HOME_OR_BUSINESS' | 'DAMAGE_OR_FLOODING_OR_FIRE_TO_TENANCY' | 'DAMAGE_TO_HOME' | 'DAMAGE_TO_PROPERTY' | 'DAMAGED_ITEM' | 'DEATH' | 'DEATH_BUSINESS_ASSOCIATE' | 'DEATH_CLOSE_RELATIVE_OR_TRAVELLING_COMPANION' | 'DEATH_INSURED_PERSON' | 'DELAY_BY_CARRIER' | 'DELAYED_ARRIVAL' | 'DELAYED_DEPARTURE' | 'DISPATCH_DOCTOR_IN_HOME_COUNTRY_FOR_MINOR' | 'DIVORCE' | 'ELECTRICIAN' | 'FAILURE_OF_PUBLIC_TRANSPORT' | 'FAULTY_ITEM' | 'FRAUDULENT_USE' | 'FUEL_SURCHARGE' | 'GETTING_A_JOB_OR_INTERNSHIP' | 'HOLE_IN_ONE' | 'HOMECARE' | 'HOSPITALIZATION_FOR_DEPRESSION_OR_MENTAL_ILLNESS' | 'ILLNESS' | 'ILLNESS_BUSINESS_COLLEAGUE' | 'ILLNESS_CLOSE_RELATIVE_OR_TRAVELLING_COMPANION' | 'ILLNESS_INSURED_PERSON' | 'ILLNESS_NON_INSURED_PERSON' | 'IMPOSSIBLE_DEPARTURE_DUE_TO_ADVERSE_WEATHER' | 'INFANT_BORN_DURING_TRIP' | 'INJURY' | 'INJURY_BUSINESS_COLLEAGUE' | 'INJURY_CLOSE_RELATIVE' | 'INJURY_CLOSE_RELATIVE_OR_TRAVELLING_COMPANION' | 'INJURY_INSURED_PERSON' | 'INJURY_INSURED_PERSON_NOT_ON_LIST' | 'INJURY_NON_INSURED_PERSON' | 'INJURY_OR_DEATH' | 'INSOLVENCY_OF_THIRD_PARTY' | 'INSUFFICIENT_SNOW' | 'INTERPRETER' | 'ITEM_NOT_DELIVERED' | 'JURY_SERVICE_OR_WITNESS' | 'LACK_OF_SUN' | 'LANDSLIDE' | 'LAWYER' | 'LEGAL_ADVICE_OR_ARRANGEMENT' | 'LOCKSMITH' | 'LOSS' | 'LOSS_IN_RESORT' | 'LOSS_OF_BAGGAGE' | 'LOSS_OF_LIMB' | 'LOSS_OF_SIGHT' | 'LOSS_OR_DAMAGE' | 'LOST_ABROAD' | 'LOST_BAGGAGE_TRACKING' | 'LOST_BY_CARRIER' | 'LOST_CREDIT_CARD' | 'MECHANICAL_BREAKDOWN' | 'MEDICAL_CONSULTANT' | 'MEDICAL_CONTACT_WITH_INSURED' | 'MEDICAL_CONTRAINDICATION' | 'MEDICAL_REFERRAL' | 'MEDICAL_TELECONSULTATION' | 'MEDICAL_TRANSFER' | 'MESSAGE_RELAY' | 'MISUSE' | 'MOBILE_PHONE_MISUSE' | 'MOBILE_PHONE_THEFT' | 'NATURAL_DISASTER' | 'OBTAINING_REPLACEMENT_TRAVEL_DOCUMENTS' | 'OTHER_SUPPLIER' | 'OTHER_TRANSPORTATION' | 'OVER_BOARDING' | 'OVER_BOOKING' | 'PET_ILLNESS_OR_INJURY' | 'PLUMBER' | 'POLLUTION' | 'PROFESSIONAL_TRANSFER' | 'PSYCHIATRIC_AND_PSYCHOLOGICAL_TREATMENT' | 'PSYCHOLOGICAL_ASSISTANCE' | 'REDUNDANCY' | 'REPATRIATION_OF_INSURED_PERSON_ILLNESS' | 'REPATRIATION_OF_INSURED_PERSON_INJURY' | 'REPLACEMENT_DENTURE' | 'REPLACEMENT_GLASSES_OR_LENSES' | 'REPLACEMENT_OF_HEARING_DEVICES' | 'REPLACEMENT_OF_PROTECTIVE_HELMET' | 'REPLACEMENT_PRESCRIPTIONS' | 'RESTRICTION_OR_DENIAL_OF_ENTRY_BY_AUTHORITIES_OR_REGULATORS' | 'SENDING_DOCTOR_OR_AMBULANCE' | 'SHIP' | 'SHIPPING_COSTS' | 'SPECIALIST_DOCTOR_VISIT' | 'STRIKE_OR_INDUSTRIAL_ACTION' | 'SUMMONED_BY_LOCAL_ADMINISTRATION' | 'SUMMONS_TO_RETAKE_AN_EXAM' | 'TELEPHONE_CHARGES' | 'TERRORISM' | 'THEFT' | 'THEFT_ABROAD' | 'THEFT_IN_RESORT' | 'THEFT_OF_BAGGAGE' | 'THEFT_OF_IDENTITY' | 'THEFT_OR_ACCIDENT_OF_VEHICLE' | 'THEFT_OR_DAMAGE_TO_CAR' | 'TIMETABLE_RESTRICTION' | 'TOTAL_DISABLEMENT' | 'TRAFFIC_OR_ROAD_CLOSURE' | 'TRANSLATION_OF_MEDICAL_REPORT' | 'TRAVEL' | 'TRAVEL_ADVICE' | 'UNABLE_TO_DOCK' | 'VALUABLES_DAMAGE' | 'VALUABLES_LOSS' | 'VALUABLES_THEFT' | 'VEHICLE_ROOF' | 'VEHICLE_TYRE_REPAIR' | 'VEHICLE_TYRE_REPLACEMENT' | 'VEHICLE_UNDERCARRIAGE' | 'VEHICLE_WINDOW_OR_GLASS_SUNROOF' | 'VISA_DENIAL' | 'WRONG_ITEM', required — Code of the loss that leads to the claim creation. | Code | Description | | ---------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | ACCIDENT | Accident | | ACCIDENT_OR_BREAKDOWN | Accident or Breakdown | | ACCOMMODATION | Accommodation | | ADVERSE_WEATHER | Adverse Weather | | AIRLINE | Airline | | AIRPORT_CLOSED | Customer is unable to attend the depature point as the airport is closed due to a covered event | | AIRPORT_TAX | Airport Tax | | ANY_OTHER_REASON | Any Other Reason | | ASSISTANCE_TO_INSURED_HOME | Assistance to Insured Home | | AUTHORISED_LEAVE_CANCELLED | Authorised Leave Cancelled | | AVALANCHE | Avalanche | | BAGGAGE_DAMAGE | Baggage - Damage | | BAGGAGE_LOSS | Baggage - Loss | | BAGGAGE_THEFT | Baggage - Theft | | BAILBONDS_OR_CASH_ADVANCE_FOR_LAWYER_FEES | Reimbursment of legal costs to pursue a civil action for compensation following a covered event ocurring on a trip | | BEST_PRICE_PROTECTION | Best Price Protection | | BREACH_OF_CONTRACT | Breach of Contract | | BURGLARY_FLOOD_OR_FIRE_OF_HOME | Burglary, Flood or Fire of Home | | BURGLARY_TO_HOME | Burglary to Home | | CANCELLATION_FOR_ALL_LISTED_PERILS | Cancellation for all listed perils | | CANCELLATION_OF_ALL_BUT_ONE_INSURED_TRAVELLING_COMPANION | Cancellation of all but one insured travelling companion | | CANCELLATION_OR_EVENT_APPOINTMENT | Trip is cancelled as the purpose of the trip was to attend an event that was cancelled. Or a business appointment requires the cancellation of a booked trip | | CANCELLATION_OR_FAILURE_OR_DISRUPTION_OF_PUBLIC_TRANSPORT | Cancellation/Failure/Disruption of public transport | | CASH_ADVANCE_FOR_MEDICAL_EXPENSES | Cash Advance for Medical Expenses | | CHILD_ADOPTION | Child adoption | | CHILD_ADOPTION_ORGAN_TRANSPLANT | Child adoption, organ transplant... | | CHILD_CARER | Claim has arisen due to the changes in circumstance of the child carer who is meant to be looking after the customers child/children | | COMPLICATION_OF_PREGNANCY_CLOSE_RELATIVE_OR_TRAVELLING_COMPANION | Complication of Pregnancy - Close Relative/Travelling Companion | | COMPLICATION_OF_PREGNANCY_INSURED_PERSON | Complication of Pregnancy - Insured Person | | COMPULSORY_QUARANTINE | Compulsory Quarantine | | CYBER_CLEANING | Cyber Cleaning | | DAMAGE | Damage | | DAMAGE_ABROAD | Damage Abroad | | DAMAGE_BY_CARRIER | Damage by Carrier | | DAMAGE_IN_RESORT | Damage in resort | | DAMAGE_OR_BURGLARY_OR_FLOODING_OR_FIRE_TO_HOME_OR_BUSINESS | Damage/Burglary/Flooding/Fire to Home or Business | | DAMAGE_OR_FLOODING_OR_FIRE_TO_TENANCY | Damage/Flooding/Fire to Tenancy | | DAMAGE_TO_HOME | Damage to Home | | DAMAGE_TO_PROPERTY | Damage to Property | | DAMAGED_ITEM | Damaged Item | | DEATH | Death | | DEATH_BUSINESS_ASSOCIATE | Death of a business associate of the insured | | DEATH_CLOSE_RELATIVE_OR_TRAVELLING_COMPANION | Death - Close Relative/Travelling Companion | | DEATH_INSURED_PERSON | Death - Insured Person | | DELAY_BY_CARRIER | Delay by carrier | | DELAYED_ARRIVAL | Delayed Arrival | | DELAYED_DEPARTURE | Delayed Departure | | DISPATCH_DOCTOR_IN_HOME_COUNTRY_FOR_MINOR | Dispatch Dr in Home Country for Minor | | DIVORCE | Divorce | | ELECTRICIAN | Electrician | | FAILURE_OF_PUBLIC_TRANSPORT | Failure of Public Transport | | FAULTY_ITEM | Faulty Item | | FRAUDULENT_USE | Covers the reimbursement costs for fraudulent unauthorized charges | | FUEL_SURCHARGE | Fuel Surcharge | | GETTING_A_JOB_OR_INTERNSHIP | Getting a job / internship | | HOLE_IN_ONE | Hole in One | | HOMECARE | HomeCare | | HOSPITALIZATION_FOR_DEPRESSION_OR_MENTAL_ILLNESS | Hospitalization for depression or mental illness | | ILLNESS | Illness | | ILLNESS_BUSINESS_COLLEAGUE | Illness of the business associate of the insured | | ILLNESS_CLOSE_RELATIVE_OR_TRAVELLING_COMPANION | Illness - Close Relative/Travelling Companion | | ILLNESS_INSURED_PERSON | Illness - Insured Person | | ILLNESS_NON_INSURED_PERSON | Illness - Non insured Person | | IMPOSSIBLE_DEPARTURE_DUE_TO_ADVERSE_WEATHER | Impossible departure due to adverse weather | | INFANT_BORN_DURING_TRIP | Infant Born During Trip | | INJURY | Injury | | INJURY_BUSINESS_COLLEAGUE | Injury of a business colleague of the insured | | INJURY_CLOSE_RELATIVE | Injury of an insureds close relative | | INJURY_CLOSE_RELATIVE_OR_TRAVELLING_COMPANION | Injury - Close Relative/Travelling Companion | | INJURY_INSURED_PERSON | Injury - Insured Person | | INJURY_INSURED_PERSON_NOT_ON_LIST | Injury - Insured Person (not on list) | | INJURY_NON_INSURED_PERSON | Injury - Non insured Person | | INJURY_OR_DEATH | Injury or Death | | INSOLVENCY_OF_THIRD_PARTY | Insolvency of Third Party | | INSUFFICIENT_SNOW | Insufficient snow | | INTERPRETER | Interpreter | | ITEM_NOT_DELIVERED | Item not Delivered | | JURY_SERVICE_OR_WITNESS | Jury Service/Witness | | LACK_OF_SUN | Lack of Sun | | LANDSLIDE | Landslide | | LAWYER | Lawyer | | LEGAL_ADVICE_OR_ARRANGEMENT | Legal Advice/Arrangement | | LOCKSMITH | Locksmith | | LOSS | Loss | | LOSS_IN_RESORT | Loss in resort | | LOSS_OF_BAGGAGE | Loss of Baggage | | LOSS_OF_LIMB | Loss of Limb | | LOSS_OF_SIGHT | Loss of sight | | LOSS_OR_DAMAGE | Loss or Damage | | LOST_ABROAD | Lost Abroad | | LOST_BAGGAGE_TRACKING | Lost Baggage Tracking | | LOST_BY_CARRIER | Lost by Carrier | | LOST_CREDIT_CARD | Lost Credit Card | | MECHANICAL_BREAKDOWN | Mechanical Breakdown | | MEDICAL_CONSULTANT | A medical consultant is required to assist a family member at the home residence of the insured | | MEDICAL_CONTACT_WITH_INSURED | Medical Contact is required to assist a family member at the home residence of the insured | | MEDICAL_CONTRAINDICATION | Medical contraindication | | MEDICAL_REFERRAL | Medical Referral | | MEDICAL_TELECONSULTATION | Medical Teleconsultation | | MEDICAL_TRANSFER | Medical Transfer | | MESSAGE_RELAY | Message Relay | | MISUSE | Misuse | | MOBILE_PHONE_MISUSE | Mobile Phone Misuse | | MOBILE_PHONE_THEFT | Mobile Phone Theft | | NATURAL_DISASTER | Natural Disaster | | OBTAINING_REPLACEMENT_TRAVEL_DOCUMENTS | Obtaining replacement Travel Documents | | OTHER_SUPPLIER | Other Supplier | | OTHER_TRANSPORTATION | Other Transportation | | OVER_BOARDING | Overboarding | | OVER_BOOKING | Overbooking | | PET_ILLNESS_OR_INJURY | Pet Illess/Injury | | PLUMBER | Plumber | | POLLUTION | Pollution | | PROFESSIONAL_TRANSFER | Professional transfer | | PSYCHIATRIC_AND_PSYCHOLOGICAL_TREATMENT | Psychiatric and Psycho Treat | | PSYCHOLOGICAL_ASSISTANCE | Psychological assistance | | REDUNDANCY | Redundancy | | REPATRIATION_OF_INSURED_PERSON_ILLNESS | Repatriation of Insured Person - Illness | | REPATRIATION_OF_INSURED_PERSON_INJURY | Repatriation of Insured Person - Injury | | REPLACEMENT_DENTURE | Duritng a trip customer requires a replacement denture | | REPLACEMENT_GLASSES_OR_LENSES | Replacement Glasses/Lenses | | REPLACEMENT_OF_HEARING_DEVICES | Replacement of Hearing Devices | | REPLACEMENT_OF_PROTECTIVE_HELMET | During the trip the customer needs a replacement protective helmet | | REPLACEMENT_PRESCRIPTIONS | Replacement Prescriptions | | RESTRICTION_OR_DENIAL_OF_ENTRY_BY_AUTHORITIES_OR_REGULATORS | Restrictions from governement or denial of entry from local authorities. | | SENDING_DOCTOR_OR_AMBULANCE | Sending Dr / Ambulance | | SHIP | Ship | | SHIPPING_COSTS | Shipping Costs | | SPECIALIST_DOCTOR_VISIT | Specialist Dr Visit | | STRIKE_OR_INDUSTRIAL_ACTION | Strike/Industrial Action | | SUMMONED_BY_LOCAL_ADMINISTRATION | Insured is summoned by his local administration and unable to take trip | | SUMMONS_TO_RETAKE_AN_EXAM | Summons to retake an exam | | TELEPHONE_CHARGES | Telephone Charges | | TERRORISM | Acts of terrorism | | THEFT | Theft | | THEFT_ABROAD | Theft Abroad | | THEFT_IN_RESORT | Theft in resort | | THEFT_OF_BAGGAGE | Theft of Baggage | | THEFT_OF_IDENTITY | Theft of ID | | THEFT_OR_ACCIDENT_OF_VEHICLE | Theft/Accident of Vehicle | | THEFT_OR_DAMAGE_TO_CAR | Theft or Damage to Car | | TIMETABLE_RESTRICTION | Due to changes in the timetable the cruise ship is unable to make all ports of call | | TOTAL_DISABLEMENT | Total Disablement | | TRAFFIC_OR_ROAD_CLOSURE | Traffic/Road Closure | | TRANSLATION_OF_MEDICAL_REPORT | Translation of Medical Report | | TRAVEL | Travel | | TRAVEL_ADVICE | Travel Advice | | UNABLE_TO_DOCK | The cruise ship was unable to dock in port as planned due to a covered event | | VALUABLES_DAMAGE | Valuables - Damage | | VALUABLES_LOSS | Valuables - Loss | | VALUABLES_THEFT | Valuables - Theft | | VEHICLE_ROOF | Roof of Vehicle | | VEHICLE_TYRE_REPAIR | Vehicle Tyres | | VEHICLE_TYRE_REPLACEMENT | Vehicle tyres | | VEHICLE_UNDERCARRIAGE | Vehicle undercarriage | | VEHICLE_WINDOW_OR_GLASS_SUNROOF | Vehicle Windows of sunroof Glass of vehicle | | VISA_DENIAL | Visa Denial | | WRONG_ITEM | Wrong Item | - object - `claim_id` string, required — Identifier of the claim. - `status` object — Current status of the claim. - `code` 'IN_PROGRESS' | 'SUBMITTED' | 'REQUESTED_DOCUMENT' | 'DOCUMENT_SUBMITTED' | 'ASSESSMENT_IN_PROGRESS' | 'REDIRECTED' | 'WITHDRAWN' | 'DECLINED' | 'APPROVED' | 'PAYMENT_IN_PROGRESS' | 'SETTLED', required — Code of the status, it can be: - IN_PROGRESS: The claim was created by the reporter but not yet submitted. - SUBMITTED: The claim has been submitted and agent is reviewing the case. - REQUESTED_DOCUMENT: Submitted documents are not correct or still missing document - DOCUMENT_SUBMITTED: The claim has been submitted with all documents required. - ASSESSMENT_IN_PROGRESS: All required documents have been received, the case will now be assessed by an agent - REDIRECTED: The claim has been pushed away and redirected to a third party - WITHDRAWN: The claim was cancelled, withdrawn by the reporter. - DECLINED: The claim was declined either by automatic business rules or manually by an agent. - APPROVED: The claim was approved by an agent and the payment is pending to be executed. - PAYMENT_IN_PROGRESS: Payment in progress - SETTLED: The claim is settled (reimbursmenent to the claimant done) and no more action are expected. - `created_at` string, date-time — Date and time on which the status was created. UTC datetime, RFC3339 format (YYYY-MM-DDTHH:mm:ssZ). - `loss_date` string, date-time, required — Date-time of the loss that lead to the claim creation. UTC datetime, RFC3339 format (YYYY-MM-DDTHH:mm:ssZ). - `type` 'REQUEST_FOR_INFORMATION' — Define the type of the claim, it can be: - REQUEST_FOR_INFORMATION: An enquiry for information related to policy coverage - `reason_code` 'ASSISTANCE_GUIDANCE' | 'BLOCK_CREDIT_CARD' | 'BUSINESS_PARTNER_INQUIRY' | 'CASH_ADVANCE' | 'CLAIM_REJECTION' | 'CONCIERGE_SERVICE_REQUEST' | 'CONTACT_HANDOVER' | 'LEGAL_INQUIRY' | 'MISTAKEN_CALL' | 'ONLINE_SERVICES_INQUIRY' | 'OTHER_INFORMATION' | 'POLICY_INQUIRY' | 'PRE_TRAVEL_ADVICE' | 'SALES_INQUIRY' | 'TECHNICAL_ADVICE' | 'TELEMEDICINE_REFERRAL', required — Reason for the request for information. Possible values are: - `ASSISTANCE_GUIDANCE`: The customer is asking for an explanation of the types of assistance services available to them under their policy. - `BLOCK_CREDIT_CARD`: Request to block a lost or stolen credit card that may be linked to their insurance product or emergency assistance.so - `BUSINESS_PARTNER_INQUIRY`: Inquiry from a business partner or vendor seeking information related to collaboration, agreements, or operations. - `CASH_ADVANCE`: Request for emergency financial support (cash advance), typically during travel or due to urgent medical need. - `CLAIM_REJECTION`: Customer is questioning, appealing, or requesting clarification regarding a claim that was rejected. - `CONCIERGE_SERVICE_REQUEST`: Customer is requesting concierge services such as reservations, bookings, or travel arrangements. - `CONTACT_HANDOVER`: Internal or external request related to transferring responsibility or contact details to another person - `LEGAL_INQUIRY`: Customer is requesting legal guidance or clarification related to their insurance or claim (non-emergency legal assistance). - `MISTAKEN_CALL`: The inquiry was received in error - e.g. wrong number, misrouted contact, or irrelevant call. Logged for metrics only. - `ONLINE_SERVICES_INQUIRY`: Query related to use of the online portal, app, or web services such as login issues, access, or submissions. - `OTHER_INFORMATION`: Inquiry that doesn't fit into any specific category but still seeks valid information or support. - `POLICY_INQUIRY`: General question regarding the insurance policy such as coverage, start/end date, terms, limits, or eligibility. - `PRE_TRAVEL_ADVICE`: Customer is seeking guidance or health/safety advice before travelling, such as vaccination info or travel restrictions. - `SALES_INQUIRY`: Inquiry related to the purchase of new insurance products, quote requests, or sales follow-up. - `TECHNICAL_ADVICE`: Customer is requesting help with technical issues, troubleshooting, or device-related guidance, especially in context of digital services. - `TELEMEDICINE_REFERRAL`: Request for a virtual medical consultation or to be referred to a healthcare professional via telemedicine services. ## Other responses - `400` — Bad Request. - `401` — Unauthorized. The identity of the caller has not been definitely confirmed (invalid issuer, expired token, ...) - `403` — Forbidden. The identity of the caller is confirmed, however the required access grants are not met (missing scope, unknown client_id, ...) - `default` — Default response format. --- [API](https://skmtc.net/axa-assistance/apis/untitled-api.md) · [All operations](https://skmtc.net/axa-assistance/apis/untitled-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/axa-assistance/untitled-api/revisions/efe32b811f1d/schema)