--- title: "Retrieve a travel claim." method: GET path: "/insurance/travel/v2/claims/{claim_id}" --- # Retrieve a travel claim. `GET /insurance/travel/v2/claims/{claim_id}` Cf. summary ## Path parameters - `claim_id` string, required — Claim identifier. ## Headers - `x-environment` 'test' | 'preprod' | 'prod' - `x-tenant-id` string - `x-resource-access-token` string ## Response `200` Claim's information. - union - object - `claim_id` string — Identifier of the claim. - `status` object — Current status of the claim. - `code` 'IN_PROGRESS' | 'SUBMITTED' | 'REQUESTED_DOCUMENT' | 'DOCUMENT_SUBMITTED' | 'ASSESSMENT_IN_PROGRESS' | 'REDIRECTED' | 'WITHDRAWN' | 'DECLINED' | 'APPROVED' | 'PAYMENT_IN_PROGRESS' | 'SETTLED', required — Code of the status, it can be: - IN_PROGRESS: The claim was created by the reporter but not yet submitted. - SUBMITTED: The claim has been submitted and agent is reviewing the case. - REQUESTED_DOCUMENT: Submitted documents are not correct or still missing document - DOCUMENT_SUBMITTED: The claim has been submitted with all documents required. - ASSESSMENT_IN_PROGRESS: All required documents have been received, the case will now be assessed by an agent - REDIRECTED: The claim has been pushed away and redirected to a third party - WITHDRAWN: The claim was cancelled, withdrawn by the reporter. - DECLINED: The claim was declined either by automatic business rules or manually by an agent. - APPROVED: The claim was approved by an agent and the payment is pending to be executed. - PAYMENT_IN_PROGRESS: Payment in progress - SETTLED: The claim is settled (reimbursmenent to the claimant done) and no more action are expected. - `created_at` string, date-time — Date and time on which the status was created. UTC datetime, RFC3339 format (YYYY-MM-DDTHH:mm:ssZ). - `policy` object, required — Information of the policy on which the claim will be linked. - `policy_id` string, required — Identifier of the policy that enables the claim creation. - `policy_type` 'MULTITRAVEL' | 'SINGLE' — Policy type. - `policy_external_reference` object — Provide information on the contract with the third party in order to assess if the claim can be treated. - `contract_id` string — Contract identifier that was signed by AXA Partner with the issuer. - `product_id` string, required — Identifier of the product sold by the issuer. - `issued_date` string, date — Date at which the product was sold to the policy holder. ISO 8601 format (YYYY-MM-DD). - `issuer_name` string, required — Name of the entity that issued the policy. - `country` string — Country in which the policy was issued. Country ISO-3166-1 alpha-2 format (2 letter codes). - `beneficiary_ids` string[] — Identifiers of the involved person that are beneficiary in the policy. - `policy_holder_id` string — Identifier of the involved person that is the policy holder. - `planned_trips` object[] — List of trips originally planned for the travel. - `planned_trip_id` string — Identifier of the planned trip. - `booking_date` string, date — Date on which the trip was booked. ISO 8601 format (YYYY-MM-DD). - `start_date` string, date, required — Date on which the trip was supposed to start. ISO 8601 format (YYYY-MM-DD). - `end_date` string, date, required — Date on which the trip was supposed to end. ISO 8601 format (YYYY-MM-DD). - `country` string, required — Trip destination country. Country ISO-3166-1 alpha-2 format (2 letter codes). - `additional_information` string — Additional information on the trip. - `involved_person` object[], required — List of involved person related to the claim. - `involved_person_id` string — Identifier of the person. - `external_person_id` string — External's identifier of the involved person. - `person` object, required — Information related to the person's identity. - `title` 'DR' | 'MISS' | 'MR' | 'MS' | 'PR' — Civility (Mr, Ms, Miss, Doctor, Professor). - `first_name` string, required — First name. - `middle_name` string — Middle name. - `last_name` string, required — Last name. - `birth_date` string, date — Birth date. ISO 8601 format (YYYY-MM-DD). - `birth_country` string — Country. Country ISO-3166-1 alpha-2 format (2 letter codes). **This information is mandatory if one of the registration types of the involved person is equal to `TAX_REGISTRATION`** - `birth_locality` string — City of birth. **This information is mandatory if one of the registration types of the involved person is equal to `TAX_REGISTRATION` and the person country of birth is equal to `IT` (Italy)** - `birth_subdivision` string — Birth subdivision. It can be the area of the city, department or province name. **This information is mandatory if one of the registration types of the involved person is equal to `TAX_REGISTRATION` and the person country of birth is equal to `IT` (Italy)** - `gender` 'FM' | 'ML' — Gender (Female or Male). - `nationalities` string[] — List of nationalities. - `relationship` 'AUNT' | 'BROTHER' | 'BROTHER_IN_LAW' | 'CLOSE_BUSINESS_ASSOCIATE' | 'COUSIN' | 'DAUGHTER' | 'DAUGHTER_IN_LAW' | 'DOMESTIC_PARTNER' | 'EMPLOYEE' | 'FATHER' | 'FATHER_IN_LAW' | 'FRIEND' | 'GRANDCHILD' | 'GRANDPARENT' | 'MOTHER' | 'MOTHER_IN_LAW' | 'NEPHEW' | 'NIECE' | 'OTHER' | 'SELF' | 'SISTER' | 'SISTER_IN_LAW' | 'SON' | 'SON_IN_LAW' | 'SPOUSE' | 'STEPBROTHER' | 'STEPDAUGHTER' | 'STEPFATHER' | 'STEPMOTHER' | 'STEPSISTER' | 'STEPSON' | 'TRAVELLING_COMPANION' | 'UNCLE' — Relationship of the involved person with the policy holder, it can be: - AUNT: The sister (or sister-in-law) of your mother/father; - BROTHER: A male sibling; - BROTHER_IN_LAW: The husband of your sister; - CLOSE_BUSINESS_ASSOCIATE: Someone who is closely connected to another person as a business partner; - COUSIN: The child of your aunt/uncle; - DAUGHTER: A female child; - DAUGHTER_IN_LAW: The wife of your son; - DOMESTIC_PARTNER: An unmarried couple of the same or opposite sex, not a long-term significant other, someone you live with or someone you share a child with. - EMPLOYEE: Someone who is paid to work for someone else especially someone with a similar job or level of responsibility or in the same department; - FATHER: A male parent; - FATHER_IN_LAW: The father of your spouse; - FRIEND: A person who one knows well and likes a lot, but is not a member of one's family; - GRANDCHILD: The child of your children; - GRANDPARENT: The parent of your parent; - MOTHER: A female parent; - MOTHER_IN_LAW: The mother of your spouse; - NEPHEW: The male child of your brother/sister; - NIECE: The female child of your brother/sister; - OTHER: The personal non-kin relationship is not defined in the list; - SELF: Yourself; - SISTER: A female sibling; - SISTER_IN_LAW: The wife of your brother; - SON: A male child; - SON_IN_LAW: The husband of your daughter; - SPOUSE: A significant other in a legal marriage, civil union, or common-law marriage to and hold a valid marriage license with; - STEPBROTHER: The son of your stepmother or stepfather; - STEPDAUGHTER: The daughter of your (new) husband / wife (she is not your biological daughter); - STEPFATHER: The (new) husband of your mother but not your biological father; - STEPMOTHER: The (new) wife of your father but not your biological mother; - STEPSISTER: The daughter of your stepmother or stepfather; - STEPSON: The son of your (new) husband / wife (he is not your biological son); - TRAVELLING_COMPANION: a person with whom one is travelling; - UNCLE: The brother (or brother-in-law) of your mother/father; - `has_accepted_satisfaction_survey` boolean — Indicates if the involved person has accepted to receive a satisfaction survey once the claim process is finished: - true: the satisfaction survey was accepted - false: the satisfaction survey was not accepted N.B. Even if set to `true`, this survey will only be sent to person with a specific role in the claim (e.g. reporter). - `has_consented_to_third_party_ai_assessment` boolean — The involved person consented to share the claim related data, including any relevant sensitive personal information, to be used in the below AXA Partners pilot. When using this field, the following text must be displayed to the end user: > AXA Assistance UK Ltd, part of AXA Partners, is conducting a test of an automated > claim assessment tool. This involves AI processing of elements of claim data, once the case is closed, > by a chosen third-party supplier. It will assess claim eligibility and potential settlement > and compare the outcome with our human assessment of your claim for accuracy. Your data will > not leave the UK or EU and will be deleted by the supplier after the pilot. You can withdraw > your consent anytime by emailing > [dataprotectionenquiries@axa-assistance.co.uk][mailto:dataprotectionenquiries@axa-assistance.co.uk] > or calling us on 03306783365. Whether you participate will not impact your existing or future claims. - `preferred_language` string — Language in which the involved person wished to be contacted. List of ISO 639-1 codes. - `registrations` object[] — List of registration of the involved person. - `registration_type` 'PASSPORT' | 'TAX_REGISTRATION' — Type of person registration. - `value` string, required — Value of the registration. - `expiring_date` string, date — Date at which the registration will or has expired. ISO 8601 format (YYYY-MM-DD). - `issue_date` string, date — Date at which the registration was issued. ISO 8601 format (YYYY-MM-DD). - `issued_country` string — Country that issued the registration. ISO-3166-1 alpha-2 format (2 letter codes). - `phones` object[] — List of phone on which the person can be contacted. - `international_prefix` string — Prefix to be added to be called from abroad. - `number` string, required — Phone number. Can be local or international. - `is_preferred` boolean — In the list of phone, this one is the one the person preferred to be called on. - `emails` object[] — List of email on which the person can be contacted. - `email` string, email, required - `is_preferred` boolean — Indicates that, in the list of email, this one is the one the person preferred to be messaged on. - `address` object — Address of the involved person. - `street_address` string — Street address. - `postal_code` string — Postal code or zip code. - `locality` string — Locality. - `country` string — Country ISO-3166-1 alpha-2 format (2 letter codes). - `subdivision` string — Area of the city. - `state` string — Label of the state. - `complete_address` string — Complete address. - `preferred_communication_channel` 'EMAIL' | 'PHONE' — Communication channel on which the person preferred to be contacted. - `bank_account` object — Bank account of the involved person. - `bank` object, required — Bank that holds the account. - `name` string, required — Name of the bank. - `address` object — Address of the bank. - `street_address` string — Street address. - `postal_code` string — Postal code or zip code. - `locality` string — Locality. - `country` string — Country ISO-3166-1 alpha-2 format (2 letter codes). - `subdivision` string — Area of the city. - `state` string — Label of the state. - `complete_address` string, required — Complete address. - `holder_name` string — Name of the account holder as registered on the bank account. - `account_type` string — Type of the bank account. - `preferred_transfer_type` 'ABA_RTN' | 'BSB' | 'CBU' | 'CLABE' | 'IBAN' | 'IFSC' | 'NATIONAL_BANK_ACCOUNT' | 'NSC' | 'SWIFT_BIC', required — Preferred transfer type for this bank account: | Type | Label | Additional Required fields | | --------------------- | ---------------------------------------------------------------------------------- | -------------------------- | | ABA_RTN | American Bankers Association - Routing Transit Number | routing_number | | BSB | Bank State Branch | routing_number | | CBU | Clave Bancaria Uniforme | bank_identification_number | | CLABE | Clave Bancaria Estandarizada | | | IBAN | International Bank Account Number | bank_identification_number | | IFSC | Indian Financial System Code | bank_identification_number | | NATIONAL_BANK_ACCOUNT | National Bank Account Number | bank.address.country | | NSC | National Sort Code | routing_number | | SWIFT_BIC | Society for Worldwide Interbank Financial Telecommunication - Bank Identifier Code | bank_identification_number | - `account_number` string, required — Value of the account number. - `currency` string — Currency of the bank account. ISO 4217 format (3 letter code). - `routing_number` string — Routing code, sort code of the bank account. Typically used for national transfer and it must be used for: - _ABA_RTN_ and must follow the format defined [here](https://en.wikipedia.org/wiki/ABA_routing_transit_number). - _BSB_ and must follow the format defined [here](https://en.wikipedia.org/wiki/Bank_state_branch). - _NSC_ and must follow the format defined [here](https://en.wikipedia.org/wiki/Sort_code). - `bank_identification_number` string — The bank identification number. Required when _preferred_transfer_type_ is equal to: - _IBAN_, _SWIFT_BIC_ and must follow the format defined [here](https://en.wikipedia.org/wiki/ISO_9362). - _IFSC_ and must follow the format defined [here](https://en.wikipedia.org/wiki/Indian_Financial_System_Code). - `vulnerabilities` object — Record of person's valnerabilities, if any. - `vulnerability_codes` string[], required - `additional_information` string, required — Additional information regarding the person's vulnerabilities. - `involved_companies` object[] — List of company related to the claim. - `company_id` string — Identifier of the company. - `external_company_id` string — External's identifier of the company. - `name` string, required — Name of the company. - `address` object — Address of the company. - `street_address` string — Street address. - `postal_code` string — Postal code or zip code. - `locality` string, required — Locality. - `country` string, required — Country ISO-3166-1 alpha-2 format (2 letter codes). - `subdivision` string — Area of the city. - `state` string — Label of the state. - `complete_address` string — Complete address. - `phone` object — Phone on which the company can be contacted. - `international_prefix` string — Prefix to be added to be called from abroad. - `number` string, required — Phone number. Can be local or international. - `email` string, email — Email on which the company can be contacted. - `bank_account` object — Bank account of the company. - `bank` object, required — Bank that holds the account. - `name` string, required — Name of the bank. - `address` object — Address of the bank. - `street_address` string — Street address. - `postal_code` string — Postal code or zip code. - `locality` string — Locality. - `country` string — Country ISO-3166-1 alpha-2 format (2 letter codes). - `subdivision` string — Area of the city. - `state` string — Label of the state. - `complete_address` string, required — Complete address. - `holder_name` string — Name of the account holder as registered on the bank account. - `account_type` string — Type of the bank account. - `preferred_transfer_type` 'ABA_RTN' | 'BSB' | 'CBU' | 'CLABE' | 'IBAN' | 'IFSC' | 'NATIONAL_BANK_ACCOUNT' | 'NSC' | 'SWIFT_BIC', required — Preferred transfer type for this bank account: | Type | Label | Additional Required fields | | --------------------- | ---------------------------------------------------------------------------------- | -------------------------- | | ABA_RTN | American Bankers Association - Routing Transit Number | routing_number | | BSB | Bank State Branch | routing_number | | CBU | Clave Bancaria Uniforme | bank_identification_number | | CLABE | Clave Bancaria Estandarizada | | | IBAN | International Bank Account Number | bank_identification_number | | IFSC | Indian Financial System Code | bank_identification_number | | NATIONAL_BANK_ACCOUNT | National Bank Account Number | bank.address.country | | NSC | National Sort Code | routing_number | | SWIFT_BIC | Society for Worldwide Interbank Financial Telecommunication - Bank Identifier Code | bank_identification_number | - `account_number` string, required — Value of the account number. - `currency` string — Currency of the bank account. ISO 4217 format (3 letter code). - `routing_number` string — Routing code, sort code of the bank account. Typically used for national transfer and it must be used for: - _ABA_RTN_ and must follow the format defined [here](https://en.wikipedia.org/wiki/ABA_routing_transit_number). - _BSB_ and must follow the format defined [here](https://en.wikipedia.org/wiki/Bank_state_branch). - _NSC_ and must follow the format defined [here](https://en.wikipedia.org/wiki/Sort_code). - `bank_identification_number` string — The bank identification number. Required when _preferred_transfer_type_ is equal to: - _IBAN_, _SWIFT_BIC_ and must follow the format defined [here](https://en.wikipedia.org/wiki/ISO_9362). - _IFSC_ and must follow the format defined [here](https://en.wikipedia.org/wiki/Indian_Financial_System_Code). - `attachments` object[] — List of attachments related to the claim. - `attachment_id` string, required — Attachment identifier. - `name` string — Name of the attachment. - `attachment_category` 'ACCIDENT_BREAKDOWN_REPORT' | 'AIRLINE_CARRIER_REPORT' | 'AIRLINE_PROPERTY_IRREGULARITY_REPORT' | 'AIRLINE_TAX_REFUND' | 'AUTOPSY_REPORT' | 'BANK_CERTIFICATE' | 'BOOKING_CONFIRMATION' | 'BOOKING_INVOICE' | 'CANCELLATION_COSTS' | 'CANCELLATION_INVOICE' | 'CAR_RENTAL_AGREEMENT' | 'CAR_REPAIR_INVOICE_REPAIR_REPORT' | 'CERTIFICATE_OF_NO_OBJECTION' | 'COLLISION_DAMAGE_WAIVER_INVOICE' | 'COMPENSATION_RESOLUTION' | 'COPY_POLICY_INSURANCE' | 'CORRESPONDANT_INVOICE' | 'CUSTOMER_MEDICAL_INFORMATION' | 'DAMAGE_REPORT' | 'DEATH_CERTIFICATE' | 'DEBIT_NOTE' | 'DECLARATION_OF_HEIRSHIP_AFFIDAVITS' | 'DOCTOR_REPORT_OR_HOSPITAL_LETTER' | 'DRIVING_LICENCE' | 'EMPLOYER_LETTER' | 'FIT_TO_FLY_OR_TRAVEL_CERTIFICATE' | 'FUEL_DRAIN_RECEIPT' | 'FUNERAL_EXPENSES_AND_MORTAL_REMAINS_REPATRIATION_COSTS' | 'GDPR_DOCUMENT' | 'GENERAL_DOCTORS_LETTER' | 'GENERAL_TERMS_AND_CONDITIONS_OF_SALE' | 'HOSPITAL_ADMISSION_REPORT' | 'HOSPITAL_DISCHARGE_REPORT' | 'HOSPITAL_INVOICE' | 'INDEX_CARD_EXTRACT_GENERAL_PRACTITIONER' | 'INVOICE' | 'INVOICE_FOR_REPATRIATION' | 'LABORATORY_REPORT' | 'LEGAL_EXPENSES_INVOICE' | 'MAIN_INSURANCE_SCHEDULE' | 'MEDICAL_CERTIFICATE' | 'MEDICAL_EXPENSES' | 'MEDICAL_HISTORY' | 'MEDICAL_RECORD_HEALTH_INSURANCE' | 'MEDICAL_REPORT' | 'MIX_OF_MEDICAL_DOCUMENT' | 'OFFICAL_REPORT' | 'OTHER' | 'PERSONAL_IDENTIFICATION' | 'PERSONAL_POSSESSION_RECEIPT' | 'PHOTO_SUPPORT' | 'POLICE_REPORT' | 'PRESCRIPTION_DOCUMENT' | 'PROOF_OF_BUSINESS_TRIP' | 'PROOF_OF_CLAIM' | 'PROOF_OF_EARLY_DEPARTURE' | 'PROOF_OF_INCIDENT_LETTER' | 'PROOF_OF_OWNERSHIP' | 'PROOF_OF_RELATION' | 'PROVIDER_INVOICE' | 'QUOTES_AND_OPTIONS_FOR_REPATRIATION' | 'REBOOKING_INVOICE' | 'REPORT_OF_ATTENDING_PHYSICIAN_FOR_REPATRIATION' | 'RESCUE_INVOICE' | 'SETTLEMENT_LETTER' | 'SICK_LEAVE_FORM_FIT_NOTE' | 'SKI_EQUIPMENT_INVOICE' | 'SKI_PACKAGE_INVOICE' | 'SPORT_EQUIPMENT_INVOICE' | 'STATEMENT_OF_PRIVATE_HEALTH_INSURANCE' | 'SUPPLEMENTARY_DOCUMENTS' | 'TRANSPORTATION_TICKET_RECEIPT' | 'TRAVEL_EXPENSES' | 'UNKNOWN' — Gives category about the attachment. The possible values are: - ACCIDENT_BREAKDOWN_REPORT: Official confirmation of the breakdown or accident including dates and times - AIRLINE_CARRIER_REPORT: Confirmation from your carrier of delays, cancellation or missed departures. These should include times, dates, reasons for the disruption and details of compensation received or offered - AIRLINE_PROPERTY_IRREGULARITY_REPORT: Property Irregularity report from your airline confirming any loss, damage, or delay to your baggage - AIRLINE_TAX_REFUND: Refund of tax airline - AUTOPSY_REPORT: Autopsy report - BANK_CERTIFICATE: Certificate that proves the ownership of the bank account holder - BOOKING_CONFIRMATION: Confirmation of booking - BOOKING_INVOICE: Document detailing the date that the flight / trip / accommodation was booked and costs paid including the start and end dates of your trip and the destination - CANCELLATION_COSTS: Costs of cancellation - CANCELLATION_INVOICE: Proof of the cancellation for each element of your trip. This must contain costs paid and refunded or a statement confirming that no has been compensation paid and the reason for this. Document detailing the date that the flight / trip / accommodation was cancelled and financial loss - CAR_RENTAL_AGREEMENT: Car Rental Agreement - CAR_REPAIR_INVOICE_REPAIR_REPORT: Report of car repair or repair invoice - CERTIFICATE_OF_NO_OBJECTION: Formal statement indicating no objections to a specific action, essential in various official or legal processes - COLLISION_DAMAGE_WAIVER_INVOICE: Collision Damage Waiver invoice - COMPENSATION_RESOLUTION: Document indicating the compensation resolution results - COPY_POLICY_INSURANCE: Copy of policy insurance - CORRESPONDANT_INVOICE: Correspondant invoice - CUSTOMER_MEDICAL_INFORMATION: Customer Medical Information - DAMAGE_REPORT: Confirmation of damage including estimated repair costs - DEATH_CERTIFICATE: Document detailing the confirmation of a person being deceased - DEBIT_NOTE: Document detailing the amount overpaid and to be returned - DECLARATION_OF_HEIRSHIP_AFFIDAVITS: Declaration of Heirship/affidavits - DOCTOR_REPORT_OR_HOSPITAL_LETTER: Report from the medical practitioner, doctor or hospital providing care including dates, times and patient diagnosis. Confirmation of the illness or injury to the person including name, dates and diagnosis. > N.B. This value (DOCTOR_REPORT_OR_HOSPITAL_LETTER) is an alias of GENERAL_DOCTORS_LETTER and will be discontinued in the next version of the API. - DRIVING_LICENCE: Driving Licence - EMPLOYER_LETTER: A letter from your employer - FIT_TO_FLY_OR_TRAVEL_CERTIFICATE: Fit to Fly or Travel Certificate - FUEL_DRAIN_RECEIPT: Fuel Drain Receipt - FUNERAL_EXPENSES_AND_MORTAL_REMAINS_REPATRIATION_COSTS: Funeral expenses and mortal remains repatriation costs - GDPR_DOCUMENT: Document that proves the client consent that the medical data that was provided can be processed as per the GDPR regulation - GENERAL_DOCTORS_LETTER: General letter from doctors - GENERAL_TERMS_AND_CONDITIONS_OF_SALE: Document to be requested from the travel agency - HOSPITAL_ADMISSION_REPORT: Hospital Admission Report - HOSPITAL_DISCHARGE_REPORT: Hospital Discharge Report - HOSPITAL_INVOICE: Hospital Invoice - INDEX_CARD_EXTRACT_GENERAL_PRACTITIONER: Index Card Extract GP - INVOICE: An invoice showing the relevant expenses for the claim you are making - INVOICE_FOR_REPATRIATION: FCM Invoice for repatriation - LABORATORY_REPORT: Laboratory Report - LEGAL_EXPENSES_INVOICE: Legal expenses invoice - MAIN_INSURANCE_SCHEDULE: Main Insurance Schedule - MEDICAL_CERTIFICATE: AXA medical certificate completed by the Doctor of the insured person. - MEDICAL_EXPENSES: Justifying the nature of the medical expenses incurred - MEDICAL_HISTORY: Medical History - MEDICAL_RECORD_HEALTH_INSURANCE: Medical Record Health Insurance - MEDICAL_REPORT: Report from the medical practitioner, doctor or hospital providing care including dates, times and patient diagnosis. Confirmation of the illness or injury to the person including name, dates and diagnosis - MIX_OF_MEDICAL_DOCUMENT: Document that contains a mix of medical documents (report, invoices, certificate...) - OFFICAL_REPORT: A document from an official authority which confirms the claim (airline, police, accommodation provider etc.) - OTHER: Any other additional supplementary documents - PERSONAL_IDENTIFICATION: Copy of the person identification document. Example: ID, Passport, etc. - PERSONAL_POSSESSION_RECEIPT: Receipt proving the personal possession regarding item claimed - PHOTO_SUPPORT: Photo Support - POLICE_REPORT: Police report including date and time of incident, and details of circumstances. - PRESCRIPTION_DOCUMENT: Prescription document - PROOF_OF_BUSINESS_TRIP: Document that proves it's a Business Trip - PROOF_OF_CLAIM: Document that proves the claim - PROOF_OF_EARLY_DEPARTURE: Document that proves it's a Early Departure - PROOF_OF_INCIDENT_LETTER: Evidence that the incident occurred which could be an official letter or other proof. - PROOF_OF_OWNERSHIP: Document that proves the ownership for the item claimed - PROOF_OF_RELATION: Document that proves the relation between claimant and beneficiaries - PROVIDER_INVOICE: Provider Invoice - QUOTES_AND_OPTIONS_FOR_REPATRIATION: FCM: Quotes and Options for Repatriation - REBOOKING_INVOICE: Rebooking Invoice - REPORT_OF_ATTENDING_PHYSICIAN_FOR_REPATRIATION: Report of attending physician for repatriation - RESCUE_INVOICE: Rescue invoice - SETTLEMENT_LETTER: Settlement Letter - SICK_LEAVE_FORM_FIT_NOTE: Sick leave form/Fit note - SKI_EQUIPMENT_INVOICE: Ski equipment invoice - SKI_PACKAGE_INVOICE: SkI package invoice - SPORT_EQUIPMENT_INVOICE: Sport equipment invoice - STATEMENT_OF_PRIVATE_HEALTH_INSURANCE: Statement of Privat/Health Insurance - SUPPLEMENTARY_DOCUMENTS: Supplementary documents - TRANSPORTATION_TICKET_RECEIPT: Transportation - Ticket purchased or repurchased (plane, boat, train) - TRAVEL_EXPENSES: Travel Expenses - UNKNOWN: Document that is not recognized by our automatic process of categorization - `total_amount_claim` object — Total amount claim. - `value` number, required — Amount, numeric, with 2 or 3 decimals. - `currency` string, required — Currency of the amount. ISO 4217 format (3 letter code). - `total_amount_reimbursed` object — Total amount that will be reimbursed by AXA. - `value` number, required — Amount, numeric, with 2 or 3 decimals. - `currency` string, required — Currency of the amount. ISO 4217 format (3 letter code). - `additional_information` string — Free text that can be used to store any additional information related to the claim. - `type` 'ASSISTANCE' | 'REIMBURSEMENT_CLAIM' — Define the type of the claim, it can be: - ASSISTANCE: A request for emergency assistance - REIMBURSEMENT_CLAIM: Formal request by a policy holder to an insurance company for coverage or compensation for a covered loss or policy event. The insurance company validates the claim and, once approved, issues payment to the insured. - `circumstance` object, required — Circumstance information that lead to the claim creation. - `loss_date` string, date-time, required — Date-time of the event that lead to the claim creation. UTC datetime, RFC3339 format (YYYY-MM-DDTHH:mm:ssZ). - `location` object — Location where the event that lead to the claim creation occurred. - `street_address` string — Street address. - `postal_code` string — Postal code or zip code. - `locality` string, required — Locality. - `country` string, required — Country ISO-3166-1 alpha-2 format (2 letter codes). - `subdivision` string — Area of the city. - `state` string — Label of the state. - `complete_address` string — Complete address. - `description` string — Description of the event that lead to the claim creation. - `reporter_id` string — Identifier of the involved person that has filled this report. - `main_contact_id` string — Identifier of the involved person that has to be contacted when more details are required by AXA Partners. - `loss_code` 'ACCIDENT' | 'ACCIDENT_OR_BREAKDOWN' | 'ACCOMMODATION' | 'ADVERSE_WEATHER' | 'AIRLINE' | 'AIRPORT_CLOSED' | 'AIRPORT_TAX' | 'ANY_OTHER_REASON' | 'ASSISTANCE_TO_INSURED_HOME' | 'AUTHORISED_LEAVE_CANCELLED' | 'AVALANCHE' | 'BAGGAGE_DAMAGE' | 'BAGGAGE_LOSS' | 'BAGGAGE_THEFT' | 'BAILBONDS_OR_CASH_ADVANCE_FOR_LAWYER_FEES' | 'BEST_PRICE_PROTECTION' | 'BREACH_OF_CONTRACT' | 'BURGLARY_FLOOD_OR_FIRE_OF_HOME' | 'BURGLARY_TO_HOME' | 'CANCELLATION_FOR_ALL_LISTED_PERILS' | 'CANCELLATION_OF_ALL_BUT_ONE_INSURED_TRAVELLING_COMPANION' | 'CANCELLATION_OR_EVENT_APPOINTMENT' | 'CANCELLATION_OR_FAILURE_OR_DISRUPTION_OF_PUBLIC_TRANSPORT' | 'CASH_ADVANCE_FOR_MEDICAL_EXPENSES' | 'CHILD_ADOPTION' | 'CHILD_ADOPTION_ORGAN_TRANSPLANT' | 'CHILD_CARER' | 'COMPLICATION_OF_PREGNANCY_CLOSE_RELATIVE_OR_TRAVELLING_COMPANION' | 'COMPLICATION_OF_PREGNANCY_INSURED_PERSON' | 'COMPULSORY_QUARANTINE' | 'CYBER_CLEANING' | 'DAMAGE' | 'DAMAGE_ABROAD' | 'DAMAGE_BY_CARRIER' | 'DAMAGE_IN_RESORT' | 'DAMAGE_OR_BURGLARY_OR_FLOODING_OR_FIRE_TO_HOME_OR_BUSINESS' | 'DAMAGE_OR_FLOODING_OR_FIRE_TO_TENANCY' | 'DAMAGE_TO_HOME' | 'DAMAGE_TO_PROPERTY' | 'DAMAGED_ITEM' | 'DEATH' | 'DEATH_BUSINESS_ASSOCIATE' | 'DEATH_CLOSE_RELATIVE_OR_TRAVELLING_COMPANION' | 'DEATH_INSURED_PERSON' | 'DELAY_BY_CARRIER' | 'DELAYED_ARRIVAL' | 'DELAYED_DEPARTURE' | 'DISPATCH_DOCTOR_IN_HOME_COUNTRY_FOR_MINOR' | 'DIVORCE' | 'ELECTRICIAN' | 'FAILURE_OF_PUBLIC_TRANSPORT' | 'FAULTY_ITEM' | 'FRAUDULENT_USE' | 'FUEL_SURCHARGE' | 'GETTING_A_JOB_OR_INTERNSHIP' | 'HOLE_IN_ONE' | 'HOMECARE' | 'HOSPITALIZATION_FOR_DEPRESSION_OR_MENTAL_ILLNESS' | 'ILLNESS' | 'ILLNESS_BUSINESS_COLLEAGUE' | 'ILLNESS_CLOSE_RELATIVE_OR_TRAVELLING_COMPANION' | 'ILLNESS_INSURED_PERSON' | 'ILLNESS_NON_INSURED_PERSON' | 'IMPOSSIBLE_DEPARTURE_DUE_TO_ADVERSE_WEATHER' | 'INFANT_BORN_DURING_TRIP' | 'INJURY' | 'INJURY_BUSINESS_COLLEAGUE' | 'INJURY_CLOSE_RELATIVE' | 'INJURY_CLOSE_RELATIVE_OR_TRAVELLING_COMPANION' | 'INJURY_INSURED_PERSON' | 'INJURY_INSURED_PERSON_NOT_ON_LIST' | 'INJURY_NON_INSURED_PERSON' | 'INJURY_OR_DEATH' | 'INSOLVENCY_OF_THIRD_PARTY' | 'INSUFFICIENT_SNOW' | 'INTERPRETER' | 'ITEM_NOT_DELIVERED' | 'JURY_SERVICE_OR_WITNESS' | 'LACK_OF_SUN' | 'LANDSLIDE' | 'LAWYER' | 'LEGAL_ADVICE_OR_ARRANGEMENT' | 'LOCKSMITH' | 'LOSS' | 'LOSS_IN_RESORT' | 'LOSS_OF_BAGGAGE' | 'LOSS_OF_LIMB' | 'LOSS_OF_SIGHT' | 'LOSS_OR_DAMAGE' | 'LOST_ABROAD' | 'LOST_BAGGAGE_TRACKING' | 'LOST_BY_CARRIER' | 'LOST_CREDIT_CARD' | 'MECHANICAL_BREAKDOWN' | 'MEDICAL_CONSULTANT' | 'MEDICAL_CONTACT_WITH_INSURED' | 'MEDICAL_CONTRAINDICATION' | 'MEDICAL_REFERRAL' | 'MEDICAL_TELECONSULTATION' | 'MEDICAL_TRANSFER' | 'MESSAGE_RELAY' | 'MISUSE' | 'MOBILE_PHONE_MISUSE' | 'MOBILE_PHONE_THEFT' | 'NATURAL_DISASTER' | 'OBTAINING_REPLACEMENT_TRAVEL_DOCUMENTS' | 'OTHER_SUPPLIER' | 'OTHER_TRANSPORTATION' | 'OVER_BOARDING' | 'OVER_BOOKING' | 'PET_ILLNESS_OR_INJURY' | 'PLUMBER' | 'POLLUTION' | 'PROFESSIONAL_TRANSFER' | 'PSYCHIATRIC_AND_PSYCHOLOGICAL_TREATMENT' | 'PSYCHOLOGICAL_ASSISTANCE' | 'REDUNDANCY' | 'REPATRIATION_OF_INSURED_PERSON_ILLNESS' | 'REPATRIATION_OF_INSURED_PERSON_INJURY' | 'REPLACEMENT_DENTURE' | 'REPLACEMENT_GLASSES_OR_LENSES' | 'REPLACEMENT_OF_HEARING_DEVICES' | 'REPLACEMENT_OF_PROTECTIVE_HELMET' | 'REPLACEMENT_PRESCRIPTIONS' | 'RESTRICTION_OR_DENIAL_OF_ENTRY_BY_AUTHORITIES_OR_REGULATORS' | 'SENDING_DOCTOR_OR_AMBULANCE' | 'SHIP' | 'SHIPPING_COSTS' | 'SPECIALIST_DOCTOR_VISIT' | 'STRIKE_OR_INDUSTRIAL_ACTION' | 'SUMMONED_BY_LOCAL_ADMINISTRATION' | 'SUMMONS_TO_RETAKE_AN_EXAM' | 'TELEPHONE_CHARGES' | 'TERRORISM' | 'THEFT' | 'THEFT_ABROAD' | 'THEFT_IN_RESORT' | 'THEFT_OF_BAGGAGE' | 'THEFT_OF_IDENTITY' | 'THEFT_OR_ACCIDENT_OF_VEHICLE' | 'THEFT_OR_DAMAGE_TO_CAR' | 'TIMETABLE_RESTRICTION' | 'TOTAL_DISABLEMENT' | 'TRAFFIC_OR_ROAD_CLOSURE' | 'TRANSLATION_OF_MEDICAL_REPORT' | 'TRAVEL' | 'TRAVEL_ADVICE' | 'UNABLE_TO_DOCK' | 'VALUABLES_DAMAGE' | 'VALUABLES_LOSS' | 'VALUABLES_THEFT' | 'VEHICLE_ROOF' | 'VEHICLE_TYRE_REPAIR' | 'VEHICLE_TYRE_REPLACEMENT' | 'VEHICLE_UNDERCARRIAGE' | 'VEHICLE_WINDOW_OR_GLASS_SUNROOF' | 'VISA_DENIAL' | 'WRONG_ITEM', required — Code of the loss that leads to the claim creation. | Code | Description | | ---------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | ACCIDENT | Accident | | ACCIDENT_OR_BREAKDOWN | Accident or Breakdown | | ACCOMMODATION | Accommodation | | ADVERSE_WEATHER | Adverse Weather | | AIRLINE | Airline | | AIRPORT_CLOSED | Customer is unable to attend the depature point as the airport is closed due to a covered event | | AIRPORT_TAX | Airport Tax | | ANY_OTHER_REASON | Any Other Reason | | ASSISTANCE_TO_INSURED_HOME | Assistance to Insured Home | | AUTHORISED_LEAVE_CANCELLED | Authorised Leave Cancelled | | AVALANCHE | Avalanche | | BAGGAGE_DAMAGE | Baggage - Damage | | BAGGAGE_LOSS | Baggage - Loss | | BAGGAGE_THEFT | Baggage - Theft | | BAILBONDS_OR_CASH_ADVANCE_FOR_LAWYER_FEES | Reimbursment of legal costs to pursue a civil action for compensation following a covered event ocurring on a trip | | BEST_PRICE_PROTECTION | Best Price Protection | | BREACH_OF_CONTRACT | Breach of Contract | | BURGLARY_FLOOD_OR_FIRE_OF_HOME | Burglary, Flood or Fire of Home | | BURGLARY_TO_HOME | Burglary to Home | | CANCELLATION_FOR_ALL_LISTED_PERILS | Cancellation for all listed perils | | CANCELLATION_OF_ALL_BUT_ONE_INSURED_TRAVELLING_COMPANION | Cancellation of all but one insured travelling companion | | CANCELLATION_OR_EVENT_APPOINTMENT | Trip is cancelled as the purpose of the trip was to attend an event that was cancelled. Or a business appointment requires the cancellation of a booked trip | | CANCELLATION_OR_FAILURE_OR_DISRUPTION_OF_PUBLIC_TRANSPORT | Cancellation/Failure/Disruption of public transport | | CASH_ADVANCE_FOR_MEDICAL_EXPENSES | Cash Advance for Medical Expenses | | CHILD_ADOPTION | Child adoption | | CHILD_ADOPTION_ORGAN_TRANSPLANT | Child adoption, organ transplant... | | CHILD_CARER | Claim has arisen due to the changes in circumstance of the child carer who is meant to be looking after the customers child/children | | COMPLICATION_OF_PREGNANCY_CLOSE_RELATIVE_OR_TRAVELLING_COMPANION | Complication of Pregnancy - Close Relative/Travelling Companion | | COMPLICATION_OF_PREGNANCY_INSURED_PERSON | Complication of Pregnancy - Insured Person | | COMPULSORY_QUARANTINE | Compulsory Quarantine | | CYBER_CLEANING | Cyber Cleaning | | DAMAGE | Damage | | DAMAGE_ABROAD | Damage Abroad | | DAMAGE_BY_CARRIER | Damage by Carrier | | DAMAGE_IN_RESORT | Damage in resort | | DAMAGE_OR_BURGLARY_OR_FLOODING_OR_FIRE_TO_HOME_OR_BUSINESS | Damage/Burglary/Flooding/Fire to Home or Business | | DAMAGE_OR_FLOODING_OR_FIRE_TO_TENANCY | Damage/Flooding/Fire to Tenancy | | DAMAGE_TO_HOME | Damage to Home | | DAMAGE_TO_PROPERTY | Damage to Property | | DAMAGED_ITEM | Damaged Item | | DEATH | Death | | DEATH_BUSINESS_ASSOCIATE | Death of a business associate of the insured | | DEATH_CLOSE_RELATIVE_OR_TRAVELLING_COMPANION | Death - Close Relative/Travelling Companion | | DEATH_INSURED_PERSON | Death - Insured Person | | DELAY_BY_CARRIER | Delay by carrier | | DELAYED_ARRIVAL | Delayed Arrival | | DELAYED_DEPARTURE | Delayed Departure | | DISPATCH_DOCTOR_IN_HOME_COUNTRY_FOR_MINOR | Dispatch Dr in Home Country for Minor | | DIVORCE | Divorce | | ELECTRICIAN | Electrician | | FAILURE_OF_PUBLIC_TRANSPORT | Failure of Public Transport | | FAULTY_ITEM | Faulty Item | | FRAUDULENT_USE | Covers the reimbursement costs for fraudulent unauthorized charges | | FUEL_SURCHARGE | Fuel Surcharge | | GETTING_A_JOB_OR_INTERNSHIP | Getting a job / internship | | HOLE_IN_ONE | Hole in One | | HOMECARE | HomeCare | | HOSPITALIZATION_FOR_DEPRESSION_OR_MENTAL_ILLNESS | Hospitalization for depression or mental illness | | ILLNESS | Illness | | ILLNESS_BUSINESS_COLLEAGUE | Illness of the business associate of the insured | | ILLNESS_CLOSE_RELATIVE_OR_TRAVELLING_COMPANION | Illness - Close Relative/Travelling Companion | | ILLNESS_INSURED_PERSON | Illness - Insured Person | | ILLNESS_NON_INSURED_PERSON | Illness - Non insured Person | | IMPOSSIBLE_DEPARTURE_DUE_TO_ADVERSE_WEATHER | Impossible departure due to adverse weather | | INFANT_BORN_DURING_TRIP | Infant Born During Trip | | INJURY | Injury | | INJURY_BUSINESS_COLLEAGUE | Injury of a business colleague of the insured | | INJURY_CLOSE_RELATIVE | Injury of an insureds close relative | | INJURY_CLOSE_RELATIVE_OR_TRAVELLING_COMPANION | Injury - Close Relative/Travelling Companion | | INJURY_INSURED_PERSON | Injury - Insured Person | | INJURY_INSURED_PERSON_NOT_ON_LIST | Injury - Insured Person (not on list) | | INJURY_NON_INSURED_PERSON | Injury - Non insured Person | | INJURY_OR_DEATH | Injury or Death | | INSOLVENCY_OF_THIRD_PARTY | Insolvency of Third Party | | INSUFFICIENT_SNOW | Insufficient snow | | INTERPRETER | Interpreter | | ITEM_NOT_DELIVERED | Item not Delivered | | JURY_SERVICE_OR_WITNESS | Jury Service/Witness | | LACK_OF_SUN | Lack of Sun | | LANDSLIDE | Landslide | | LAWYER | Lawyer | | LEGAL_ADVICE_OR_ARRANGEMENT | Legal Advice/Arrangement | | LOCKSMITH | Locksmith | | LOSS | Loss | | LOSS_IN_RESORT | Loss in resort | | LOSS_OF_BAGGAGE | Loss of Baggage | | LOSS_OF_LIMB | Loss of Limb | | LOSS_OF_SIGHT | Loss of sight | | LOSS_OR_DAMAGE | Loss or Damage | | LOST_ABROAD | Lost Abroad | | LOST_BAGGAGE_TRACKING | Lost Baggage Tracking | | LOST_BY_CARRIER | Lost by Carrier | | LOST_CREDIT_CARD | Lost Credit Card | | MECHANICAL_BREAKDOWN | Mechanical Breakdown | | MEDICAL_CONSULTANT | A medical consultant is required to assist a family member at the home residence of the insured | | MEDICAL_CONTACT_WITH_INSURED | Medical Contact is required to assist a family member at the home residence of the insured | | MEDICAL_CONTRAINDICATION | Medical contraindication | | MEDICAL_REFERRAL | Medical Referral | | MEDICAL_TELECONSULTATION | Medical Teleconsultation | | MEDICAL_TRANSFER | Medical Transfer | | MESSAGE_RELAY | Message Relay | | MISUSE | Misuse | | MOBILE_PHONE_MISUSE | Mobile Phone Misuse | | MOBILE_PHONE_THEFT | Mobile Phone Theft | | NATURAL_DISASTER | Natural Disaster | | OBTAINING_REPLACEMENT_TRAVEL_DOCUMENTS | Obtaining replacement Travel Documents | | OTHER_SUPPLIER | Other Supplier | | OTHER_TRANSPORTATION | Other Transportation | | OVER_BOARDING | Overboarding | | OVER_BOOKING | Overbooking | | PET_ILLNESS_OR_INJURY | Pet Illess/Injury | | PLUMBER | Plumber | | POLLUTION | Pollution | | PROFESSIONAL_TRANSFER | Professional transfer | | PSYCHIATRIC_AND_PSYCHOLOGICAL_TREATMENT | Psychiatric and Psycho Treat | | PSYCHOLOGICAL_ASSISTANCE | Psychological assistance | | REDUNDANCY | Redundancy | | REPATRIATION_OF_INSURED_PERSON_ILLNESS | Repatriation of Insured Person - Illness | | REPATRIATION_OF_INSURED_PERSON_INJURY | Repatriation of Insured Person - Injury | | REPLACEMENT_DENTURE | Duritng a trip customer requires a replacement denture | | REPLACEMENT_GLASSES_OR_LENSES | Replacement Glasses/Lenses | | REPLACEMENT_OF_HEARING_DEVICES | Replacement of Hearing Devices | | REPLACEMENT_OF_PROTECTIVE_HELMET | During the trip the customer needs a replacement protective helmet | | REPLACEMENT_PRESCRIPTIONS | Replacement Prescriptions | | RESTRICTION_OR_DENIAL_OF_ENTRY_BY_AUTHORITIES_OR_REGULATORS | Restrictions from governement or denial of entry from local authorities. | | SENDING_DOCTOR_OR_AMBULANCE | Sending Dr / Ambulance | | SHIP | Ship | | SHIPPING_COSTS | Shipping Costs | | SPECIALIST_DOCTOR_VISIT | Specialist Dr Visit | | STRIKE_OR_INDUSTRIAL_ACTION | Strike/Industrial Action | | SUMMONED_BY_LOCAL_ADMINISTRATION | Insured is summoned by his local administration and unable to take trip | | SUMMONS_TO_RETAKE_AN_EXAM | Summons to retake an exam | | TELEPHONE_CHARGES | Telephone Charges | | TERRORISM | Acts of terrorism | | THEFT | Theft | | THEFT_ABROAD | Theft Abroad | | THEFT_IN_RESORT | Theft in resort | | THEFT_OF_BAGGAGE | Theft of Baggage | | THEFT_OF_IDENTITY | Theft of ID | | THEFT_OR_ACCIDENT_OF_VEHICLE | Theft/Accident of Vehicle | | THEFT_OR_DAMAGE_TO_CAR | Theft or Damage to Car | | TIMETABLE_RESTRICTION | Due to changes in the timetable the cruise ship is unable to make all ports of call | | TOTAL_DISABLEMENT | Total Disablement | | TRAFFIC_OR_ROAD_CLOSURE | Traffic/Road Closure | | TRANSLATION_OF_MEDICAL_REPORT | Translation of Medical Report | | TRAVEL | Travel | | TRAVEL_ADVICE | Travel Advice | | UNABLE_TO_DOCK | The cruise ship was unable to dock in port as planned due to a covered event | | VALUABLES_DAMAGE | Valuables - Damage | | VALUABLES_LOSS | Valuables - Loss | | VALUABLES_THEFT | Valuables - Theft | | VEHICLE_ROOF | Roof of Vehicle | | VEHICLE_TYRE_REPAIR | Vehicle Tyres | | VEHICLE_TYRE_REPLACEMENT | Vehicle tyres | | VEHICLE_UNDERCARRIAGE | Vehicle undercarriage | | VEHICLE_WINDOW_OR_GLASS_SUNROOF | Vehicle Windows of sunroof Glass of vehicle | | VISA_DENIAL | Visa Denial | | WRONG_ITEM | Wrong Item | - object - `claim_id` string — Identifier of the claim. - `status` object — Current status of the claim. - `code` 'IN_PROGRESS' | 'SUBMITTED' | 'REQUESTED_DOCUMENT' | 'DOCUMENT_SUBMITTED' | 'ASSESSMENT_IN_PROGRESS' | 'REDIRECTED' | 'WITHDRAWN' | 'DECLINED' | 'APPROVED' | 'PAYMENT_IN_PROGRESS' | 'SETTLED', required — Code of the status, it can be: - IN_PROGRESS: The claim was created by the reporter but not yet submitted. - SUBMITTED: The claim has been submitted and agent is reviewing the case. - REQUESTED_DOCUMENT: Submitted documents are not correct or still missing document - DOCUMENT_SUBMITTED: The claim has been submitted with all documents required. - ASSESSMENT_IN_PROGRESS: All required documents have been received, the case will now be assessed by an agent - REDIRECTED: The claim has been pushed away and redirected to a third party - WITHDRAWN: The claim was cancelled, withdrawn by the reporter. - DECLINED: The claim was declined either by automatic business rules or manually by an agent. - APPROVED: The claim was approved by an agent and the payment is pending to be executed. - PAYMENT_IN_PROGRESS: Payment in progress - SETTLED: The claim is settled (reimbursmenent to the claimant done) and no more action are expected. - `created_at` string, date-time — Date and time on which the status was created. UTC datetime, RFC3339 format (YYYY-MM-DDTHH:mm:ssZ). - `policy` object, required — Information of the policy on which the claim will be linked. - `policy_id` string, required — Identifier of the policy that enables the claim creation. - `policy_type` 'MULTITRAVEL' | 'SINGLE' — Policy type. - `policy_external_reference` object — Provide information on the contract with the third party in order to assess if the claim can be treated. - `contract_id` string — Contract identifier that was signed by AXA Partner with the issuer. - `product_id` string, required — Identifier of the product sold by the issuer. - `issued_date` string, date — Date at which the product was sold to the policy holder. ISO 8601 format (YYYY-MM-DD). - `issuer_name` string, required — Name of the entity that issued the policy. - `country` string — Country in which the policy was issued. Country ISO-3166-1 alpha-2 format (2 letter codes). - `beneficiary_ids` string[] — Identifiers of the involved person that are beneficiary in the policy. - `policy_holder_id` string — Identifier of the involved person that is the policy holder. - `planned_trips` object[] — List of trips originally planned for the travel. - `planned_trip_id` string — Identifier of the planned trip. - `booking_date` string, date — Date on which the trip was booked. ISO 8601 format (YYYY-MM-DD). - `start_date` string, date, required — Date on which the trip was supposed to start. ISO 8601 format (YYYY-MM-DD). - `end_date` string, date, required — Date on which the trip was supposed to end. ISO 8601 format (YYYY-MM-DD). - `country` string, required — Trip destination country. Country ISO-3166-1 alpha-2 format (2 letter codes). - `additional_information` string — Additional information on the trip. - `involved_person` object[], required — List of involved person related to the claim. - `involved_person_id` string — Identifier of the person. - `external_person_id` string — External's identifier of the involved person. - `person` object, required — Information related to the person's identity. - `title` 'DR' | 'MISS' | 'MR' | 'MS' | 'PR' — Civility (Mr, Ms, Miss, Doctor, Professor). - `first_name` string, required — First name. - `middle_name` string — Middle name. - `last_name` string, required — Last name. - `birth_date` string, date — Birth date. ISO 8601 format (YYYY-MM-DD). - `birth_country` string — Country. Country ISO-3166-1 alpha-2 format (2 letter codes). **This information is mandatory if one of the registration types of the involved person is equal to `TAX_REGISTRATION`** - `birth_locality` string — City of birth. **This information is mandatory if one of the registration types of the involved person is equal to `TAX_REGISTRATION` and the person country of birth is equal to `IT` (Italy)** - `birth_subdivision` string — Birth subdivision. It can be the area of the city, department or province name. **This information is mandatory if one of the registration types of the involved person is equal to `TAX_REGISTRATION` and the person country of birth is equal to `IT` (Italy)** - `gender` 'FM' | 'ML' — Gender (Female or Male). - `nationalities` string[] — List of nationalities. - `relationship` 'AUNT' | 'BROTHER' | 'BROTHER_IN_LAW' | 'CLOSE_BUSINESS_ASSOCIATE' | 'COUSIN' | 'DAUGHTER' | 'DAUGHTER_IN_LAW' | 'DOMESTIC_PARTNER' | 'EMPLOYEE' | 'FATHER' | 'FATHER_IN_LAW' | 'FRIEND' | 'GRANDCHILD' | 'GRANDPARENT' | 'MOTHER' | 'MOTHER_IN_LAW' | 'NEPHEW' | 'NIECE' | 'OTHER' | 'SELF' | 'SISTER' | 'SISTER_IN_LAW' | 'SON' | 'SON_IN_LAW' | 'SPOUSE' | 'STEPBROTHER' | 'STEPDAUGHTER' | 'STEPFATHER' | 'STEPMOTHER' | 'STEPSISTER' | 'STEPSON' | 'TRAVELLING_COMPANION' | 'UNCLE' — Relationship of the involved person with the policy holder, it can be: - AUNT: The sister (or sister-in-law) of your mother/father; - BROTHER: A male sibling; - BROTHER_IN_LAW: The husband of your sister; - CLOSE_BUSINESS_ASSOCIATE: Someone who is closely connected to another person as a business partner; - COUSIN: The child of your aunt/uncle; - DAUGHTER: A female child; - DAUGHTER_IN_LAW: The wife of your son; - DOMESTIC_PARTNER: An unmarried couple of the same or opposite sex, not a long-term significant other, someone you live with or someone you share a child with. - EMPLOYEE: Someone who is paid to work for someone else especially someone with a similar job or level of responsibility or in the same department; - FATHER: A male parent; - FATHER_IN_LAW: The father of your spouse; - FRIEND: A person who one knows well and likes a lot, but is not a member of one's family; - GRANDCHILD: The child of your children; - GRANDPARENT: The parent of your parent; - MOTHER: A female parent; - MOTHER_IN_LAW: The mother of your spouse; - NEPHEW: The male child of your brother/sister; - NIECE: The female child of your brother/sister; - OTHER: The personal non-kin relationship is not defined in the list; - SELF: Yourself; - SISTER: A female sibling; - SISTER_IN_LAW: The wife of your brother; - SON: A male child; - SON_IN_LAW: The husband of your daughter; - SPOUSE: A significant other in a legal marriage, civil union, or common-law marriage to and hold a valid marriage license with; - STEPBROTHER: The son of your stepmother or stepfather; - STEPDAUGHTER: The daughter of your (new) husband / wife (she is not your biological daughter); - STEPFATHER: The (new) husband of your mother but not your biological father; - STEPMOTHER: The (new) wife of your father but not your biological mother; - STEPSISTER: The daughter of your stepmother or stepfather; - STEPSON: The son of your (new) husband / wife (he is not your biological son); - TRAVELLING_COMPANION: a person with whom one is travelling; - UNCLE: The brother (or brother-in-law) of your mother/father; - `has_accepted_satisfaction_survey` boolean — Indicates if the involved person has accepted to receive a satisfaction survey once the claim process is finished: - true: the satisfaction survey was accepted - false: the satisfaction survey was not accepted N.B. Even if set to `true`, this survey will only be sent to person with a specific role in the claim (e.g. reporter). - `has_consented_to_third_party_ai_assessment` boolean — The involved person consented to share the claim related data, including any relevant sensitive personal information, to be used in the below AXA Partners pilot. When using this field, the following text must be displayed to the end user: > AXA Assistance UK Ltd, part of AXA Partners, is conducting a test of an automated > claim assessment tool. This involves AI processing of elements of claim data, once the case is closed, > by a chosen third-party supplier. It will assess claim eligibility and potential settlement > and compare the outcome with our human assessment of your claim for accuracy. Your data will > not leave the UK or EU and will be deleted by the supplier after the pilot. You can withdraw > your consent anytime by emailing > [dataprotectionenquiries@axa-assistance.co.uk][mailto:dataprotectionenquiries@axa-assistance.co.uk] > or calling us on 03306783365. Whether you participate will not impact your existing or future claims. - `preferred_language` string — Language in which the involved person wished to be contacted. List of ISO 639-1 codes. - `registrations` object[] — List of registration of the involved person. - `registration_type` 'PASSPORT' | 'TAX_REGISTRATION' — Type of person registration. - `value` string, required — Value of the registration. - `expiring_date` string, date — Date at which the registration will or has expired. ISO 8601 format (YYYY-MM-DD). - `issue_date` string, date — Date at which the registration was issued. ISO 8601 format (YYYY-MM-DD). - `issued_country` string — Country that issued the registration. ISO-3166-1 alpha-2 format (2 letter codes). - `phones` object[] — List of phone on which the person can be contacted. - `international_prefix` string — Prefix to be added to be called from abroad. - `number` string, required — Phone number. Can be local or international. - `is_preferred` boolean — In the list of phone, this one is the one the person preferred to be called on. - `emails` object[] — List of email on which the person can be contacted. - `email` string, email, required - `is_preferred` boolean — Indicates that, in the list of email, this one is the one the person preferred to be messaged on. - `address` object — Address of the involved person. - `street_address` string — Street address. - `postal_code` string — Postal code or zip code. - `locality` string — Locality. - `country` string — Country ISO-3166-1 alpha-2 format (2 letter codes). - `subdivision` string — Area of the city. - `state` string — Label of the state. - `complete_address` string — Complete address. - `preferred_communication_channel` 'EMAIL' | 'PHONE' — Communication channel on which the person preferred to be contacted. - `bank_account` object — Bank account of the involved person. - `bank` object, required — Bank that holds the account. - `name` string, required — Name of the bank. - `address` object — Address of the bank. - `street_address` string — Street address. - `postal_code` string — Postal code or zip code. - `locality` string — Locality. - `country` string — Country ISO-3166-1 alpha-2 format (2 letter codes). - `subdivision` string — Area of the city. - `state` string — Label of the state. - `complete_address` string, required — Complete address. - `holder_name` string — Name of the account holder as registered on the bank account. - `account_type` string — Type of the bank account. - `preferred_transfer_type` 'ABA_RTN' | 'BSB' | 'CBU' | 'CLABE' | 'IBAN' | 'IFSC' | 'NATIONAL_BANK_ACCOUNT' | 'NSC' | 'SWIFT_BIC', required — Preferred transfer type for this bank account: | Type | Label | Additional Required fields | | --------------------- | ---------------------------------------------------------------------------------- | -------------------------- | | ABA_RTN | American Bankers Association - Routing Transit Number | routing_number | | BSB | Bank State Branch | routing_number | | CBU | Clave Bancaria Uniforme | bank_identification_number | | CLABE | Clave Bancaria Estandarizada | | | IBAN | International Bank Account Number | bank_identification_number | | IFSC | Indian Financial System Code | bank_identification_number | | NATIONAL_BANK_ACCOUNT | National Bank Account Number | bank.address.country | | NSC | National Sort Code | routing_number | | SWIFT_BIC | Society for Worldwide Interbank Financial Telecommunication - Bank Identifier Code | bank_identification_number | - `account_number` string, required — Value of the account number. - `currency` string — Currency of the bank account. ISO 4217 format (3 letter code). - `routing_number` string — Routing code, sort code of the bank account. Typically used for national transfer and it must be used for: - _ABA_RTN_ and must follow the format defined [here](https://en.wikipedia.org/wiki/ABA_routing_transit_number). - _BSB_ and must follow the format defined [here](https://en.wikipedia.org/wiki/Bank_state_branch). - _NSC_ and must follow the format defined [here](https://en.wikipedia.org/wiki/Sort_code). - `bank_identification_number` string — The bank identification number. Required when _preferred_transfer_type_ is equal to: - _IBAN_, _SWIFT_BIC_ and must follow the format defined [here](https://en.wikipedia.org/wiki/ISO_9362). - _IFSC_ and must follow the format defined [here](https://en.wikipedia.org/wiki/Indian_Financial_System_Code). - `vulnerabilities` object — Record of person's valnerabilities, if any. - `vulnerability_codes` string[], required - `additional_information` string, required — Additional information regarding the person's vulnerabilities. - `involved_companies` object[] — List of company related to the claim. - `company_id` string — Identifier of the company. - `external_company_id` string — External's identifier of the company. - `name` string, required — Name of the company. - `address` object — Address of the company. - `street_address` string — Street address. - `postal_code` string — Postal code or zip code. - `locality` string, required — Locality. - `country` string, required — Country ISO-3166-1 alpha-2 format (2 letter codes). - `subdivision` string — Area of the city. - `state` string — Label of the state. - `complete_address` string — Complete address. - `phone` object — Phone on which the company can be contacted. - `international_prefix` string — Prefix to be added to be called from abroad. - `number` string, required — Phone number. Can be local or international. - `email` string, email — Email on which the company can be contacted. - `bank_account` object — Bank account of the company. - `bank` object, required — Bank that holds the account. - `name` string, required — Name of the bank. - `address` object — Address of the bank. - `street_address` string — Street address. - `postal_code` string — Postal code or zip code. - `locality` string — Locality. - `country` string — Country ISO-3166-1 alpha-2 format (2 letter codes). - `subdivision` string — Area of the city. - `state` string — Label of the state. - `complete_address` string, required — Complete address. - `holder_name` string — Name of the account holder as registered on the bank account. - `account_type` string — Type of the bank account. - `preferred_transfer_type` 'ABA_RTN' | 'BSB' | 'CBU' | 'CLABE' | 'IBAN' | 'IFSC' | 'NATIONAL_BANK_ACCOUNT' | 'NSC' | 'SWIFT_BIC', required — Preferred transfer type for this bank account: | Type | Label | Additional Required fields | | --------------------- | ---------------------------------------------------------------------------------- | -------------------------- | | ABA_RTN | American Bankers Association - Routing Transit Number | routing_number | | BSB | Bank State Branch | routing_number | | CBU | Clave Bancaria Uniforme | bank_identification_number | | CLABE | Clave Bancaria Estandarizada | | | IBAN | International Bank Account Number | bank_identification_number | | IFSC | Indian Financial System Code | bank_identification_number | | NATIONAL_BANK_ACCOUNT | National Bank Account Number | bank.address.country | | NSC | National Sort Code | routing_number | | SWIFT_BIC | Society for Worldwide Interbank Financial Telecommunication - Bank Identifier Code | bank_identification_number | - `account_number` string, required — Value of the account number. - `currency` string — Currency of the bank account. ISO 4217 format (3 letter code). - `routing_number` string — Routing code, sort code of the bank account. Typically used for national transfer and it must be used for: - _ABA_RTN_ and must follow the format defined [here](https://en.wikipedia.org/wiki/ABA_routing_transit_number). - _BSB_ and must follow the format defined [here](https://en.wikipedia.org/wiki/Bank_state_branch). - _NSC_ and must follow the format defined [here](https://en.wikipedia.org/wiki/Sort_code). - `bank_identification_number` string — The bank identification number. Required when _preferred_transfer_type_ is equal to: - _IBAN_, _SWIFT_BIC_ and must follow the format defined [here](https://en.wikipedia.org/wiki/ISO_9362). - _IFSC_ and must follow the format defined [here](https://en.wikipedia.org/wiki/Indian_Financial_System_Code). - `attachments` object[] — List of attachments related to the claim. - `attachment_id` string, required — Attachment identifier. - `name` string — Name of the attachment. - `attachment_category` 'ACCIDENT_BREAKDOWN_REPORT' | 'AIRLINE_CARRIER_REPORT' | 'AIRLINE_PROPERTY_IRREGULARITY_REPORT' | 'AIRLINE_TAX_REFUND' | 'AUTOPSY_REPORT' | 'BANK_CERTIFICATE' | 'BOOKING_CONFIRMATION' | 'BOOKING_INVOICE' | 'CANCELLATION_COSTS' | 'CANCELLATION_INVOICE' | 'CAR_RENTAL_AGREEMENT' | 'CAR_REPAIR_INVOICE_REPAIR_REPORT' | 'CERTIFICATE_OF_NO_OBJECTION' | 'COLLISION_DAMAGE_WAIVER_INVOICE' | 'COMPENSATION_RESOLUTION' | 'COPY_POLICY_INSURANCE' | 'CORRESPONDANT_INVOICE' | 'CUSTOMER_MEDICAL_INFORMATION' | 'DAMAGE_REPORT' | 'DEATH_CERTIFICATE' | 'DEBIT_NOTE' | 'DECLARATION_OF_HEIRSHIP_AFFIDAVITS' | 'DOCTOR_REPORT_OR_HOSPITAL_LETTER' | 'DRIVING_LICENCE' | 'EMPLOYER_LETTER' | 'FIT_TO_FLY_OR_TRAVEL_CERTIFICATE' | 'FUEL_DRAIN_RECEIPT' | 'FUNERAL_EXPENSES_AND_MORTAL_REMAINS_REPATRIATION_COSTS' | 'GDPR_DOCUMENT' | 'GENERAL_DOCTORS_LETTER' | 'GENERAL_TERMS_AND_CONDITIONS_OF_SALE' | 'HOSPITAL_ADMISSION_REPORT' | 'HOSPITAL_DISCHARGE_REPORT' | 'HOSPITAL_INVOICE' | 'INDEX_CARD_EXTRACT_GENERAL_PRACTITIONER' | 'INVOICE' | 'INVOICE_FOR_REPATRIATION' | 'LABORATORY_REPORT' | 'LEGAL_EXPENSES_INVOICE' | 'MAIN_INSURANCE_SCHEDULE' | 'MEDICAL_CERTIFICATE' | 'MEDICAL_EXPENSES' | 'MEDICAL_HISTORY' | 'MEDICAL_RECORD_HEALTH_INSURANCE' | 'MEDICAL_REPORT' | 'MIX_OF_MEDICAL_DOCUMENT' | 'OFFICAL_REPORT' | 'OTHER' | 'PERSONAL_IDENTIFICATION' | 'PERSONAL_POSSESSION_RECEIPT' | 'PHOTO_SUPPORT' | 'POLICE_REPORT' | 'PRESCRIPTION_DOCUMENT' | 'PROOF_OF_BUSINESS_TRIP' | 'PROOF_OF_CLAIM' | 'PROOF_OF_EARLY_DEPARTURE' | 'PROOF_OF_INCIDENT_LETTER' | 'PROOF_OF_OWNERSHIP' | 'PROOF_OF_RELATION' | 'PROVIDER_INVOICE' | 'QUOTES_AND_OPTIONS_FOR_REPATRIATION' | 'REBOOKING_INVOICE' | 'REPORT_OF_ATTENDING_PHYSICIAN_FOR_REPATRIATION' | 'RESCUE_INVOICE' | 'SETTLEMENT_LETTER' | 'SICK_LEAVE_FORM_FIT_NOTE' | 'SKI_EQUIPMENT_INVOICE' | 'SKI_PACKAGE_INVOICE' | 'SPORT_EQUIPMENT_INVOICE' | 'STATEMENT_OF_PRIVATE_HEALTH_INSURANCE' | 'SUPPLEMENTARY_DOCUMENTS' | 'TRANSPORTATION_TICKET_RECEIPT' | 'TRAVEL_EXPENSES' | 'UNKNOWN' — Gives category about the attachment. The possible values are: - ACCIDENT_BREAKDOWN_REPORT: Official confirmation of the breakdown or accident including dates and times - AIRLINE_CARRIER_REPORT: Confirmation from your carrier of delays, cancellation or missed departures. These should include times, dates, reasons for the disruption and details of compensation received or offered - AIRLINE_PROPERTY_IRREGULARITY_REPORT: Property Irregularity report from your airline confirming any loss, damage, or delay to your baggage - AIRLINE_TAX_REFUND: Refund of tax airline - AUTOPSY_REPORT: Autopsy report - BANK_CERTIFICATE: Certificate that proves the ownership of the bank account holder - BOOKING_CONFIRMATION: Confirmation of booking - BOOKING_INVOICE: Document detailing the date that the flight / trip / accommodation was booked and costs paid including the start and end dates of your trip and the destination - CANCELLATION_COSTS: Costs of cancellation - CANCELLATION_INVOICE: Proof of the cancellation for each element of your trip. This must contain costs paid and refunded or a statement confirming that no has been compensation paid and the reason for this. Document detailing the date that the flight / trip / accommodation was cancelled and financial loss - CAR_RENTAL_AGREEMENT: Car Rental Agreement - CAR_REPAIR_INVOICE_REPAIR_REPORT: Report of car repair or repair invoice - CERTIFICATE_OF_NO_OBJECTION: Formal statement indicating no objections to a specific action, essential in various official or legal processes - COLLISION_DAMAGE_WAIVER_INVOICE: Collision Damage Waiver invoice - COMPENSATION_RESOLUTION: Document indicating the compensation resolution results - COPY_POLICY_INSURANCE: Copy of policy insurance - CORRESPONDANT_INVOICE: Correspondant invoice - CUSTOMER_MEDICAL_INFORMATION: Customer Medical Information - DAMAGE_REPORT: Confirmation of damage including estimated repair costs - DEATH_CERTIFICATE: Document detailing the confirmation of a person being deceased - DEBIT_NOTE: Document detailing the amount overpaid and to be returned - DECLARATION_OF_HEIRSHIP_AFFIDAVITS: Declaration of Heirship/affidavits - DOCTOR_REPORT_OR_HOSPITAL_LETTER: Report from the medical practitioner, doctor or hospital providing care including dates, times and patient diagnosis. Confirmation of the illness or injury to the person including name, dates and diagnosis. > N.B. This value (DOCTOR_REPORT_OR_HOSPITAL_LETTER) is an alias of GENERAL_DOCTORS_LETTER and will be discontinued in the next version of the API. - DRIVING_LICENCE: Driving Licence - EMPLOYER_LETTER: A letter from your employer - FIT_TO_FLY_OR_TRAVEL_CERTIFICATE: Fit to Fly or Travel Certificate - FUEL_DRAIN_RECEIPT: Fuel Drain Receipt - FUNERAL_EXPENSES_AND_MORTAL_REMAINS_REPATRIATION_COSTS: Funeral expenses and mortal remains repatriation costs - GDPR_DOCUMENT: Document that proves the client consent that the medical data that was provided can be processed as per the GDPR regulation - GENERAL_DOCTORS_LETTER: General letter from doctors - GENERAL_TERMS_AND_CONDITIONS_OF_SALE: Document to be requested from the travel agency - HOSPITAL_ADMISSION_REPORT: Hospital Admission Report - HOSPITAL_DISCHARGE_REPORT: Hospital Discharge Report - HOSPITAL_INVOICE: Hospital Invoice - INDEX_CARD_EXTRACT_GENERAL_PRACTITIONER: Index Card Extract GP - INVOICE: An invoice showing the relevant expenses for the claim you are making - INVOICE_FOR_REPATRIATION: FCM Invoice for repatriation - LABORATORY_REPORT: Laboratory Report - LEGAL_EXPENSES_INVOICE: Legal expenses invoice - MAIN_INSURANCE_SCHEDULE: Main Insurance Schedule - MEDICAL_CERTIFICATE: AXA medical certificate completed by the Doctor of the insured person. - MEDICAL_EXPENSES: Justifying the nature of the medical expenses incurred - MEDICAL_HISTORY: Medical History - MEDICAL_RECORD_HEALTH_INSURANCE: Medical Record Health Insurance - MEDICAL_REPORT: Report from the medical practitioner, doctor or hospital providing care including dates, times and patient diagnosis. Confirmation of the illness or injury to the person including name, dates and diagnosis - MIX_OF_MEDICAL_DOCUMENT: Document that contains a mix of medical documents (report, invoices, certificate...) - OFFICAL_REPORT: A document from an official authority which confirms the claim (airline, police, accommodation provider etc.) - OTHER: Any other additional supplementary documents - PERSONAL_IDENTIFICATION: Copy of the person identification document. Example: ID, Passport, etc. - PERSONAL_POSSESSION_RECEIPT: Receipt proving the personal possession regarding item claimed - PHOTO_SUPPORT: Photo Support - POLICE_REPORT: Police report including date and time of incident, and details of circumstances. - PRESCRIPTION_DOCUMENT: Prescription document - PROOF_OF_BUSINESS_TRIP: Document that proves it's a Business Trip - PROOF_OF_CLAIM: Document that proves the claim - PROOF_OF_EARLY_DEPARTURE: Document that proves it's a Early Departure - PROOF_OF_INCIDENT_LETTER: Evidence that the incident occurred which could be an official letter or other proof. - PROOF_OF_OWNERSHIP: Document that proves the ownership for the item claimed - PROOF_OF_RELATION: Document that proves the relation between claimant and beneficiaries - PROVIDER_INVOICE: Provider Invoice - QUOTES_AND_OPTIONS_FOR_REPATRIATION: FCM: Quotes and Options for Repatriation - REBOOKING_INVOICE: Rebooking Invoice - REPORT_OF_ATTENDING_PHYSICIAN_FOR_REPATRIATION: Report of attending physician for repatriation - RESCUE_INVOICE: Rescue invoice - SETTLEMENT_LETTER: Settlement Letter - SICK_LEAVE_FORM_FIT_NOTE: Sick leave form/Fit note - SKI_EQUIPMENT_INVOICE: Ski equipment invoice - SKI_PACKAGE_INVOICE: SkI package invoice - SPORT_EQUIPMENT_INVOICE: Sport equipment invoice - STATEMENT_OF_PRIVATE_HEALTH_INSURANCE: Statement of Privat/Health Insurance - SUPPLEMENTARY_DOCUMENTS: Supplementary documents - TRANSPORTATION_TICKET_RECEIPT: Transportation - Ticket purchased or repurchased (plane, boat, train) - TRAVEL_EXPENSES: Travel Expenses - UNKNOWN: Document that is not recognized by our automatic process of categorization - `total_amount_claim` object — Total amount claim. - `value` number, required — Amount, numeric, with 2 or 3 decimals. - `currency` string, required — Currency of the amount. ISO 4217 format (3 letter code). - `total_amount_reimbursed` object — Total amount that will be reimbursed by AXA. - `value` number, required — Amount, numeric, with 2 or 3 decimals. - `currency` string, required — Currency of the amount. ISO 4217 format (3 letter code). - `additional_information` string — Free text that can be used to store any additional information related to the claim. - `type` 'REQUEST_FOR_INFORMATION' — Define the type of the claim, it can be: - REQUEST_FOR_INFORMATION: An enquiry for information related to policy coverage - `circumstance` object, required — Circumstance information that lead to the claim creation. - `loss_date` string, date-time, required — Date-time of the event that lead to the claim creation. UTC datetime, RFC3339 format (YYYY-MM-DDTHH:mm:ssZ). - `location` object — Location where the event that lead to the claim creation occurred. - `street_address` string — Street address. - `postal_code` string — Postal code or zip code. - `locality` string, required — Locality. - `country` string, required — Country ISO-3166-1 alpha-2 format (2 letter codes). - `subdivision` string — Area of the city. - `state` string — Label of the state. - `complete_address` string — Complete address. - `description` string — Description of the event that lead to the claim creation. - `reporter_id` string — Identifier of the involved person that has filled this report. - `main_contact_id` string — Identifier of the involved person that has to be contacted when more details are required by AXA Partners. - `reason_code` 'ASSISTANCE_GUIDANCE' | 'BLOCK_CREDIT_CARD' | 'BUSINESS_PARTNER_INQUIRY' | 'CASH_ADVANCE' | 'CLAIM_REJECTION' | 'CONCIERGE_SERVICE_REQUEST' | 'CONTACT_HANDOVER' | 'LEGAL_INQUIRY' | 'MISTAKEN_CALL' | 'ONLINE_SERVICES_INQUIRY' | 'OTHER_INFORMATION' | 'POLICY_INQUIRY' | 'PRE_TRAVEL_ADVICE' | 'SALES_INQUIRY' | 'TECHNICAL_ADVICE' | 'TELEMEDICINE_REFERRAL', required — Reason for the request for information. Possible values are: - `ASSISTANCE_GUIDANCE`: The customer is asking for an explanation of the types of assistance services available to them under their policy. - `BLOCK_CREDIT_CARD`: Request to block a lost or stolen credit card that may be linked to their insurance product or emergency assistance.so - `BUSINESS_PARTNER_INQUIRY`: Inquiry from a business partner or vendor seeking information related to collaboration, agreements, or operations. - `CASH_ADVANCE`: Request for emergency financial support (cash advance), typically during travel or due to urgent medical need. - `CLAIM_REJECTION`: Customer is questioning, appealing, or requesting clarification regarding a claim that was rejected. - `CONCIERGE_SERVICE_REQUEST`: Customer is requesting concierge services such as reservations, bookings, or travel arrangements. - `CONTACT_HANDOVER`: Internal or external request related to transferring responsibility or contact details to another person - `LEGAL_INQUIRY`: Customer is requesting legal guidance or clarification related to their insurance or claim (non-emergency legal assistance). - `MISTAKEN_CALL`: The inquiry was received in error - e.g. wrong number, misrouted contact, or irrelevant call. Logged for metrics only. - `ONLINE_SERVICES_INQUIRY`: Query related to use of the online portal, app, or web services such as login issues, access, or submissions. - `OTHER_INFORMATION`: Inquiry that doesn't fit into any specific category but still seeks valid information or support. - `POLICY_INQUIRY`: General question regarding the insurance policy such as coverage, start/end date, terms, limits, or eligibility. - `PRE_TRAVEL_ADVICE`: Customer is seeking guidance or health/safety advice before travelling, such as vaccination info or travel restrictions. - `SALES_INQUIRY`: Inquiry related to the purchase of new insurance products, quote requests, or sales follow-up. - `TECHNICAL_ADVICE`: Customer is requesting help with technical issues, troubleshooting, or device-related guidance, especially in context of digital services. - `TELEMEDICINE_REFERRAL`: Request for a virtual medical consultation or to be referred to a healthcare professional via telemedicine services. ## Other responses - `400` — Bad Request. - `401` — Unauthorized. The identity of the caller has not been definitely confirmed (invalid issuer, expired token, ...) - `403` — Forbidden. The identity of the caller is confirmed, however the required access grants are not met (missing scope, unknown client_id, ...) - `404` — Not found. The server did not find a current representation for the searched resource. - `default` — Default response format. --- [API](https://skmtc.net/axa-assistance/apis/untitled-api.md) · [All operations](https://skmtc.net/axa-assistance/apis/untitled-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/axa-assistance/untitled-api/revisions/efe32b811f1d/schema)