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v1

latestOpenAPI 3.0.12026-08-066103.9 MB

Retrieves a list of expected documents related to claim.

This endpoint retrieves from GuideWire the list of documents expected to be provided by Claimant to process the claim. The list of required documents is tied to the nature of loss cause (i.e. loss_code), deduced by GuideWire based on the claim_id.

get/insurance/travel/v2/claims/{claim_id}/expected_documents

Path parameters

claim_idstring required

Claim identifier.

Example:e941c951-6101-41b8-b227-28c0495227f3

Claim identifier.

Headers

x-environment'test' | 'preprod' | 'prod'

When calling the API, the client can precise in which environment the information should be sent. The environments are listed below:

  • test --> UAT / User Acceptance Environment.
  • preprod --> Pre-production (real data, real clients to validate the software before release to production).
  • prod --> Production environment.
x-tenant-idstring
Example:42bbd332fa8f48e7bb382165f257a579

The unique identifier of the tenant, the value should be provided by AXA.

x-resource-access-tokenstring

Token that can be used in order to bind the user to a claim created offline.

Response

List of expected documents

document_idstring required

Document identifier in GuideWire.

document_category'ACCIDENT_BREAKDOWN_REPORT' | 'AIRLINE_CARRIER_REPORT' | 'AIRLINE_PROPERTY_IRREGULARITY_REPORT' | 'AIRLINE_TAX_REFUND' | 'ASSISTANCE_CASE_NUMBER_PROOF' | 'ATTESTATION_OF_VACATING_DATE' | 'AUTOPSY_REPORT' | 'BANK_CERTIFICATE' | 'BANK_STATEMENT' | 'BOILER_MAINTENANCE_BILL' | 'BOOKING_CONFIRMATION' | 'BOOKING_INVOICE' | 'CANCELLATION_COSTS' | 'CANCELLATION_INVOICE' | 'CAR_RENTAL_AGREEMENT' | 'CAR_REPAIR_INVOICE_REPAIR_REPORT' | 'CERTIFICATE_OF_NO_OBJECTION' | 'COLLISION_DAMAGE_WAIVER_INVOICE' | 'COMPENSATION_RESOLUTION' | 'COMPLAINT_REPORT' | 'COPY_POLICY_INSURANCE' | 'CORRESPONDANT_INVOICE' | 'CUSTOMER_MEDICAL_INFORMATION' | 'DAMAGE_REPORT' | 'DEATH_CERTIFICATE' | 'DEBIT_NOTE' | 'DECLARATION_OF_HEIRSHIP_AFFIDAVITS' | 'DOCTOR_REPORT_OR_HOSPITAL_LETTER' | 'DRIVING_LICENCE' | 'EMPLOYER_LETTER' | 'FAMILY_RECORD_BOOK' | 'FIT_TO_FLY_OR_TRAVEL_CERTIFICATE' | 'FUEL_DRAIN_RECEIPT' | 'FUNERAL_EXPENSES_AND_MORTAL_REMAINS_REPATRIATION_COSTS' | 'GDPR_DOCUMENT' | 'GENERAL_DOCTORS_LETTER' | 'GENERAL_TERMS_AND_CONDITIONS_OF_SALE' | 'HOSPITAL_ADMISSION_REPORT' | 'HOSPITAL_DISCHARGE_REPORT' | 'HOSPITAL_INVOICE' | 'INCIDENT_DECLARATION_FORM' | 'INCIDENT_REPORT' | 'INDEX_CARD_EXTRACT_GENERAL_PRACTITIONER' | 'INVENTORY' | 'INVOICE' | 'INVOICE_FOR_REPATRIATION' | 'LABORATORY_REPORT' | 'LEGAL_EXPENSES_INVOICE' | 'LOCAL_AUTHOROTIES_DECLARATION' | 'MAIN_INSURANCE_SCHEDULE' | 'MEDICAL_CERTIFICATE' | 'MEDICAL_CERTIFICATE_DETAILLED_DECLARATION' | 'MEDICAL_EXPENSES' | 'MEDICAL_HISTORY' | 'MEDICAL_RECORD_HEALTH_INSURANCE' | 'MEDICAL_REPORT' | 'MIX_OF_MEDICAL_DOCUMENT' | 'NON_REPAIRABILITY_CERTIFICATE' | 'NOTICE_OF_DIRECT_DEBIT' | 'OFFICAL_REPORT' | 'OFFICIAL_DOCUMENTS_RENEWAL' | 'OTHER' | 'PACKAGE_TRAVEL_CONTRACT' | 'PAYMENT_PROOF_TAX_STAMP' | 'PERSONAL_IDENTIFICATION' | 'PERSONAL_POSSESSION_RECEIPT' | 'PERSONAL_POSSESSION_RECEIPT_HIGH_TECH' | 'PERSONAL_POSSESSION_RECEIPT_NON_HIGH_TECH' | 'PHONE_OPERATOR_INVOICE' | 'PHONE_OPERATOR_INVOICE_SIM_ACTIVATION' | 'PHONE_RESPONSE_BLOCKING_OF_THE_LINE' | 'PHOTO_SUPPORT' | 'POLICE_REPORT' | 'PRESCRIPTION_DOCUMENT' | 'PROOF_OF_BUSINESS_TRIP' | 'PROOF_OF_CLAIM' | 'PROOF_OF_EARLY_DEPARTURE' | 'PROOF_OF_EXCESS_PAYMENT' | 'PROOF_OF_INCIDENT_LETTER' | 'PROOF_OF_OWNERSHIP' | 'PROOF_OF_PAYMENT' | 'PROOF_OF_RELATION' | 'PROVIDER_INVOICE' | 'QUOTES_AND_OPTIONS_FOR_REPATRIATION' | 'REASON_FOR_CANCELLATION_MEDICAL' | 'REASON_FOR_CANCELLATION_NON_MEDICAL' | 'REASON_FOR_INTERRUPTION' | 'REBOOKING_INVOICE' | 'REPAIR_INVOICE' | 'REPORT_OF_ATTENDING_PHYSICIAN_FOR_REPATRIATION' | 'REQUEST_FOR_REIMBURSEMENT' | 'RESCUE_INVOICE' | 'RESPONSE_FROM_SOCIAL_INSTITUTIONS' | 'RESPONSE_FROM_SOCIAL_INSTITUTIONS_HELICOPTER' | 'SETTLEMENT_LETTER' | 'SICK_LEAVE_FORM_FIT_NOTE' | 'SKI_EQUIPMENT_INVOICE' | 'SKI_PACKAGE_INVOICE' | 'SPORT_EQUIPMENT_INVOICE' | 'STATEMENT_OF_PRIVATE_HEALTH_INSURANCE' | 'SUMMARY_TABLE' | 'SUPPLEMENTARY_DOCUMENTS' | 'SWORN_STATEMENT' | 'TRANSPORTATION_BOARDING_PASS' | 'TRANSPORTATION_BOARDING_PASS_TAG' | 'TRANSPORTATION_MISSED_CONNECTION_PROOF' | 'TRANSPORTATION_PROOF_LATE_ARRIVAL' | 'TRANSPORTATION_PROPERTY_DAMAGE_REPORT' | 'TRANSPORTATION_PROPERTY_DELIVERY_NOTE' | 'TRANSPORTATION_PROPERTY_IRREGULARITY_REPORT' | 'TRANSPORTATION_RESPONSE_FLIGHT_CANCELLATION' | 'TRANSPORTATION_TICKET_RECEIPT' | 'TRAVEL_EXPENSES' | 'TRIP_INVOICE' | 'UNKNOWN' | 'WATER_LAST_INVOICE' | 'WATER_LAST_THREE_INVOICE' | 'WATER_METER_SCREENSHOT' | 'WATER_OVERCONSUMPTION_INVOICE' | 'WORK_ORDER' required

Indicates the category of a document. The possible values are:

  • ACCIDENT_BREAKDOWN_REPORT: Official confirmation of the breakdown or accident including dates and times

  • AIRLINE_CARRIER_REPORT: Confirmation from your carrier of delays, cancellation or missed departures. These should include times, dates, reasons for the disruption and details of compensation received or offered

  • AIRLINE_PROPERTY_IRREGULARITY_REPORT: Property Irregularity report from your airline confirming any loss, damage, or delay to your baggage

  • AIRLINE_TAX_REFUND: Refund of tax airline

  • ASSISTANCE_CASE_NUMBER_PROOF: Assistance case number proof

  • ATTESTATION_OF_VACATING_DATE: document drawn up by the travel agency specifying the date on which the customer had to listen to his stay

  • AUTOPSY_REPORT: Autopsy report

  • BANK_CERTIFICATE: Certificate that proves the ownership of the bank account holder

  • BANK_STATEMENT: Bank statement(s) showing fraudulent withdrawals or chargeback fees

  • BOILER_MAINTENANCE_BILL: Boiler maintenance bill dated less than one year

  • BOOKING_CONFIRMATION: Confirmation of booking

  • BOOKING_INVOICE: Document detailing the date that the flight / trip / accommodation was booked and costs paid including the start and end dates of your trip and the destination

  • CANCELLATION_COSTS: Costs of cancellation

  • CANCELLATION_INVOICE: Proof of the cancellation for each element of your trip. This must contain costs paid and refunded or a statement confirming that no has been compensation paid and the reason for this. Document detailing the date that the flight / trip / accommodation was cancelled and financial loss

  • CAR_RENTAL_AGREEMENT: Car Rental Agreement

  • CAR_REPAIR_INVOICE_REPAIR_REPORT: Report of car repair or repair invoice

  • CERTIFICATE_OF_NO_OBJECTION: Formal statement indicating no objections to a specific action, essential in various official or legal processes

  • COLLISION_DAMAGE_WAIVER_INVOICE: Collision Damage Waiver invoice

  • COMPENSATION_RESOLUTION: Document indicating the compensation resolution results

  • COMPLAINT_REPORT: Document drawn up with the police authorities

  • COPY_POLICY_INSURANCE: Copy of policy insurance

  • CORRESPONDANT_INVOICE: Correspondant invoice

  • CUSTOMER_MEDICAL_INFORMATION: Customer Medical Information

  • DAMAGE_REPORT: Confirmation of damage including estimated repair costs

  • DEATH_CERTIFICATE: Document detailing the confirmation of a person being decesased

  • DEBIT_NOTE: Document detailing the amount overpaid and to be returned

  • DECLARATION_OF_HEIRSHIP_AFFIDAVITS: Declaration of Heirship/affidavits

  • DOCTOR_REPORT_OR_HOSPITAL_LETTER: Report from the medical practitioner, doctor or hospital providing care including dates, times and patient diagnosis. Confirmation of the illness or injury to the person including name, dates and diagnosis.

    N.B. This value (DOCTOR_REPORT_OR_HOSPITAL_LETTER) is an alias of GENERAL_DOCTORS_LETTER and will be discontinued in the next version of the API.

  • DRIVING_LICENCE: Driving Licence

  • EMPLOYER_LETTER: A letter from your employer

  • FAMILY_RECORD_BOOK: Identity - Proof of family relationship with the insured (family record book)

  • FIT_TO_FLY_OR_TRAVEL_CERTIFICATE: Fit to Fly or Travel Certificate

  • FUEL_DRAIN_RECEIPT: Fuel Drain Receipt

  • FUNERAL_EXPENSES_AND_MORTAL_REMAINS_REPATRIATION_COSTS: Funeral expenses and mortal remains repatriation costs

  • GDPR_DOCUMENT: Document that proves the client consent that the medical data that was provided can be processed as per the GDPR regulation

  • GENERAL_DOCTORS_LETTER: General letter from doctors

  • GENERAL_TERMS_AND_CONDITIONS_OF_SALE: Document to be requested from the travel agency

  • HOSPITAL_ADMISSION_REPORT: Hospital Admission Report

  • HOSPITAL_DISCHARGE_REPORT: Hospital Discharge Report

  • HOSPITAL_INVOICE: Hospital Invoice

  • INCIDENT_DECLARATION_FORM: Completed by the claimant which is not a report or the proof often completed when proof of incident or report cannot be provided in exceptional circumstances.

  • INCIDENT_REPORT: This gives details about the incident but not the proof. In addition proof may be required

  • INDEX_CARD_EXTRACT_GENERAL_PRACTITIONER: Index Card Extract GP

  • INVENTORY: Inventory

  • INVOICE: An invoice showing the relevant expenses for the claim you are making

  • INVOICE_FOR_REPATRIATION: FCM Invoice for repatriation

  • LABORATORY_REPORT: Laboratory Report

  • LEGAL_EXPENSES_INVOICE: Legal expenses invoice

  • LOCAL_AUTHOROTIES_DECLARATION: Declaration by the competent local authorities

  • MAIN_INSURANCE_SCHEDULE: Main Insurance Schedule

  • MEDICAL_CERTIFICATE: AXA medical certificate completed by the Doctor of the insured person.

  • MEDICAL_CERTIFICATE_DETAILLED_DECLARATION: Description of the Sinista with supporting medical certificate

  • MEDICAL_EXPENSES: Justifying the nature of the medical expenses incurred

  • MEDICAL_HISTORY: Medical History

  • MEDICAL_RECORD_HEALTH_INSURANCE: Medical Record Health Insurance

  • MEDICAL_REPORT: Report from the medical practitioner, doctor or hospital providing care including dates, times and patient diagnosis. Confirmation of the illness or injury to the person including name, dates and diagnosis

  • MIX_OF_MEDICAL_DOCUMENT: Document that contains a mix of medical documents (report, invoices, certificate...)

  • NON_REPAIRABILITY_CERTIFICATE: Document to be requested from the merchant

  • NOTICE_OF_DIRECT_DEBIT: document drawn up by the tax authority

  • OFFICAL_REPORT: A document from an official authority which confirms the claim (airline, police, accommodation provider etc.)

  • OFFICIAL_DOCUMENTS_RENEWAL: Renewal official documents

  • OTHER: Any other additional supplementary documents

  • PACKAGE_TRAVEL_CONTRACT: Package travel contract

  • PAYMENT_PROOF_TAX_STAMP: Proof of purchase of the tax stamp

  • PERSONAL_IDENTIFICATION: Copy of the person identification document. Example: ID, Passport, etc.

  • PERSONAL_POSSESSION_RECEIPT: Receipt proving the personal possession regarding item claimed

  • PERSONAL_POSSESSION_RECEIPT_HIGH_TECH: Initial invoice for high-tech objects

  • PERSONAL_POSSESSION_RECEIPT_NON_HIGH_TECH: Personal Possession receipt

  • PHONE_OPERATOR_INVOICE: Invoice from the telephone operator showing the number of fraudulent calls with associated amounts

  • PHONE_OPERATOR_INVOICE_SIM_ACTIVATION: Telephone operator's bill

  • PHONE_RESPONSE_BLOCKING_OF_THE_LINE: Response from the telephone operator justifying the blocking of the line or the purchase of a SIM card

  • PHOTO_SUPPORT: Photo Support

  • POLICE_REPORT: Police report including date and time of incident, and details of circumstances.

  • PRESCRIPTION_DOCUMENT: Prescription document

  • PROOF_OF_BUSINESS_TRIP: Document that proves it's a Business Trip

  • PROOF_OF_CLAIM: Document that proves the claim

  • PROOF_OF_EARLY_DEPARTURE: Document that proves it's a Early Departure

  • PROOF_OF_EXCESS_PAYMENT: Proof of Excess payment

  • PROOF_OF_INCIDENT_LETTER: Evidence that the incident occurred which could be an official letter or other proof.

  • PROOF_OF_OWNERSHIP: Document that proves the ownership for the item claimed

  • PROOF_OF_PAYMENT: Proof of payment

  • PROOF_OF_RELATION: Document that proves the relation between claimant and beneficiaries

  • PROVIDER_INVOICE: Provider Invoice

  • QUOTES_AND_OPTIONS_FOR_REPATRIATION: FCM: Quotes and Options for Repatriation

  • REASON_FOR_CANCELLATION_MEDICAL: Medical document justifying the contraindication to travel

  • REASON_FOR_CANCELLATION_NON_MEDICAL: any document justifying the merits of the request for cancellation

  • REASON_FOR_INTERRUPTION: Documents justifying the reason for the interruption, if repatriation is not carried out by AXA

  • REBOOKING_INVOICE: Rebooking Invoice

  • REPAIR_INVOICE: Document to be requested from the merchant

  • REPORT_OF_ATTENDING_PHYSICIAN_FOR_REPATRIATION: Report of attending physician for repatriation

  • REQUEST_FOR_REIMBURSEMENT: Explicit request for reimbursement of a service including VAT

  • RESCUE_INVOICE: Rescue invoice

  • RESPONSE_FROM_SOCIAL_INSTITUTIONS: Reimbursement statement from social security and mutual insurance

  • RESPONSE_FROM_SOCIAL_INSTITUTIONS_HELICOPTER: Reimbursement statement from social security and mutual insurance for helicopter only

  • SETTLEMENT_LETTER: Settlement Letter

  • SICK_LEAVE_FORM_FIT_NOTE: Sick leave form/Fit note

  • SKI_EQUIPMENT_INVOICE: Ski equipment invoice

  • SKI_PACKAGE_INVOICE: SkI package invoice

  • SPORT_EQUIPMENT_INVOICE: Sport equipment invoice

  • STATEMENT_OF_PRIVATE_HEALTH_INSURANCE: Statement of Privat/Health Insurance

  • SUMMARY_TABLE: Detailed summary of the costs incurred

  • SUPPLEMENTARY_DOCUMENTS: Supplementary documents

  • SWORN_STATEMENT: Sworn statement on the circumstances of the accident

  • TRANSPORTATION_BOARDING_PASS: Transportation - Boarding Pass (Air)

  • TRANSPORTATION_BOARDING_PASS_TAG: Transportation - Baggage tag + boarding pass

  • TRANSPORTATION_MISSED_CONNECTION_PROOF: Document to be requested from the airline

  • TRANSPORTATION_PROOF_LATE_ARRIVAL: Document to be requested from the airline

  • TRANSPORTATION_PROPERTY_DAMAGE_REPORT: Document to be requested from the airport baggage department following damage to baggage

  • TRANSPORTATION_PROPERTY_DELIVERY_NOTE: Document to be requested from the airline to prove that the lost baggage has been found

  • TRANSPORTATION_PROPERTY_IRREGULARITY_REPORT: Document to be requested from the airport baggage service following the loss of a piece of baggage

  • TRANSPORTATION_RESPONSE_FLIGHT_CANCELLATION: Airline's response to flight cancellation

  • TRANSPORTATION_TICKET_RECEIPT: Transportation - Ticket purchased or repurchased (plane, boat, train)

  • TRAVEL_EXPENSES: Travel Expenses

  • TRIP_INVOICE: Proof of payment of the plane ticket

  • UNKNOWN: Document that is not recognized by our automatic process of categorization

  • WATER_LAST_INVOICE: Compensation obtained by the water supplier

  • WATER_LAST_THREE_INVOICE: Bills issued by the water supplier

  • WATER_METER_SCREENSHOT: Photo of the water meter to prove the consumption index

  • WATER_OVERCONSUMPTION_INVOICE: Invoice issued by the water supplier showing excessive consumption compared to the usual bills

  • WORK_ORDER: Document given by the mountain on-piste rescue

document_namestring required

User-friendly name of the exact document expected to be provided. This value extends the meaning of the document_category by providing the exact document type name.

document_review_status'DOCUMENT_EXPECTED_BY_DEFAULT' | 'DOCUMENT_REQUESTED' | 'DOCUMENT_RECEIVED_TO_BE_ASSESSED' | 'DOCUMENT_RECEIPT_CONFIRMED' | 'DOCUMENT_REQUIREMENT_WAIVED' required

Review status of the document

The possible values are:

  • DOCUMENT_EXPECTED_BY_DEFAULT: GuideWire indicates that for this type of claim, normally, this document should be requested
  • DOCUMENT_REQUESTED: The AXA Agent has requested the document from the Claimant (a supplementary action (e.g. via email) by the Agent to insist on a document to provide)
  • DOCUMENT_RECEIVED_TO_BE_ASSESSED: The AXA has received a document that matches the category and an AXA Agent will review it
  • DOCUMENT_RECEIPT_CONFIRMED: The AXA Agent has confirmed that doc is ok
  • DOCUMENT_REQUIREMENT_WAIVED: The AXA Agent has indicated that they don't need this document

Example response

[
  {
    "document_id": "4c854f8d-a569-41c9-8028-36530b9ead4d",
    "document_category": "PERSONAL_IDENTIFICATION",
    "document_name": "Passport",
    "document_review_status": "DOCUMENT_EXPECTED_BY_DEFAULT"
  }
]