---
title: "PUT /routing-profiles/{InstanceId}"
method: PUT
path: "/routing-profiles/{InstanceId}"
---

# PUT /routing-profiles/{InstanceId}

`PUT /routing-profiles/{InstanceId}`

Creates a new routing profile.

## Path parameters

- `InstanceId` string, required

## Request body

- object
  - `Name` string, required — The name of the routing profile. Must not be more than 127 characters.
  - `Description` string, required — Description of the routing profile. Must not be more than 250 characters.
  - `DefaultOutboundQueueId` string, required — The default outbound queue for the routing profile.
  - `QueueConfigs` RoutingProfileQueueConfig[] — <p>The inbound queues associated with the routing profile. If no queue is added, the agent can make only outbound calls.</p> <p>The limit of 10 array members applies to the maximum number of <code>RoutingProfileQueueConfig</code> objects that can be passed during a CreateRoutingProfile API request. It is different from the quota of 50 queues per routing profile per instance that is listed in <a href="https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html">Amazon Connect service quotas</a>. </p>
    - `QueueReference` object, required — Contains information about a queue resource.
      - `QueueId` string, required — The identifier for the queue.
      - `Channel` 'VOICE' | 'CHAT' | 'TASK', required — The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
    - `Priority` integer, required — The order in which contacts are to be handled for the queue. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing-profiles-priority.html">Queues: priority and delay</a>.
    - `Delay` integer, required — The delay, in seconds, a contact should be in the queue before they are routed to an available agent. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing-profiles-priority.html">Queues: priority and delay</a> in the <i>Amazon Connect Administrator Guide</i>.
  - `MediaConcurrencies` MediaConcurrency[], required — The channels that agents can handle in the Contact Control Panel (CCP) for this routing profile.
    - `Channel` 'VOICE' | 'CHAT' | 'TASK', required — The channels that agents can handle in the Contact Control Panel (CCP).
    - `Concurrency` integer, required — <p>The number of contacts an agent can have on a channel simultaneously.</p> <p>Valid Range for <code>VOICE</code>: Minimum value of 1. Maximum value of 1.</p> <p>Valid Range for <code>CHAT</code>: Minimum value of 1. Maximum value of 10.</p> <p>Valid Range for <code>TASK</code>: Minimum value of 1. Maximum value of 10.</p>
    - `CrossChannelBehavior` object — Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.
      - `BehaviorType` 'ROUTE_CURRENT_CHANNEL_ONLY' | 'ROUTE_ANY_CHANNEL', required — Specifies the other channels that can be routed to an agent handling their current channel.
  - `Tags` object — The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

## Response `200`

Success

- CreateRoutingProfileResponse
  - `RoutingProfileArn` string — The Amazon Resource Name (ARN) of the routing profile.
  - `RoutingProfileId` string — The identifier of the routing profile.

## Other responses

- `480` — InvalidRequestException
- `481` — InvalidParameterException
- `482` — DuplicateResourceException
- `483` — ResourceNotFoundException
- `484` — LimitExceededException
- `485` — ThrottlingException
- `486` — InternalServiceException

---

[API](https://skmtc.net/aws/apis/connect.md) · [All operations](https://skmtc.net/aws/apis/connect/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/aws/connect/versions/fbcf0a4faed2/schema)