---
title: "GET /routing-profiles/{InstanceId}/{RoutingProfileId}"
method: GET
path: "/routing-profiles/{InstanceId}/{RoutingProfileId}"
---

# GET /routing-profiles/{InstanceId}/{RoutingProfileId}

`GET /routing-profiles/{InstanceId}/{RoutingProfileId}`

Describes the specified routing profile.

## Path parameters

- `InstanceId` string, required
- `RoutingProfileId` string, required

## Response `200`

Success

- DescribeRoutingProfileResponse
  - `RoutingProfile` object — The routing profile.
    - `InstanceId` string — The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.
    - `Name` string — The name of the routing profile.
    - `RoutingProfileArn` string — The Amazon Resource Name (ARN) of the routing profile.
    - `RoutingProfileId` string — The identifier of the routing profile.
    - `Description` string — The description of the routing profile.
    - `MediaConcurrencies` MediaConcurrency[] — The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
      - `Channel` 'VOICE' | 'CHAT' | 'TASK', required — The channels that agents can handle in the Contact Control Panel (CCP).
      - `Concurrency` integer, required — <p>The number of contacts an agent can have on a channel simultaneously.</p> <p>Valid Range for <code>VOICE</code>: Minimum value of 1. Maximum value of 1.</p> <p>Valid Range for <code>CHAT</code>: Minimum value of 1. Maximum value of 10.</p> <p>Valid Range for <code>TASK</code>: Minimum value of 1. Maximum value of 10.</p>
      - `CrossChannelBehavior` object — Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.
        - `BehaviorType` 'ROUTE_CURRENT_CHANNEL_ONLY' | 'ROUTE_ANY_CHANNEL', required — Specifies the other channels that can be routed to an agent handling their current channel.
    - `DefaultOutboundQueueId` string — The identifier of the default outbound queue for this routing profile.
    - `Tags` object — The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
    - `NumberOfAssociatedQueues` integer — The number of associated queues in routing profile.
    - `NumberOfAssociatedUsers` integer — The number of associated users in routing profile.

## Other responses

- `480` — InvalidRequestException
- `481` — InvalidParameterException
- `482` — ResourceNotFoundException
- `483` — ThrottlingException
- `484` — InternalServiceException

---

[API](https://skmtc.net/aws/apis/connect.md) · [All operations](https://skmtc.net/aws/apis/connect/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/aws/connect/versions/fbcf0a4faed2/schema)