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v1

latestOpenAPI 3.0.0Apache 2.0 License2026-07-14171791756.1 KB

This API is in preview release for Amazon Connect and is subject to change.

Creates a new queue for the specified Amazon Connect instance.

If the number being used in the input is claimed to a traffic distribution group, and you are calling this API using an instance in the Amazon Web Services Region where the traffic distribution group was created, you can use either a full phone number ARN or UUID value for the OutboundCallerIdNumberId value of the OutboundCallerConfig request body parameter. However, if the number is claimed to a traffic distribution group and you are calling this API using an instance in the alternate Amazon Web Services Region associated with the traffic distribution group, you must provide a full phone number ARN. If a UUID is provided in this scenario, you will receive a ResourceNotFoundException.

put/queues/{InstanceId}

Path parameters

InstanceIdstring required

The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.

Request body

Namestring required

The name of the queue.

Descriptionstring

The description of the queue.

HoursOfOperationIdstring required

The identifier for the hours of operation.

MaxContactsinteger

The maximum number of contacts that can be in the queue before it is considered full.

QuickConnectIdsQuickConnectId[]

The quick connects available to agents who are working the queue.

Tagsobject

The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

Response

Success

QueueArnstring

The Amazon Resource Name (ARN) of the queue.

QueueIdstring

The identifier for the queue.