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v1

latestOpenAPI 3.0.0Apache 2.0 License2026-07-14171791756.1 KB

Initiates silent monitoring of a contact. The Contact Control Panel (CCP) of the user specified by <i>userId</i> will be set to silent monitoring mode on the contact.

post/contact/monitor

Request body

InstanceIdstring required

The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

ContactIdstring required

The identifier of the contact.

UserIdstring required

The identifier of the user account.

AllowedMonitorCapabilitiesMonitorCapability[]

Specify which monitoring actions the user is allowed to take. For example, whether the user is allowed to escalate from silent monitoring to barge.

ClientTokenstring

A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.

Response

Success

ContactIdstring

The identifier of the contact.

ContactArnstring

The ARN of the contact.