---
title: "GET /contacts/{InstanceId}/{ContactId}"
method: GET
path: "/contacts/{InstanceId}/{ContactId}"
---

# GET /contacts/{InstanceId}/{ContactId}

`GET /contacts/{InstanceId}/{ContactId}`

This API is in preview release for Amazon Connect and is subject to change.

Describes the specified contact.

Contact information remains available in Amazon Connect for 24 months, and then it is deleted.

Only data from November 12, 2021, and later is returned by this API.

## Path parameters

- `InstanceId` string, required
- `ContactId` string, required

## Response `200`

Success

- DescribeContactResponse
  - `Contact` object — Information about the contact.
    - `Arn` string — The Amazon Resource Name (ARN) for the contact.
    - `Id` string — The identifier for the contact.
    - `InitialContactId` string — If this contact is related to other contacts, this is the ID of the initial contact.
    - `PreviousContactId` string — If this contact is not the first contact, this is the ID of the previous contact.
    - `InitiationMethod` 'INBOUND' | 'OUTBOUND' | 'TRANSFER' | 'QUEUE_TRANSFER' | 'CALLBACK' | 'API' | 'DISCONNECT' | 'MONITOR' — Indicates how the contact was initiated.
    - `Name` string — The name of the contact.
    - `Description` string — The description of the contact.
    - `Channel` 'VOICE' | 'CHAT' | 'TASK' — How the contact reached your contact center.
    - `QueueInfo` object — If this contact was queued, this contains information about the queue.
      - `Id` string — The unique identifier for the queue.
      - `EnqueueTimestamp` string, date-time — The timestamp when the contact was added to the queue.
    - `AgentInfo` object — Information about the agent who accepted the contact.
      - `Id` string — The identifier of the agent who accepted the contact.
      - `ConnectedToAgentTimestamp` string, date-time — The timestamp when the contact was connected to the agent.
    - `InitiationTimestamp` string, date-time — The date and time this contact was initiated, in UTC time. For <code>INBOUND</code>, this is when the contact arrived. For <code>OUTBOUND</code>, this is when the agent began dialing. For <code>CALLBACK</code>, this is when the callback contact was created. For <code>TRANSFER</code> and <code>QUEUE_TRANSFER</code>, this is when the transfer was initiated. For <code>API</code>, this is when the request arrived.
    - `DisconnectTimestamp` string, date-time — The timestamp when the customer endpoint disconnected from Amazon Connect.
    - `LastUpdateTimestamp` string, date-time — The timestamp when contact was last updated.
    - `ScheduledTimestamp` string, date-time — The timestamp, in Unix epoch time format, at which to start running the inbound flow.
    - `RelatedContactId` string — The contactId that is <a href="https://docs.aws.amazon.com/connect/latest/adminguide/chat-persistence.html#relatedcontactid">related</a> to this contact.
    - `WisdomInfo` object — Information about Amazon Connect Wisdom.
      - `SessionArn` string — The Amazon Resource Name (ARN) of the Wisdom session.

## Other responses

- `480` — InvalidRequestException
- `481` — InvalidParameterException
- `482` — ResourceNotFoundException
- `483` — InternalServiceException
- `484` — ThrottlingException

---

[API](https://skmtc.net/aws/apis/connect.md) · [All operations](https://skmtc.net/aws/apis/connect/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/aws/connect/versions/fbcf0a4faed2/schema)