---
title: "createUnexpectedProblem"
method: POST
path: "/messaging/v1/orders/{amazonOrderId}/messages/unexpectedProblem"
tags: ["Messaging v1"]
---

# createUnexpectedProblem

`POST /messaging/v1/orders/{amazonOrderId}/messages/unexpectedProblem`

Sends a critical message to a buyer that an unexpected problem was encountered affecting the completion of the order.

**Usage Plan:**

| Rate (requests per second) | Burst |
| ---- | ---- |
| 1 | 5 |

The `x-amzn-RateLimit-Limit` response header contains the usage plan rate limits for the operation, when available. The preceding table contains the default rate and burst values for this operation. Selling partners whose business demands require higher throughput might have higher rate and burst values than those shown here. For more information, refer to [Usage Plans and Rate Limits](https://developer-docs.amazon.com/sp-api/docs/usage-plans-and-rate-limits-in-the-sp-api).

## Path parameters

- `amazonOrderId` string, required

## Query parameters

- `marketplaceIds` string[], required

## Request body

- CreateUnexpectedProblemRequest — The request schema for the createUnexpectedProblem operation.
  - `text` string — The text to be sent to the buyer. Only links related to unexpected problem calls are allowed. Do not include HTML or email addresses. The text must be written in the buyer's language of preference, which can be retrieved from the GetAttributes operation.

## Response `201`

The message was created for the order.

## Other responses

- `400` — Request has missing or invalid parameters and cannot be parsed.
- `403` — Indicates that access to the resource is forbidden. Possible reasons include Access Denied, Unauthorized, Expired Token, or Invalid Signature.
- `404` — The resource specified does not exist.
- `413` — The request size exceeded the maximum accepted size.
- `415` — The request payload is in an unsupported format.
- `429` — The frequency of requests was greater than allowed.
- `500` — An unexpected condition occurred that prevented the server from fulfilling the request.
- `503` — Temporary overloading or maintenance of the server.

---

[API](https://skmtc.net/aws-samples/apis/a-content-management-v2020-11-01.md) · [All operations](https://skmtc.net/aws-samples/apis/a-content-management-v2020-11-01/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/aws-samples/a-content-management-v2020-11-01/revisions/815a5b6dbaa6/schema)