--- title: "Get issues in queue" method: GET path: "/rest/servicedeskapi/servicedesk/{serviceDeskId}/queue/{queueId}/issue" tags: ["Servicedesk"] --- # Get issues in queue `GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/queue/{queueId}/issue` This method returns the customer requests in a queue. Only fields that the queue is configured to show are returned. For example, if a queue is configured to show description and due date, then only those two fields are returned for each customer request in the queue. **[Permissions](#permissions) required**: Service desk's agent. ## Path parameters - `serviceDeskId` string, required - `queueId` integer, required ## Query parameters - `start` integer - `limit` integer ## Response `200` Returns the customer requests belonging to the queue, on the specified page of the results. - PagedDTOIssueBean - `_expands` string[] - `_links` PagedLinkDTO - `base` string, uri — Base URL for the REST API calls. - `context` string - `next` string, uri — REST API URL for the next page, if there is one. - `prev` string, uri — REST API URL for the previous page, if there is one. - `self` string, uri — REST API URL for the current page. - `isLastPage` boolean — Indicates if this is the last page of records (true) or not (false). - `limit` integer — Number of items to be returned per page, up to the maximum set for these objects in the current implementation. - `size` integer — Number of items returned in the page. - `start` integer — Index of the first item returned in the page. - `values` IssueBean[] — Details of the items included in the page. - `changelog` PageOfChangelogs — A page of changelogs. - `histories` Changelog[] — The list of changelogs. - `author` UserDetails — User details permitted by the user's Atlassian Account privacy settings. However, be aware of these exceptions: * User record deleted from Atlassian: This occurs as the result of a right to be forgotten request. In this case, `displayName` provides an indication and other parameters have default values or are blank (for example, email is blank). * User record corrupted: This occurs as a results of events such as a server import and can only happen to deleted users. In this case, `accountId` returns *unknown* and all other parameters have fallback values. * User record unavailable: This usually occurs due to an internal service outage. In this case, all parameters have fallback values. - `accountId` string — The account ID of the user, which uniquely identifies the user across all Atlassian products. For example, *5b10ac8d82e05b22cc7d4ef5*. - `accountType` string — The type of account represented by this user. This will be one of 'atlassian' (normal users), 'app' (application user) or 'customer' (Jira Service Desk customer user) - `active` boolean — Whether the user is active. - `avatarUrls` AvatarUrlsBean - `16x16` string, uri — The URL of the item's 16x16 pixel avatar. - `24x24` string, uri — The URL of the item's 24x24 pixel avatar. - `32x32` string, uri — The URL of the item's 32x32 pixel avatar. - `48x48` string, uri — The URL of the item's 48x48 pixel avatar. - `displayName` string — The display name of the user. Depending on the user’s privacy settings, this may return an alternative value. - `emailAddress` string — The email address of the user. Depending on the user’s privacy settings, this may be returned as null. - `key` string — This property is no longer available and will be removed from the documentation soon. See the [deprecation notice](https://developer.atlassian.com/cloud/jira/platform/deprecation-notice-user-privacy-api-migration-guide/) for details. - `name` string — This property is no longer available and will be removed from the documentation soon. See the [deprecation notice](https://developer.atlassian.com/cloud/jira/platform/deprecation-notice-user-privacy-api-migration-guide/) for details. - `self` string — The URL of the user. - `timeZone` string — The time zone specified in the user's profile. Depending on the user’s privacy settings, this may be returned as null. - `created` string, date-time — The date on which the change took place. - `historyMetadata` HistoryMetadata — Details of issue history metadata. - `activityDescription` string — The activity described in the history record. - `activityDescriptionKey` string — The key of the activity described in the history record. - `actor` HistoryMetadataParticipant — Details of user or system associated with a issue history metadata item. - `avatarUrl` string — The URL to an avatar for the user or system associated with a history record. - `displayName` string — The display name of the user or system associated with a history record. - `displayNameKey` string — The key of the display name of the user or system associated with a history record. - `id` string — The ID of the user or system associated with a history record. - `type` string — The type of the user or system associated with a history record. - `url` string — The URL of the user or system associated with a history record. - `cause` HistoryMetadataParticipant — Details of user or system associated with a issue history metadata item. - `avatarUrl` string — The URL to an avatar for the user or system associated with a history record. - `displayName` string — The display name of the user or system associated with a history record. - `displayNameKey` string — The key of the display name of the user or system associated with a history record. - `id` string — The ID of the user or system associated with a history record. - `type` string — The type of the user or system associated with a history record. - `url` string — The URL of the user or system associated with a history record. - `description` string — The description of the history record. - `descriptionKey` string — The description key of the history record. - `emailDescription` string — The description of the email address associated the history record. - `emailDescriptionKey` string — The description key of the email address associated the history record. - `extraData` object — Additional arbitrary information about the history record. - `generator` HistoryMetadataParticipant — Details of user or system associated with a issue history metadata item. - `avatarUrl` string — The URL to an avatar for the user or system associated with a history record. - `displayName` string — The display name of the user or system associated with a history record. - `displayNameKey` string — The key of the display name of the user or system associated with a history record. - `id` string — The ID of the user or system associated with a history record. - `type` string — The type of the user or system associated with a history record. - `url` string — The URL of the user or system associated with a history record. - `type` string — The type of the history record. - `id` string — The ID of the changelog. - `items` ChangeDetails[] — The list of items changed. - `field` string — The name of the field changed. - `fieldId` string — The ID of the field changed. - `fieldtype` string — The type of the field changed. - `from` string — The details of the original value. - `fromString` string — The details of the original value as a string. - `to` string — The details of the new value. - `toString` string — The details of the new value as a string. - `maxResults` integer — The maximum number of results that could be on the page. - `startAt` integer — The index of the first item returned on the page. - `total` integer — The number of results on the page. - `editmeta` IssueUpdateMetadata — A list of editable field details. - `fields` object - `expand` string — Expand options that include additional issue details in the response. - `fields` object - `fieldsToInclude` IncludedFields - `actuallyIncluded` string[] - `excluded` string[] - `included` string[] - `id` string — The ID of the issue. - `key` string — The key of the issue. - `names` object — The ID and name of each field present on the issue. - `operations` Operations — Details of the operations that can be performed on the issue. - `linkGroups` LinkGroup[] — Details of the link groups defining issue operations. - `groups` LinkGroup[] - `header` SimpleLink — Details about the operations available in this version. - `href` string - `iconClass` string - `id` string - `label` string - `styleClass` string - `title` string - `weight` integer - `id` string - `links` SimpleLink[] - `href` string - `iconClass` string - `id` string - `label` string - `styleClass` string - `title` string - `weight` integer - `styleClass` string - `weight` integer - `properties` object — Details of the issue properties identified in the request. - `renderedFields` object — The rendered value of each field present on the issue. - `schema` object — The schema describing each field present on the issue. - `self` string, uri — The URL of the issue details. - `transitions` IssueTransition[] — The transitions that can be performed on the issue. - `expand` string — Expand options that include additional transition details in the response. - `fields` object — Details of the fields associated with the issue transition screen. Use this information to populate `fields` and `update` in a transition request. - `hasScreen` boolean — Whether there is a screen associated with the issue transition. - `id` string — The ID of the issue transition. Required when specifying a transition to undertake. - `isAvailable` boolean — Whether the transition is available to be performed. - `isConditional` boolean — Whether the issue has to meet criteria before the issue transition is applied. - `isGlobal` boolean — Whether the issue transition is global, that is, the transition is applied to issues regardless of their status. - `isInitial` boolean — Whether this is the initial issue transition for the workflow. - `looped` boolean - `name` string — The name of the issue transition. - `to` StatusDetails — A status. - `description` string — The description of the status. - `iconUrl` string — The URL of the icon used to represent the status. - `id` string — The ID of the status. - `name` string — The name of the status. - `scope` Scope — The projects the item is associated with. Indicated for items associated with [next-gen projects](https://confluence.atlassian.com/x/loMyO). - `project` ProjectDetails — Details about a project. - `avatarUrls` AvatarUrlsBean - … - `id` string — The ID of the project. - `key` string — The key of the project. - `name` string — The name of the project. - `projectCategory` UpdatedProjectCategory — A project category. - … - `projectTypeKey` 'software' | 'service_desk' | 'business' — The [project type](https://confluence.atlassian.com/x/GwiiLQ#Jiraapplicationsoverview-Productfeaturesandprojecttypes) of the project. - `self` string — The URL of the project details. - `simplified` boolean — Whether or not the project is simplified. - `type` 'PROJECT' | 'TEMPLATE' — The type of scope. - `self` string — The URL of the status. - `statusCategory` StatusCategory — A status category. - `colorName` string — The name of the color used to represent the status category. - `id` integer — The ID of the status category. - `key` string — The key of the status category. - `name` string — The name of the status category. - `self` string — The URL of the status category. - `versionedRepresentations` object — The versions of each field on the issue. ## Other responses - `401` — Returned if the user is not logged in. - `403` — Returned if the user does not have permission to complete this request. - `404` — Returned if the service desk or the queue do not exist. - `500` — Internal Server Error. --- [API](https://skmtc.net/atlassian/apis/service-management-public-rest-api.md) · [All operations](https://skmtc.net/atlassian/apis/service-management-public-rest-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/atlassian/service-management-public-rest-api/versions/d1dc1a13b783/schema)