---
title: "Get request comments"
method: GET
path: "/rest/servicedeskapi/request/{issueIdOrKey}/comment"
tags: ["Request"]
---

# Get request comments

`GET /rest/servicedeskapi/request/{issueIdOrKey}/comment`

This method returns all comments on a customer request. No permissions error is provided if, for example, the user doesn't have access to the service desk or request, the method simply returns an empty response.

**[Permissions](#permissions) required**: Permission to view the customer request.

**Response limitations**: Customers are returned public comments only.

## Path parameters

- `issueIdOrKey` string, required

## Query parameters

- `public` boolean
- `internal` boolean
- `expand` string[]
- `start` integer
- `limit` integer

## Response `200`

Returns the comments, on the specified page of the results.

- PagedDTOCommentDTO
  - `_expands` string[]
  - `_links` PagedLinkDTO
    - `base` string, uri — Base URL for the REST API calls.
    - `context` string
    - `next` string, uri — REST API URL for the next page, if there is one.
    - `prev` string, uri — REST API URL for the previous page, if there is one.
    - `self` string, uri — REST API URL for the current page.
  - `isLastPage` boolean — Indicates if this is the last page of records (true) or not (false).
  - `limit` integer — Number of items to be returned per page, up to the maximum set for these objects in the current implementation.
  - `size` integer — Number of items returned in the page.
  - `start` integer — Index of the first item returned in the page.
  - `values` CommentDTO[] — Details of the items included in the page.
    - `_expands` string[] — List of items that can be expanded in the response by specifying the expand query parameter.
    - `_links` SelfLinkDTO
      - `self` string, uri
    - `attachments` PagedDTOAttachmentDTO
      - `_expands` string[]
      - `_links` PagedLinkDTO
        - `base` string, uri — Base URL for the REST API calls.
        - `context` string
        - `next` string, uri — REST API URL for the next page, if there is one.
        - `prev` string, uri — REST API URL for the previous page, if there is one.
        - `self` string, uri — REST API URL for the current page.
      - `isLastPage` boolean — Indicates if this is the last page of records (true) or not (false).
      - `limit` integer — Number of items to be returned per page, up to the maximum set for these objects in the current implementation.
      - `size` integer — Number of items returned in the page.
      - `start` integer — Index of the first item returned in the page.
      - `values` AttachmentDTO[] — Details of the items included in the page.
        - `_links` AttachmentLinkDTO
          - `content` string, uri — URL for the attachment.
          - `jiraRest` string, uri — REST API URL for the attachment
          - `self` string, uri
          - `thumbnail` string, uri — URL for the attachment's thumbnail image.
        - `author` UserDTO
          - `_links` UserLinkDTO
            - `avatarUrls` object — Links to the various sizes of the customer's avatar. Note that this property is deprecated, and will be removed in future versions.
            - `jiraRest` string, uri — REST API URL for the customer.
            - `self` string, uri
          - `accountId` string — The accountId of the user, which uniquely identifies the user across all Atlassian products. For example, *5b10ac8d82e05b22cc7d4ef5*.
          - `active` boolean — Indicates if the customer is active (true) or inactive (false)
          - `displayName` string — Customer's name for display in a UI. Depending on the customer’s privacy settings, this may return an alternative value.
          - `emailAddress` string — Customer's email address. Depending on the customer’s privacy settings, this may be returned as null.
          - `key` string — This property is no longer available and will be removed from the documentation soon. See the [deprecation notice](https://developer.atlassian.com/cloud/jira/platform/deprecation-notice-user-privacy-api-migration-guide/) for details.
          - `name` string — This property is no longer available and will be removed from the documentation soon. See the [deprecation notice](https://developer.atlassian.com/cloud/jira/platform/deprecation-notice-user-privacy-api-migration-guide/) for details.
          - `timeZone` string — Customer time zone. Depending on the customer’s privacy settings, this may be returned as null.
        - `created` DateDTO
          - `epochMillis` integer — Date as the number of milliseconds that have elapsed since 00:00:00 Coordinated Universal Time (UTC), 1 January 1970.
          - `friendly` string — Date in a user-friendly text format.
          - `iso8601` string — Date in ISO8601 format.
          - `jira` string — Date in the format used in the Jira REST APIs, which is ISO8601 format but extended with milliseconds. For example, 2016-09-28T23:08:32.097+1000.
        - `filename` string — Filename of the item attached.
        - `mimeType` string — MIME type of the attachment.
        - `size` integer — Size of the attachment in bytes.
    - `author` UserDTO
      - `_links` UserLinkDTO
        - `avatarUrls` object — Links to the various sizes of the customer's avatar. Note that this property is deprecated, and will be removed in future versions.
        - `jiraRest` string, uri — REST API URL for the customer.
        - `self` string, uri
      - `accountId` string — The accountId of the user, which uniquely identifies the user across all Atlassian products. For example, *5b10ac8d82e05b22cc7d4ef5*.
      - `active` boolean — Indicates if the customer is active (true) or inactive (false)
      - `displayName` string — Customer's name for display in a UI. Depending on the customer’s privacy settings, this may return an alternative value.
      - `emailAddress` string — Customer's email address. Depending on the customer’s privacy settings, this may be returned as null.
      - `key` string — This property is no longer available and will be removed from the documentation soon. See the [deprecation notice](https://developer.atlassian.com/cloud/jira/platform/deprecation-notice-user-privacy-api-migration-guide/) for details.
      - `name` string — This property is no longer available and will be removed from the documentation soon. See the [deprecation notice](https://developer.atlassian.com/cloud/jira/platform/deprecation-notice-user-privacy-api-migration-guide/) for details.
      - `timeZone` string — Customer time zone. Depending on the customer’s privacy settings, this may be returned as null.
    - `body` string — Content of the comment.
    - `created` DateDTO
      - `epochMillis` integer — Date as the number of milliseconds that have elapsed since 00:00:00 Coordinated Universal Time (UTC), 1 January 1970.
      - `friendly` string — Date in a user-friendly text format.
      - `iso8601` string — Date in ISO8601 format.
      - `jira` string — Date in the format used in the Jira REST APIs, which is ISO8601 format but extended with milliseconds. For example, 2016-09-28T23:08:32.097+1000.
    - `id` string — ID of the comment.
    - `public` boolean — Indicates whether the comment is public (true) or private/internal (false).
    - `renderedBody` RenderedValueDTO
      - `html` string

## Other responses

- `401` — Returned if the user is not logged in.
- `404` — Returned if the customer request does not exist.
- `500` — Internal Server Error.

---

[API](https://skmtc.net/atlassian/apis/service-management-public-rest-api.md) · [All operations](https://skmtc.net/atlassian/apis/service-management-public-rest-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/atlassian/service-management-public-rest-api/revisions/d1dc1a13b783/schema)