v3
latestOpenAPI 3.0.12026-08-0474115357.9 KBRequest
Get sla information by id
This method returns the details for an SLA on a customer request.
Permissions required:
- Agent for the Service Desk containing the queried customer request, AND
- Browse Projects permission on the project containing the customer request, including any restrictions imposed by issue security schemes or custom permission schemes on the specific issue.
get/rest/servicedeskapi/request/{issueIdOrKey}/sla/{slaMetricId}
Path parameters
issueIdOrKeystring required
The ID or key of the customer request whose SLAs will be retrieved.
slaMetricIdinteger required
The ID or key of the SLAs metric to be retrieved.
Response
Returns the SLA record, on the specified page of the results.