v3
latestOpenAPI 3.0.12026-08-0474115357.9 KBRequest
Get sla information
This method returns all the SLA records on a customer request. A customer request can have zero or more SLAs. Each SLA can have recordings for zero or more "completed cycles" and zero or 1 "ongoing cycle". Each cycle includes information on when it started and stopped, and whether it breached the SLA goal.
Permissions required:
- Agent for the Service Desk containing the queried customer request, AND
- Browse Projects permission on the project containing the customer request, including any restrictions imposed by issue security schemes or custom permission schemes on the specific issue.
get/rest/servicedeskapi/request/{issueIdOrKey}/sla
Path parameters
issueIdOrKeystring required
The ID or key of the customer request whose SLAs will be retrieved.
Query parameters
startinteger
The starting index of the returned objects. Base index: 0. See the Pagination section for more details.
limitinteger
The maximum number of request types to return per page. Default: 50. See the Pagination section for more details.
Response
Returns the SLA records on the customer request, on the specified page of the results.