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v3

latestOpenAPI 3.0.12026-08-0474115357.9 KB
Servicedesk

Get request type by id

This method returns a customer request type from a service desk.

This operation can be accessed anonymously.

Permissions required: Permission to access the service desk.

get/rest/servicedeskapi/servicedesk/{serviceDeskId}/requesttype/{requestTypeId}

Path parameters

serviceDeskIdstring required

The ID of the service desk whose customer request type is to be returned. This can alternatively be a project identifier.

requestTypeIdstring required

The ID of the customer request type to be returned.

Query parameters

expandstring[]

Response

Returns the customer request type item.

_expandsstring[]

List of items that can be expanded in the response by specifying the expand query parameter.

canCreateRequestboolean

Whether the user has permission to create a request with this request type.

descriptionstring

Description of the request type.

groupIdsstring[]

List of the request type groups the request type belongs to.

helpTextstring

Help text for the request type.

idstring

ID for the request type.

issueTypeIdstring

ID of the issue type the request type is based upon.

namestring

Short name for the request type.

portalIdstring

ID of the customer portal associated with the service desk project.

practicestring

The request type's practice

restrictionStatus'OPEN' | 'RESTRICTED'

Whether request type is restricted or not.

serviceDeskIdstring

ID of the service desk the request type belongs to.