v3
latestOpenAPI 3.0.12026-08-0474115357.9 KBRequest
Get customer transitions
This method returns a list of transitions, the workflow processes that moves a customer request from one status to another, that the user can perform on a request. Use this method to provide a user with a list if the actions they can take on a customer request.
Permissions required: Permission to view the customer request.
get/rest/servicedeskapi/request/{issueIdOrKey}/transition
Path parameters
issueIdOrKeystring required
The ID or key of the customer request whose transitions will be retrieved.
Query parameters
startinteger
The starting index of the returned objects. Base index: 0. See the Pagination section for more details.
limitinteger
The maximum number of items to return per page. Default: 50. See the Pagination section for more details.
Response
Returns the transitions available to the user on the customer request.