v3
latestOpenAPI 3.0.12026-08-0474115357.9 KBRequest
Get customer request by id or key
This method returns a customer request.
Permissions required: Permission to access the specified service desk.
Response limitations: For customers, only a request they created, was created on their behalf, or they are participating in will be returned.
Note: requestFieldValues does not include hidden fields. To get a list of request type fields that includes hidden fields, see /rest/servicedeskapi/servicedesk/{serviceDeskId}/requesttype/{requestTypeId}/field
get/rest/servicedeskapi/request/{issueIdOrKey}
Path parameters
issueIdOrKeystring required
The ID or Key of the customer request to be returned
Query parameters
expandstring[]
A multi-value parameter indicating which properties of the customer request to expand, where:
- serviceDesk returns additional service desk details.
- requestType returns additional customer request type details.
- participant returns the participant details.
- sla returns the SLA information.
- status returns the status transitions, in chronological order.
- attachment returns the attachments.
- action returns the actions that the user can or cannot perform.
- comment returns the comments.
- comment.attachment returns the attachment details for each comment.
- comment.renderedBody (Experimental) return the rendered body in HTML format (in addition to the raw body) for each comment.
Response
Returns the customer request.