v2

OpenAPI 3.0.12026-08-0174115357.9 KB

Servicedesk

Get issues in queue

This method returns the customer requests in a queue. Only fields that the queue is configured to show are returned. For example, if a queue is configured to show description and due date, then only those two fields are returned for each customer request in the queue.

Permissions required: Service desk's agent.

get/rest/servicedeskapi/servicedesk/{serviceDeskId}/queue/{queueId}/issue

Path parameters

serviceDeskIdstring required

The ID of the service desk containing the queue to be queried. This can alternatively be a project identifier.

queueIdinteger required

The ID of the queue whose customer requests will be returned.

Query parameters

startinteger

The starting index of the returned objects. Base index: 0. See the Pagination section for more details.

limitinteger

The maximum number of items to return per page. Default: 50. See the Pagination section for more details.

Response

Returns the customer requests belonging to the queue, on the specified page of the results.

_expandsstring[]

isLastPageboolean

Indicates if this is the last page of records (true) or not (false).

limitinteger

Number of items to be returned per page, up to the maximum set for these objects in the current implementation.

sizeinteger

Number of items returned in the page.

startinteger

Index of the first item returned in the page.