v2
OpenAPI 3.0.12026-08-0174115357.9 KBGet all request types
This method returns all customer request types used in the Jira Service Management instance, optionally filtered by a query string.
Use servicedeskapi/servicedesk/{serviceDeskId}/requesttype to find the customer request types supported by a specific service desk.
The returned list of customer request types can be filtered using the searchQuery parameter. The parameter is matched against the customer request types' name or description. For example, searching for "Install", "Inst", "Equi", or "Equipment" will match a customer request type with the name "Equipment Installation Request".
Note: This API by default will filter out request types hidden in the portal (i.e. request types without groups and request types where a user doesn't have permission) when searchQuery is provided, unless includeHiddenRequestTypesInSearch is set to true. Restricted request types will not be returned for those who aren't admins.
Permissions required: Any
Query parameters
String to be used to filter the results.
Filter the request types by service desk Ids provided. Multiple values of the query parameter are supported. For example, serviceDeskId=1&serviceDeskId=2 will return request types only for service desks 1 and 2.
The starting index of the returned objects. Base index: 0. See the Pagination section for more details.
The maximum number of items to return per page. Default: 50. See the Pagination section for more details.
Whether to include hidden request types when searching with searchQuery.
Request type restriction status (open or restricted) used to filter the results.
Response
Returns the request types, on the specified page of the results.