---
title: "Get queue"
method: GET
path: "/rest/servicedeskapi/servicedesk/{serviceDeskId}/queue/{queueId}"
tags: ["Servicedesk"]
---

# Get queue

`GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/queue/{queueId}`

This method returns a specific queues in a service desk. To include a customer request count for the queue (in the `issueCount` field) in the response, set the query parameter `includeCount` to true (its default is false).

**[Permissions](#permissions) required**: service desk's Agent.

## Path parameters

- `serviceDeskId` string, required
- `queueId` integer, required

## Query parameters

- `includeCount` boolean

## Response `200`

Returns the specific queue of the service desk.

- QueueDTO
  - `_links` SelfLinkDTO
    - `self` string, uri
  - `fields` string[] — Fields returned for each request in the queue.
  - `id` string — ID for the queue.
  - `issueCount` integer — The count of customer requests in the queue.
  - `jql` string — JQL query that filters reqeusts for the queue.
  - `name` string — Short name for the queue.

## Other responses

- `401` — Returned if the user is not logged in.
- `403` — Returned if the user does not have permission to complete this request.
- `404` — Returned if the service desk does not exist.
- `500` — Internal Server Error.

---

[API](https://skmtc.net/atlassian/apis/service-management-public-rest-api.md) · [All operations](https://skmtc.net/atlassian/apis/service-management-public-rest-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/atlassian/service-management-public-rest-api/versions/d1dc1a13b783/schema)