v11

OpenAPI 3.1.02026-08-0364112112.3 KB

Conversations

Create conversation

Creates conversation

post/v1/conversations

Request body

startedAtstring date-time nullable

subjectstring nullable

status'OPEN' | 'SNOOZED' | 'CLOSED' | 'PENDING'

customFieldsobject nullable

assignedTeamIdstring uuid nullable

Response

Successful Response

customerIdstring uuid required

startedAtstring date-time required

createdAtstring date-time required

closedAtstring date-time nullable

closedBystring uuid nullable

assignedAtstring date-time nullable

assignedBystring uuid nullable

browserstring nullable

operatingSystemstring nullable

numberinteger nullable

escalatedAtstring date-time nullable

subjectstring nullable

status'OPEN' | 'SNOOZED' | 'CLOSED' | 'PENDING'

priority'NO_PRIORITY' | 'LOW' | 'MEDIUM' | 'HIGH' | 'URGENT'

customFieldsobject nullable

snoozedUntilstring date-time nullable

assignedTeamIdstring uuid nullable

assignedToZeusboolean nullable

idstring uuid required

startedChannelstring nullable

startedSubChannelstring nullable

Example response

{
  "lastMessage": {
    "agent": {
      "profileUrl": "http://www.example.com/"
    }
  },
  "assignedAgent": {
    "profileUrl": "http://www.example.com/"
  }
}