---
title: "Submit CSAT response"
method: POST
path: "/v1/csat-surveys/{conversation_id}/responses"
tags: ["CSAT"]
---

# Submit CSAT response

`POST /v1/csat-surveys/{conversation_id}/responses`

Submit a CSAT response for a conversation.

Validates:
- Conversation exists and belongs to your company
- CSAT survey was sent for the conversation
- No existing CSAT response for the conversation

Rating values:
- YES_NO rating style: 0 (No) or 1 (Yes)
- EMOTICONS rating style: 0-4 (becomes 1-5 in response)

## Path parameters

- `conversation_id` string, uuid, required

## Request body

- ExternalSubmitCsatResponseRequest
  - `ratingStyle` 0 | 1, required
  - `ratingValue` integer, required
  - `comment` string, nullable

## Response `200`

Successful Response

- ExternalCsatSurveyResponse — Hydrated only if customer responded.
  - `score` integer, required
  - `comment` string, nullable
  - `respondedAt` string, date-time, required

## Other responses

- `422` — Validation Error

---

[API](https://skmtc.net/atlas/apis/atlas-api.md) · [All operations](https://skmtc.net/atlas/apis/atlas-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/atlas/atlas-api/revisions/720f0548d5c3/schema)