Add an Inbound Queue

Name of the Inbound Queue.

“What is this inbound queue for” message.

Ring Strategy of Inbound Queue, valid values are 1,2 or 3 with the following convention: ,['id' => '1', 'name' => 'Random'],['id' => '2', 'name' => 'Fewest Calls'],['id' => '3', 'name' => 'Longest Wait Time'],

Time for which the queue will run.

Destination in case call is not picked, valid format is 'type|id'. For example: hangup||1, dialer_queue||id, voicemail||id

To be played while the calls is connecting to the agents, should be a valid id.

It will play if no one picks up the call, leave blank for default message, else should be a valid id.

The call will ring on each agent for the defined seconds before trying any other agent.

This duration will be used to identify if the call was connected to the agent within the specified SLA or outside it.

Agent who gets connected and picks the inbound call.

Functionality to choose if same agent gets connected.

Days or hours, mandatory field if sticky_time_format is 1. Valid values are 1 and 2. ['id' => '1', 'name' => 'HOURS', 'max' => 24], ['id' => '2', 'name' => 'DAYS', 'max' => 10]

Duration of sticky_agent time in days, mandatory field if sticky_time_format is 1.

Enabling this will callback customer at the same queue position if customer. has pressed the selected dtmf before call hangup

Time after which the callback can be activated, mandatory field if callback_customer is 1.

DTMF for enabling queue callback, mandatory field if callback_customer is 1, valid values are 0-9

Id of recording to be played to customer after callback threshold is reached,mandatory field if callback_customer is 1

Recording to be played to customer on hangup after activating callback.