---
title: "Initiate Click to Call Support"
method: POST
path: "/v1/click_to_call_support"
---

# Initiate Click to Call Support

`POST /v1/click_to_call_support`

This API allows you to initiate click to call support.

## Request body

- object
  - `customer_number` string, required — Customer's Number
  - `customer_ring_timeout` integer — Time in seconds to ring the customer's number before stopping. Minimum: 10 seconds, Maximum: 30 seconds. Defaults to 30 seconds if not specified.
  - `api_key` string, required — API Key associated with the user.
  - `caller_id` string — This request uses the DID number to initiate the call, if it is pre-configured and valid under your account.
  - `async` 1, required — Make multiple calls symultaneously, i.e don't wait for agent to pick up the call before sending back the response (Set default value to 1)
  - `custom_identifier` string — Note: The parameter name is flexible and can be modified based on the specific use case.
  - `call_timeout` integer — With the help of this request variable you can limit the time of the call. Call will auto disconnect after provided seconds have been reached in call duration.

## Response `200`

200

- object

## Other responses

- `400` — 400

---

[API](https://skmtc.net/acefone/apis/servetel-base-api-config.md) · [All operations](https://skmtc.net/acefone/apis/servetel-base-api-config/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/acefone/servetel-base-api-config/revisions/ca83a6f08f7f/schema)